Polycom 3725-77601-001H manual Endpoint Software Updates, Automatic Software Updates

Endpoint Management Overview

Endpoint Software Updates

The CMA system software update feature, which requires a software update profile for the endpoint type and model, allows an administrator to upgrade the software on one or more endpoints with a standard software package. This eliminates the need to upgrade each endpoint individually.

The CMA system supports two exclusive software update processes: automatic and scheduled. Automatic and scheduled software update are exclusive endpoint management scenarios. Endpoints enabled for automatic software update should not be scheduled for software updates through the system.

Note

Polycom recommends that all endpoints in a region (that is, a gatekeeper zone) be managed by a single management system.

For more information, see:

•Automatic Software Updates

•Scheduled Software Updates

Automatic Software Updates

Automatic software update, which controls the endpoint’s software version level, is tied to the endpoint type. Currently, the automatic software update feature is only available for these endpoint types.

•Polycom HDX system endpoints deployed in dynamic management mode

•Polycom RealPresence Group Series

•Polycom CMA Desktop systems

How Automatic Software Update Works

In dynamic management mode, when a endpoint starts up and at designated intervals thereafter, it automatically polls the CMA system for a newer software update package. If a software update is necessary, the package is sent in XML format over a secure HTTPS connection.

Endpoints do not poll for software update packages if they are in a call. They restart polling after the call ends.

Automatic Software Update Profiles

Automatic software update is enabled at the endpoint, but the CMA system must have an automatic software update profile for the endpoint type to fulfill the process. A default automatic software update profile—with the

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