Device Details

Field

Description

 

 

Last Attempt

The date and time, in the default format of yyyy-mm-dd

Date/Time

hh:mm:ss, of the last provisioning message exchanged with

 

the device.

 

 

Failure Reason

A text description of the reason the provisioning failed.

 

Causes for failure include:

 

The provisioning profile does not exist

 

The provisioning profile does not include provisioning

 

information

 

The CMA system no longer manages the device

 

A password for the device is set in the video endpoint

 

system, and you must enter it in the CMA system

 

The device is busy

 

A network error occurred

 

An incomplete transfer of provisioning information

 

occurred

 

Provisioning has timed out

 

An internal error occurred on the device, and you must

 

reboot it

 

An unknown error occurred. Reboot the device.

 

 

Log Message

A read-only text box that contains messages related to the

 

device provisioning status

 

 

Software Update Details

The Software Update Details information in the Device Details section includes the following fields.

Field

Description

 

 

Software Update

The device’s software update status. Possible values

Status

include:

 

Clear. A software update has not been done.

 

Pending. A software update has been scheduled and is

 

 

pending. The device may be offline or in a call.

 

In Progress. The software update is in progress.

 

Success. A software update has completed

 

 

successfully.

 

Failed. A software update could not be performed.

 

 

 

Polycom, Inc.

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Polycom 3725-77601-001H manual Software Update Details