Polycom 3725-77601-001H manual Scheduler Roles, Responsibilities, and Menus, Role Responsibilities

Users and Groups Overview

Scheduler Roles, Responsibilities, and Menus

The CMA system offers three different default Scheduler roles.

	,
Role		Responsibilities
Scheduler		For the areas to which they belong (areas are optional),
		users assigned the Scheduler (sometimes called basic
		scheduler) role can schedule conferences. They do so
		using the conference templates defined for them. But
		basic schedulers cannot change any of the conference
		settings defined in the templates they choose when
		scheduling their conferences.
Advanced Scheduler		For the areas to which they belong (areas are optional),
		users assigned the Advanced Scheduler role can also
		schedule conferences. And again they do so using the
		conference templates defined for them. But advanced
		schedulers can change selected conference settings
		defined in the template they use when scheduling their
		conferences.
View-Only Scheduler		For the areas to which they belong (areas are optional),
		users assigned the View-only Scheduler role cannot
		schedule conferences; they can only see conferences
		that have been scheduled.

When basic or advanced schedulers log into the CMA system, the system displays the Future conference page and they have access to the following menu items:

When view-only schedulers log into the CMA system, the system displays the Ongoing conference page and it is the only menu item to which they have access.

Operator Role, Responsibilities, and Menus

The Operator role allows businesses to offer high-touch customer service for video conferencing. For the areas to which they belong, users assigned the Operator role can:

•Schedule conferences.

•Monitor and manage ongoing conferences.

•Monitor endpoints.

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