Polycom 3725-77601-001H manual Admin Gatekeeper Settings Primary Gatekeeper, Cma, Assignment pane

Polycom CMA System Operations Guide

Problem	Description	Solutions
The MCU cannot register	Some MCU vendors register with a	• Verify that the Default Gatekeeper
with the CMA system.	GRQ message instead of an RRQ		check box is selected in the Admin >
	message.		Gatekeeper Settings > Primary
	Some MCU vendors do not retry		Gatekeeper page.
	registration after a first attempt has	• Reset the MCU or MGC card to force
	failed.		registration to occur.
An endpoint shows that it is	The CMA system receives the RRQ	•	Reboot the endpoint.
not registered to the	message, but not the LWRRQ
gatekeeper in the	message from the endpoint.
Gatekeeper Registration	The endpoint did not send a
field in the Device Status.	LWRRQ message within the offline
	timeout period specified in the
	Admin > Gatekeeper Settings >
	Primary Gatekeeper page.
The RadVision OnLAN	The Radvision OnLAN MCU ignores	• Reconfigure the Radvision OnLAN
MCU continually changes	the RCF Time to Live (TTL) field,		MCU to send the registration requests
state: from online to offline	which is filled in with the value that		in the same time period specified in
and offline to online.	the administrator specified in the		CMA.
	offline timeout field in the Admin >	• Add the MCU manually.
	Gatekeeper Settings > Primary	• Reboot the MCU to force registration to
	Gatekeeper page.
			occur.
Some endpoints are not	A registered H.323-only system was	• Verify that the endpoint belongs to the
assigned ISDN numbers.	not assigned an ISDN number. The		site that has assigned ISDN number
	system could belong to a network		ranges. To do so, go to Admin > Dial
	that does not have ISDN number		Plan and Sites > Sites and make sure
	ranges assigned to it.		the site has the correct ISDN range
	No ISDN numbers are available to		specified in the ISDN Number
	assign.		Assignment pane.
		• Verify that ISDN numbers are available
			to assign.
		• Verify that the RCF message “Can’t find
			ISDN free pool” from the gatekeeper
			returns to the endpoint.
Endpoints that were	Inconsistent configuration in ISDN	• Verify that the previous ISDN range was
previously registered and	number assignment has occurred.		changed.
auto-assigned ISDN
numbers are being rejected
when attempting to register.
When the CMA system is	Some endpoints do not reregister	•	Reboot the MCU.
restarted, some registrants	when the CMA system goes down.
that were previously online	Some MCUs do not reregister
are now offline.
	automatically after two retries.

532 Polycom, Inc.