Polycom 3725-77601-001H manual View and Export the Gatekeeper Message Log

Polycom CMA System Operations Guide

Gatekeeper Message Log

Use the Gatekeeper Message Log page to:

•View messages that endpoints send to the gatekeeper

•Define which messages are logged

•Pause and restart message logging

•Clear the log

•Export the log to another file

Logging starts when you define the Log Settings. Logging stops only when you clear all of the Log Settings. Logging can include these types of messages:

•Warnings/Errors. Messages displayed for all warnings or errors that occur on registered Polycom endpoints

•Rogues. Messages displayed for all calls from unregistered endpoints

•Events. Messages display about these events:

—Registration

—Call detail

—Neighboring gatekeeper

While you can pause logging, the CMA system always logs errors and warnings.

You can also:

•Clear events from the log, which removes data from the database

•Export the log to a a comma-separated value (CSV) file. You can export only the data that displays on-screen, and exporting the log may take a long time depending on the number of entries in the log.

View and Export the Gatekeeper Message Log

To see more details about a log message

1Go to Reports > Gatekeeper Message Log.

2 Enter a Filter String to customize the list.

3 Select the message of interest.

The Gatekeeper Message Log report appears. It has these fields:

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