Polycom 3725-77601-001H manual Conference On Demand Problems and Solutions, Gatekeeper Cause Codes

System Troubleshooting

Conference On Demand Problems and Solutions

Problem	Description	Solutions
Dialing a Conference On Demand	The endpoint dials a CON service,	• Check the diagnostics log for an
fails.	and the call is rejected because of	ARJ reason from this endpoint.
Inviting other endpoints into a	one of the following:	• Verify that the MCU is
conference using the CON service	• The MCU is not registered or is	registered with the CMA system
fails.	offline.	and is online.
	• The CMA system cannot log	• Verify that the MCU registered
	into the MGC.	with the CMA system has the
	• The MGC has no resource	MCU’s IP address filled out in
	available for the call.	the Devices list.
	• The MGC’s IP address is not	• Verify that the MCU login ID and
	entered in the CMA system.	password for the CON service
		are correct.
		• Verify that the H.323 network
		service that the MCU is using is
		set as the default service.
		• Verify that the MCU has enough
		available resources to start this
		conference.
		• Verify that the CON service is
		enabled. Go to Admin > Dial
		Plan and Sites > Services.

Gatekeeper Cause Codes

	Cause
	Code	Description
	150	The gatekeeper is out of resources
	151	The gatekeeper has insufficient resources
	152	The gatekeeper registration version is invalid
	153	The call signal address is invalid
	154	The registering device’s address is invalid
	155	The registering device’s terminal type is invalid
	156	The registering device’s permissions are invalid
	157	The conference ID is invalid
	158	The registering device’s ID is invalid
	159	The caller’s device is not registered
	160	The called party’s device is not registered
Polycom, Inc.		535