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Polycom 3725-77601-001H manual System Reports, Site Statistics Report

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System Reports

This chapter describes the reports available through the Polycom® Converged Management Application™ (CMA®) system and how to view and export them. Use these reports to identify return on investment, troubleshoot problems, provide information about network traffic, and ensure accurate billing for Polycom video calls.

The topics include:

•Site Statistics Report

•Site Link Statistics Report

•H.323 Call Detail Records Report

•Endpoint Usage Report

•Conference Type Report

•Gatekeeper Message Log

•View and Export System Log Files

•Download Windows Event Log Files

•View and Download Audit Log Files

•CMA System Report

Site Statistics Report

Use the Site Statistics report to check call rate and call quality statistics for the sites. You can view the data in a grid or graphically.

Polycom, Inc.

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Polycom 3725-77601-001H manual System Reports, Site Statistics Report

Contents

Polycom CMA System Operations Guide Trademark Information Contents Conference Scheduling Operations Polycom CMA System Conference Scheduling OverviewAdd/Schedule a Conference Add/Schedule a New Conference Conference and Participant Management Operations Advanced Scheduling OperationsConference and Participant Details Endpoint Management OverviewPolycom CMA System Operations Guide Endpoint and Peripheral Management Operations Provisioning of LifeSize Passwords ReportingEndpoint Provisioning Operations Device Details Endpoint Software Update OperationsNetwork Device Management Overview Provisioning Details Software Update DetailsMCU Bridge Management Operations 227 Management Operations for Other Network Devices 239Users and Groups Overview MCU Bridge Device Details 245User Management Operations System Reports 281 System Administration Overview 307Polycom CMA System Dashboard 307 Conference Setup Operations 337 Conference Setup Overview 321Conference Templates 321 Conference Settings 334 Room Overview and Operations 343View the Global Address Book Set or Change the GAB Password Directory Setup OperationsDirectory Operations Multiple Address BooksServer Setting Operations Polycom CMA System Setup OverviewDatabase Operations Polycom CMA System SnmpGatekeeper Management 439 Polycom CMA System RedundancyManagement & Security Operations 445 Dial Plan Setup Operations 463 Xviii System Management and Maintenance 521 Remote Alert Setup OperationsSystem Backup and Recovery Operations System TroubleshootingSystem Security and Port Usage Polycom CMA System Overview Polycom CMA System Features and CapabilitiesMinimum System Requirements Polycom CMA System ModelsLog Into the Polycom CMA System Working in the Polycom CMA SystemFilter and Search a List Field Input RequirementsSn Givenname Mail Change a PasswordConfirm the new password and click OK Enter a New PasswordLog Out of the Polycom CMA System Restart or Shut Down a Polycom CMA SystemEmergency Shutdown of a Polycom CMA System Polycom CMA System Operations Guide Add DNS SRV Record for Polycom CMA System Services Polycom CMA System ConfigurationConfigure the Connection to an External Enterprise Directory Configure the Connection to the External DatabaseSet Up Video Call Routing Configure RedundancySet Up Automatic Softupdate Set Up Automatic ProvisioningSet Up Conference Templates Set Up a Certificate for the Polycom CMA System Set Up Directory ServicesDistribute Polycom CMA Desktop for Windows Systems Distribute Polycom ApplicationsDistribute Polycom CMA Desktop for MAC OS Systems Polycom CMA System Operations Guide Operating in Maximum Security Environments Maximum Security Mode OverviewSnmp Conference Scheduling in Maximum Security ModeEndpoint Management in Maximum Security Mode Field Network Device Management in Maximum Security ModePolycom RMX Systems in Secure Mode User Management in Maximum Security ModeAdministrator SchedulerAction Use this action to Operating in Maximum Security Environments Reporting in Maximum Security Mode Group Management in Maximum Security ModeOperator, and Auditor Auditor Backup and Delete audit log filesDownload the System Log Files About Machine Accounts Device Administration in Maximum Security ModeEvergreenroommachine System Administration in Maximum Security ModeConference Templates Admin MenuServer Settings Software UpdatesProvisioning Profiles On the Enterprise Directory Management and SecuritySession Management Field Description Account Lockout Field Description Password ManagementAccount Inactivity Field Description Password Complexity Backup System SettingsDial Plan and Sites Network Intrusion Detection in Maximum Security Mode Troubleshooting Utilities Troubleshooting in Maximum Security ModeThere is no change in the Database Backup function There is no change in the Windows Event Logs functionThere is no change in the CMA Licenses function Service Manages the system’s CommentMssqlserver Report Administration Polycom CMA System Operations Guide Conference Menu Overview General Scheduling Information Polycom CMA System Conference Scheduling OverviewConference Menu and Views Conference Menu OverviewSection Description Conference views have these sectionsRefresh AddConference Views-Future and Ongoing Conferences may be in the following states Conference StatesAction Description Available for future conferences only Context-Sensitive Conference ActionsAvailable for future and past conferences Available for future, past, and active conferencesScheduling Participants and Endpoints General Scheduling InformationBridge Selection and Cascading Bridge Scheduling and Reassignment Polycom CMA System Conference Scheduling Overview Polycom CMA System Operations Guide Add/Schedule a Conference Conference Scheduling OperationsAdd/Schedule a New Conference These options are discussed in the following topicsParticipants and Rooms list Click Add Guest Configure these fields in the Add Guest dialog box1001@11.12.13.14 Not available when Use Modified Dial Number If the guest has a SIP IP endpoint, configure these settingsParticipants and Rooms list Copy an Existing Conference Go to Conference Future Edit a ConferenceEdit a Participant’s Settings If the guest has a SIP IP endpoint, configure these settings View Scheduling Information for a Conference Click Back to List to return to the conference list Edit Conference Settings onAdvanced Scheduling Operations Edit Conference SettingsChairperson feature Setting DescriptionDial-In+Dial-Out When Enable Chairperson is selectedSetting Description People and Content VO. This Polycom proprietary People +Content H.329. This enables the industryApplication Sharing. Allows two or more Create a Cascaded Conference Across Multiple Bridges Select a Bridge for a ConferenceClick Manual Cascade Add Link dialog box, select the Link Type Manage an Active Conference Conference and Participant Management OperationsGo to Conference Ongoing Isdn Use these conference actions as neededUse these participant actions as needed New Conference Participants list Add Additional Participants to an Active ConferenceParticipants list Add a Room to an Active ConferenceFrom the Conference Actions list, click Add Room Click CloseJoin an Active Conference View the Video of a Participant in an Active ConferenceClick Join Conference From the Conference Actions list, click Add Favorites Add/Save a Participant to a Favorites ListManage a Participant’s Endpoint During a Conference View a Participant’s Details During a Conference PVX , MGC , RMX , GW/MCU , Other , and Tandberg GDSDelete a Conference Terminate an Active ConferencePolycom CMA System Operations Guide Conference Image Conference and Participant DetailsConference Details Conference Details section has these fieldsCIF Svga Qcif XGA 4CIF Ntsc 16CIF VGAConference Features section has these fields Conference FeaturesMode is None AutoMCU Bridge MCU FeaturesParticipants section has these fields Participants ListIVR Participant Details section has these fields Participant DetailsParticipant Settings dialog box has these fields Participant SettingsSIP URI Endpoint Menu, Views, and Lists Endpoint Management OverviewEndpoint List in the Monitor View Monitor ViewEndpoint views is Refresh Endpoint Types on Endpoint list in this view has these fieldsActions in the Monitor View Tandberg , iPower , and OtherSIP Action Use this action to Available for all endpoint typesPeripherals List in the Peripherals View Peripherals ViewPeripherals list in this view has these fields Actions in the Peripheral ViewEndpoint List in the Bundled Provisioning View Bundled Provisioning ViewView list Actions in the Bundled Provisioning View Automatic Provisioning ViewEndpoint List in the Automatic Provisioning View RealPresence Group Series -Displays justActions in the Automatic Provisioning View Scheduled Provisioning ViewEndpoint List in the Scheduled Provisioning View Use the Scheduled Provisioning View toTandberg C-Series Actions in the Scheduled Provisioning ViewVSX Series ViewstationEndpoint List in the Automatic Software Update View Automatic Software Update ViewActions in the Automatic Software Update View Endpoint List in the Scheduled Software Update View Scheduled Software Update ViewScheduled Software Update View Actions PVX Endpoint TypesVcon Tandberg 150 MXPVtel Endpoint Configuration/Provisioning Bundled Provisioning Provisioning Best PracticesFor more information, see How Bundled Provisioning Works Automatic ProvisioningHow Automatic Provisioning Works Csv file Automatic Provisioning ProfilesSettings Home Screen SettingsField For the endpoint systems being provisioned Audio Settings Call SettingsCMA Desktop Settings Calendaring SettingsURL VVX SettingsProfile Order and Priority Scheduled ProvisioningHow Scheduled Provisioning Works FX/EX Scheduled Provisioning ProfilesViewStation QDX Series General Settings Home Screen Settings Home Screen Settings ViewStation QDX Series General Settings Security AM/PM General Settings Date and TimeGMT Video Network IP Network Gatekeeper Video Network IP Network Call PreferencesVideo Network IP Network Gateway Number Video Network IP Network Quality of Service SettingsNAT Video Network IP Network Firewall SettingsVideo Network Isdn BRI Protocol NAT Public WAN AddressFX/EX Applies to Monitor 3 Options DVD Cameras Camera SettingsCameras Cameras Cameras Video QualityViewStation QDX Series Video/Camera Cameras Obtain IP Address Automatically Select if LAN Properties LAN PropertiesEnter IP Address Manually Select if the IP Global Services Directory Servers To Auto on the Place a Call screen Global Services Dialing RulesLAN/H.323 Global Directory GDS Preferred Alias Global Services My Information Global Services Account ValidationVideo Network IP Network Gateway Setup Endpoint Gatekeeper Registration Policies Automatic Software Updates Endpoint Software UpdatesHow Automatic Software Update Works Automatic Software Update ProfilesAutomatic Software Update Versions Peripheral Software Updates Scheduled Software UpdatesConsiderations for Third-Party Endpoints Endpoint PasswordsEnabling Management of LifeSize Endpoints Enable Tandberg Endpoints Global Address Book AccessScheduled Provisioning of Selected Tandberg Endpoints MonitoringModels? Provisioned for supported TandbergField Name Models Series 990/880/770 T150 140 Polycom, Inc 141 142 Polycom, Inc 143 144 Polycom, Inc 145 Spid Isdn HLC Isdn MSN 148 Polycom, Inc 149 150 Polycom, Inc 151 152 RTP MTU 154 Polycom, Inc 155 OSD Provisioned for Scheduled Provisioning of LifeSize EndpointsSelected LifeSize Field Name Team CallsVideo Settings Video Quality Video Settings Video ControlField Name Team TelepresenceSecurity General Security PasswordsNetwork General Network NATNetwork Network Qos Field Name Team Network Reserved PortsNetwork LifeSize Transit Communications GeneralCommunications SIP Communications H.323System Identification Field Name Team System GeneralDirectory Auto Discovery Directory LdapDiagnostics DVD-I Input Diagnostics CamerasAppearance Layout Appearance DisplayReporting Provisioning of LifeSize PasswordsEndpoint Management Operations Endpoint and Peripheral Management OperationsGo to Endpoint Monitor View View Device DetailsField Description Identification Addresses Http URLURL, Transport Address, and Unknown Call Info Sites CapabilitiesCall Info Call Details Go to Endpoint Monitor View and click Add Add an Endpoint or Find an Endpoint on the NetworkCall Info Video Feed System AlertsClick Find Device Enter the IP Address of the endpointSite based upon IP address URL , Transport Address , and Unknown Edit an Endpoint Delete an Endpoint Clear an Endpoint Help Request View an Endpoint’s Video FeedTandberg Send a Message to an Endpoint Reboot an EndpointAssociate a User with an Endpoint View Peripherals Search for Endpoints in a Range of IP AddressesGo to Endpoint Monitor View and click Search Devices Click View PeripheralsDelete Peripheral Peripheral View OperationsDisplay Applications Polycom CMA System Operations Guide 180 Bundled Provisioning Operations Endpoint Provisioning OperationsView the Provisioning Bundle List Go to Endpoint Bundled ProvisioningDelete a Provisioning Bundle Download a Provisioning BundleGo to Endpoint Bundled Provisioning Click Download View the Automatic Provisioning List and Details Automatic Provisioning OperationsAdd an Automatic Provisioning Profile Go to Endpoint Automatic ProvisioningEdit an Automatic Provisioning Profile Click Update Profile OrderAutomatic Provisioning Profiles page, click Add Provisioning Profiles listDelete an Automatic Provisioning Profile Clone an Automatic Provisioning ProfileProfiles list View the Scheduled Provisioning List and Details Scheduled Provisioning OperationsAdd a Scheduled Provisioning Profile Go to Endpoint Scheduled ProvisioningClone a Scheduled Provisioning Profile Edit a Scheduled Provisioning ProfileSchedule an Endpoint for Provisioning Delete a Scheduled Provisioning ProfileClick Provision Click Schedule Scheduled Provisioning View reappearsCheck the Status of a Scheduled Provisioning Cancel a Scheduled ProvisioningClear the Status of Scheduled Provisioning Click Clear StatusClick Cancel Provision Automatic Software Update Operations Endpoint Software Update OperationsView Automatic Software Update Information For automatic software update, it includes these topicsGo to Admin Software Updates Automatic Software Updates View Automatic Software Update PackagesImplement Automatic Software Updates for Endpoints Set Maintenance Window for Automatic Software UpdatesAutomatic Software Updates list reappears List the Serial Numbers for the Endpoints to be UpdatedDownload the Required Software Package Request Update Activation KeysClick Upload Software Update Upload the Software Package and Create a Software UpdateSelect Product Activation Select the tab for the endpoint type of interestSet an Automatic Software Update Policy Set up testing. Complete these tasks Trial a Software Update PackageCreate a Local Trial Group Promote the Trial Software Update Package to Production Delete the Trial Software Update Package View and Implement Software Updates for PeripheralsFrom the Production URL View Software Updates for PeripheralsBoth the Production URL and the Trial Configure Peripheral Updates for Production Upload Peripheral Software Updates to the CMA Web ServerClick Configure Production Field Description Configure PlatformConfigure Application Click Configure ApplicationBoth the Production URL and the Trial URL Click Configure Trial Configure Peripheral Updates for TrialFor scheduled software update, it includes these topics Scheduled Software Update OperationsView List of Software Update Packages View Scheduled Software Update InformationImplement Scheduled Software Updates for Endpoints Return to the endpoint serial number list and click Close Scheduled Software Updates list reappears» Close the Product Activation screens For Polycom productsSchedule the Software Update for Endpoints Click Schedule Cancel Software UpdatesFields Description Polycom, Inc 211 Polycom CMA System Operations Guide 212 Device Summary Information Device DetailsStandard. This device is monitored Device Status Information Isdnquadbri RMX , GW/MCU , Other , and TandbergISDNPRIT1 IsdnbriCall Information Provisioning Details Device Alerts InformationStatus will be either Success or Failed Software Update Details With the device Network Device Types Network Device Management OverviewNetwork Device Menu, Views, and Lists Network Device views is Refresh Network Device List in the Monitor ViewNetwork Device Types on Network Device list has these fieldsAction Use this action to Available for all device types VBP ViewAvailable for only selected network device types DMA View MCU ViewPolycom CMA System Operations Guide 226 View Device Details MCU Bridge Management OperationsGo to Network Device MCUs Device Details dialog box for the selected MCU appears Field Description Addresses MCU Resources Field Description MCU Network ServicesRMX MCU Card Alerts MGC MCUs only Field Description Alerts RMX MCUs onlyAdd an MCU Manually This topic describes how to add an MCU to a CMA systemGo to Network Device MCUs and click Add 227. At a minimum, assign the MCU a System Name Edit an MCU BridgeAs needed, use the Filter to customize the MCU list System Name fieldEnable Cascading Conferences on Polycom MCUs View Bridge Hardware Delete an MCU BridgeFor a Polycom MGC MCU View Bridge Conferences View Bridge ServicesView Bridge Ports View Bridge Entry Queues View Bridge Meeting RoomsView Bridge Gateway Conferences 238 Polycom VBP Management Operations Management Operations for Other Network DevicesCopy the CMA System Certificate to a Polycom VBP Device Add a Polycom VBP DeviceGo to Network Device VBPs and click Add Click Restart ApacheEdit a Polycom VBP Device Identify Endpoints Using the Polycom VBP DeviceDelete a Polycom VBP Device Add a Polycom DMA System Polycom DMA Management OperationsEdit a Polycom DMA System Go to Network Device DMAs and click AddView Registered DMA Nodes Delete a Polycom DMA SystemGo to Network Device DMAs Click View DMA Nodes Polycom CMA System Operations Guide 244 Field Description MCU H.32O Service MCU H.320 ServicesMCU Bridge Device Details MCU H.323 Services MCU Resources-Polycom MGC Platform MCU Gateway ServicesMCU Resources-Polycom RMX Platform Refer to the RMX 2000/4000 Administrator’s GuideOverview of Groups, Users, and User Roles Users and Groups OverviewUsers Local UsersEnterprise Users GroupsEnterprise Groups Local GroupsRoles and Permissions Role Permissions Comment Default CMA System Roles and PermissionsUser Name Remote Server Software Version Font Size Scheduler Roles, Responsibilities, and Menus CMA system offers three different default Scheduler rolesOperator Role, Responsibilities, and Menus Role ResponsibilitiesDevice Administrator Role, Responsibilities, and Menus Auditor Role, Responsibilities, and Menus Customized Roles and Responsibilities Administrator Role, Responsibilities, and MenusDevice Associations and Presence Polycom CMA System Operations Guide 260 Manage Users User Management OperationsSearch for a User You can view information about a user, local or enterprise View User InformationGo to User Users Select the user you wantAssociated Permissions Add a Local UserAssociated Roles GroupsBe a minimum of eight characters in length Edit a User Delete a User View Permissions for a UserUnlock a User Account Manage Groups CMA system, only users assigned the Administrator role canAdd a Local Group Go to User Groups Groups page, click Add Local GroupColumn Description Group Members Local Users Only Import Enterprise GroupsEdit a Group Manage User RolesDelete a Group Go to User GroupsView the Groups and Users Associated with a User Role View the List of User Roles Assign Users Roles and Endpoints Go to User User Roles Edit Permissions for a User Role Add a User RoleGo to User User Roles Click Save New user role appears in the CMA systemView the Groups and Users Associated with a User Role Delete a User RoleView Associated Groups and Users dialog box appears User Menu and Guest Book Manage System Guest BookAdd a Guest to the System Guest Book Context-Sensitive Guest Book ActionsGo to User Guest Book and click Add Guest Actions DescriptionAlias@IP , for example Edit a Guest in the System Guest Book Not available when Use Modified Dial Number isGo to User Guest Book and select the guest of interest Click Edit GuestDelete a Guest from the System Guest Book Manage FavoritesAdd a Favorites List Click Delete GuestDelete a Favorites List Edit a Favorites ListSite Statistics Report System ReportsGo to Reports Site Statistics Go to Reports Site Link Statistics Site Link Statistics ReportGo to Reports H.323 Call Detail Records Call Detail Records ReportModify the CDR Retention Period Call Detail Record Report AdministrationSchedule Weekly Archives of the CDR Report Endpoint Usage Report Configure these settingsSSL/TLS Go to Reports Endpoint Usage Report Time in Call divided by the Total Calls Seconds Q.850 cause code showing how the call ended Calculated from sample tests done once per minute Conference Type Report Chart that compares the number of scheduled minutes View and Export the Gatekeeper Message Log Gatekeeper Message LogUse the Gatekeeper Message Log page to Go to Reports Gatekeeper Message LogField Description Registration Define Log SettingsPause and Restart Logging Clear Events from the LogClick Yes to confirm the action Gatekeeper Message Log is clearedLog File Related to External Database Functionality Log File Related to Dial Plan FunctionalityLog Files Related to Scheduling Functionality Log Files Related to Global Address Book FunctionalityLog Files Related to Device Management Functionality Log Name DescriptionLog Files Related to Gatekeeper Functionality Log Files Related to Presence Functionality Log Files Related to Web Services FunctionalityView and Export System Log Files Click Change SettingsChange the System Log Level Go to Reports System LogsView and Download Audit Log Files Download Windows Event Log FilesYou can view and download audit log files Go to Reports Audit Log FilesYou can backup and delete audit log files Backup and Delete Audit Log FilesClick Backup and Delete Report includes this information CMA System ReportLicense Info CRL Polycom CMA System Operations Guide 306 Polycom CMA System Dashboard System Administration OverviewMCU Status multiple, configurable panes Endpoints multiple, configurable panesDashboard Buttons Dashboard PanesCmad CPU Need Virtual IP or Secondary Is DownPolycom, Inc 311 Gatekeepers Pre-call Status Today’s Adhoc Conferences Conference Status Failed AD Login Attempts pane displays Selection Use this selection to System Administration MenuIncluding the enterprise directory, address books, or Global Administration Periods, etc Polycom CMA System Operations Guide 320 Conference Templates Conference Setup OverviewCommon Settings Field Description General SettingsMGC RMXAuto layout option RMX Video Settings Video Switching ModeVideo switching option RMX General Settings Telepresence mode is On RMX Video SettingsMGC Settings Presentation Mode , or Lecture View SwitchingTime Warning feature Polycom Visual Concert PC . To show live PC content People+Content H.239Auto H264RMX General Settings RMX Profile Settings Conference on Port is enabled, the Video Mode must beSupported MCU General Settings Field Description RMX General Settings Conference SettingsRMX General Settings Advanced Settings 264 SD 30v7 with MPM+ or MPMxLPR At the end When last participant remains OnlyAt the end After last participant quits All RMX Video Quality People Video DefinitionTo On RMX Video Settings Video switching VSW option RMX GeneralRMX Video Quality Content Video Definition Motion option for Video qualityMGC as a Supported MCU General Settings Field Description RMX Video SettingsLecture View Switching option Common Settings Same layout optionPossible values include RMX Audio SettingsManual Continuous Presence Room continuous presenceRMX Conference IVR Field Description RMX SkinsField Description RMX Recording By default, Conference Time Warning is enabled Conference SettingsAlert Tone feature Polycom, Inc 335 Polycom CMA System Operations Guide 336 View the Conference Templates List Conference Setup OperationsAdd a Conference Template Go to Admin Conference TemplatesEdit a Conference Template Disable Conference Auto-Launch Set Conference SettingsDisable Conference Time Warning Go to Admin Conference SettingsOverbooking Dial-in Participants Go to Admin Server Settings E-mailAdd Customized Text to E-mail Notifications Delete Customized Text in E-mail Notifications Edit Customized Text in E-mail NotificationsPolycom CMA System Operations Guide 342 Local and Enterprise Meeting Rooms Room Overview and OperationsGo to Admin Rooms  Go to Admin RoomsView the Rooms List Add a Local RoomField Description Site Site in which the room is located Add an Enterprise RoomAssociated Endpoints Delete a Room Edit a RoomAreas Overview Area Overview and OperationsHow Areas Work Area Best Practices Field Description Areas list View AreasSummary MembersEnable, Configure, and Customize Areas Create Area Administrator RoleClick Save Configuration Assign Devices to Areas Add AreasGo to Endpoint Monitor View or Network Device Monitor View Associate Users with Areas Go to Admin Areas and click Manage MembersClick Associate Area Click Assign AreasDelete an Area Change Area Association for UsersSelect the user of interest and click the right arrow Click Unassign AreasPolycom CMA System Operations Guide 354 Directory Management Overview Directory OperationsMultiple Forests Directory Management Supported ConfigurationsMultiple Domains Viable optionsDirectory Operations How Global Catalog Searches Work Accounts Required for the CMA System CMA System Service AccountUnderstanding Base DN CMA System Computer AccountCharacter Character Name Understanding Exclusion Filters Polycom CMA System and Windows Authentication Integrate with Enterprise Directory Server Option Directory Management OperationsCreate the Polycom CMA System Service Account For example net user polycomcma$ p@ssw0rd Create the Polycom CMA System Computer AccountCreate the Polycom CMA System Service Account Enable Integration with the Enterprise Directory ServerIt then negotiates security once the socket is Go to Admin Directories Directory Setup Support LifeSize Endpoints in Directories Remove or Include Guest Book Entries in the DirectoryOn the Directory Ldap Mark the Provision This Page check box Ldap field, select Enabled from the drop-down listGo to Admin Directories Global Address Book Directory Setup OperationsView the Global Address Book User information found in the Global Address Book includes Set or Change the GAB PasswordMultiple Address Books Overview Multiple Address BooksHow Multiple Address Books Work View the Address Book List and Details Go to Admin Directories Address BooksAdd an Address Book Field Description Address Book Information Complete the fields in the Add an Address Book dialog boxAddress Book Tiers Edit an Address Book Field Description Address Book Tiers Assign Address Books to Groups Delete an Address Book Viewing the Address Book a User is Assigned ToSelect the address book you want to delete Click Update Priority Set the Default Address BookChange Address Book Priority Click Delete Confirmation message appears Click YesCopy an Address Book Go to Admin Directories Address Books Click Set DefaultServer Settings Polycom CMA System Setup OverviewSelection Description Polycom CMA System Licensing Polycom CMA System Setup Overview Polycom CMA System Site Topology and Dial Plan Set Up Sites List Add/Edit Site Dialog Box Gateway Extension Dialing . Select this option Did Direct Inward Dial . Select this option whenIsdn Number Assignment Assignment Method = did Direct Inward DialRouting/Bandwidth Subnets Site-to-Site Exclusions Site LinksAdd/Edit Site Link Dialog Box Add/Edit Territory Dialog Box TerritoriesField Description Territory Info Associated SitesNetwork Clouds Polycom CMA System Gatekeeper FunctionalityAdd/Edit Network Cloud Dialog Box Field Description Cloud InfoDefault Gatekeeper Default, Redundant, Alternate, and Neighboring GatekeepersRedundant Gatekeeper Alternate Gatekeeper Device RegistrationNeighboring Gatekeeper Allow Registration of Predefined Endpoints Only Direct Mode Routing ModeRouted Mode CMA system has two routing modesStandard Polycom CMA System and Reserved Conferencing Polycom CMA System Integration with Microsoft Outlook400 Endpoint Directory and Directory Settings 402 Edit the Polycom CMA System Network Settings Server Setting OperationsGo to Admin Server Settings Network Configure these settings on the Network page, as necessary Edit the Polycom CMA System Time SettingsGo to Admin Server Settings System Time Associate Sites with Microsoft Exchange Servers Assign Calendaring Settings to Provisioning Profiles Go to Admin Server Settings Calendaring Management 408 Go to Admin Dial Plan and Sites Sites View Current Polycom CMA System Licensing  Go to Admin Server Settings LicensesAdd Polycom CMA System Licenses Go to Admin Server Settings LicensesRequest a Software Activation Key Code Enter the Polycom CMA System Activation KeyReclaim Polycom CMA Desktop Licenses Go to Admin Server Settings Custom LogosAdd or Remove a Polycom CMA System Custom Logo Add or Remove a Polycom CMA Desktop Custom Logo Default Polycom CMA Desktop Branded Polycom CMA DesktopEdit the Polycom CMA System E-mail Account Snmp Overview Polycom CMA System Snmp416 Edit the Snmp Settings for a Polycom CMA System Enable Snmp MessagingTo enable Snmp messaging you must perform the two tasks Go to Admin Snmp SettingsContextEngineID for SNMPv3 Add an Snmp Notification Receiver Click Save Snmp SettingsTCP UDPSHA MD5Go to Admin Alert Settings CMA Alert Threshold Settings Configure Alert ThresholdsConfigure these thresholds Threshold DescriptionIdentified in the Average CPU usage alert Download Polycom CMA System MIB PackageCMA MIBs dialog box, select the MIB of interest Go to Admin Snmp Settings Click Download CMA MIBsName Description Change the Snmp Communication Port Overview of the Polycom CMA System Database Database OperationsDatabase Description Internal Databases Simple Recovery Model should be enabled for SQL backup modeExternal Databases Database Restoration Database OperationsFrom Error and Usage Report Settings are optional Copy the CMA System Database Backup FilesIntegrate a Polycom CMA System to an External Database Revert a Polycom CMA System to its Internal DatabaseOn the Database page, select Reformat existing database Reformat the Existing DatabasePolycom CMA System Operations Guide 430 Polycom CMA 5000 System Redundancy Overview Polycom CMA System RedundancyHow Redundancy Works 432 Redundant Configuration System Administration Go to Admin Server Settings Database Go to Admin Server Settings Redundant ConfigurationImplement a Redundant Polycom CMA 5000 System Configure the External Database for Redundancy Set the Virtual IP Address for the Redundant System Log into the server and go to Admin Server Settings DatabaseFailover to a Redundant Polycom CMA 5000 System Server License a Redundant Polycom CMA SystemPrimary system restarts Go to Admin Gatekeeper Settings Primary Gatekeeper Edit the Primary Gatekeeper SettingsGatekeeper Management Primary Gatekeeper Management OperationsLogs, select System Management Reports Endpoint Monitor ViewGatekeeper Message Log Configure Prefixed Based Registration Alternate Gatekeeper Settings include these fields Go to Admin Gatekeeper Settings Alternate GatekeeperAlternate Gatekeeper Management Operations Add an Alternate GatekeeperNeighboring Gatekeeper Management Operations Edit the Alternate Gatekeeper SettingsRemove the Alternate Gatekeeper View Neighboring GatekeepersAdd a Neighboring Gatekeeper Go to Admin Gatekeeper Settings Neighboring GatekeeperEdit a Neighboring Gatekeeper Delete a Neighboring GatekeeperManagement & Security Operations Update the Polycom CMA System SoftwareCertificates Accepted by the Polycom CMA System Manage CertificatesDER PEM Pkcs #7Certificate Operations Go to Admin Management and Security Certificate ManagementView Certificates and Certificate Details Polycom, Inc 449 Click Create Certificate Signing Request Create a Certificate Signing RequestInstall a Certificate Upload a Certificate Revocation List Delete a Certificate Admin Management and Security Certificate ManagementView the Expiration Dates for Certificates and CRLs Change the Message for Enterprise Users without a Role Give Enterprise Users Default Scheduler RoleControl Remote Desktop Connections to the CMA System Automatic Registration Synchronization Disable Common Password for Endpoints Set Common Passwords for EndpointsSet Local Password Requirements Set Local Account Lockout and TimeoutIs 1 to Add Machine Accounts Change Internal Database Passwords Click Change Password Select the database user whose password you want to changeClick Apply Password Changes Site Operations Dial Plan Setup OperationsSite operations include  Go to Admin Dial Plan and Sites Sites  Go to Admin Dial Plan and Sites Site TopologyView the Graphical Site Topology View the Sites ListAdd a Site Field For the endpoint systems at the site being provisioned Firewall SettingsSIP Settings H323 SettingsManual. Then specify a NAT Public WAN Address Quality of Service Settings Provisioning SettingsSecurity Settings Meeting password cannot include spaces Whitelist Ldap Settings Assign Locations to a Site View Site Information474 Edit Site Provisioning Settings Edit Site SettingsDelete a Site Set Up SIPEdit SIP URI Data Site-link operations include Site Link OperationsView the Site Links List Go to Admin Dial Plan and Sites Site-LinksAdd a Site Link Edit a Site LinkDelete a Site Link Site-to-Site ExclusionsView the Site-to-Site Exclusion List Site-Linkslist, select the link of interest and click EditEdit a Site-to-Site Exclusion Add a Site-to-Site ExclusionDelete a Site-to-Site Exclusion Go to Dial Plan and Sites Site-to-Site ExclusionsTerritories Go to Admin Dial Plan and Sites TerritoriesView the Territory List Add a TerritoryNetwork Clouds Go to Admin Dial Plan and Sites Network CloudsDelete a Territory View the List of Network CloudsDelete a Network Cloud Edit a Network CloudResults column Click Linked SitesThese services can be edited and disabled, but not deleted Dial Plan Service OperationsConference on Demand Simplified Dialing Default Conference PropertiesField Description Conference on Demand-MCU Properties Gateway Service Field Description For use in simplified dialing Field Name Description Services operations includeAdd a Service View the Services List Go to Admin Dial Plan Services. The Services list appears Go to Admin Dial Plan ServicesDelete a Service Edit a ServiceClick OK New service is added to the system You can make changes to a serviceLocal Directory Services or Prefix Range Local Directory ServicesDial Rule Operations Routing Action Dial String ManipulationGateway Services Directory Services , Prefix , and Prefix RangeWhen the action is Route to a gateway service , this Name or IP AddressSearch the List of Devices and List of Services Default Dial RulesParts of a Dial Rule Pattern TypesRouting Actions Examples of Custom Dial RulesRouting Pattern Description Action Type LCRView the Dial Rules List You can enable or disable dial rules Enable or Disable Dialing RulesAdd a Dial Rule Click OK New dial rule is added to the systemLeast-Cost Routing Operations Go to Admin Dial Plan Dial RulesEdit a Dial Rule How Least-Cost Routing Works Country Code Area Code Prefix Weighted CostExample of Least-Cost Routing LCR Tables for Three SitesArea Code Prefix Weighted Cost Call Scenario Two Call Scenario OneDetermining Area Codes Determining the Weighted CostDetermining Country Codes View the Least Cost Routing Tables List Go to Admin Dial Plan LCR TablesAdd a Least Cost Routing Table Edit a Least Cost Routing TableDelete a Least Cost Routing Table Numbering SchemeImplementation in the CMA System Alias AssignmentNumbering Scheme Explained Numbering Scheme Default SettingsBased on Device Type Specify Number Range No Suffix A No Suffix506 Number specify No PrefixBased on Devicey Type, available only if shown Phone NumberGo to Admin Dial Plan and Sites E.164 Numbering Scheme Setting-up an E.164 Alias in a User Dial String ReservationGenerating E.164 Aliases Highlight a specific userClick on Edit. The Edit User dialog will display Setting-up an E.164 Alias in a Room Dial String ReservationClick on Dial String Reservations Click on Add. The Add User dialog will display510 Set Up Remote Alerts Remote Alert Setup OperationsEnable CMA System Remote Alerts Set Up CMA System-generated E-mail AccountGo to Admin Alert Settings CMA Alert Level Settings Set CMA System Remote Alert Level SettingsAlert Type Alert indicates Subnet bandwidth threshold, which is set at 90% Go to Admin Alert Settings Endpoint Alert Level Settings Set Endpoint Alert Level SettingsAdd a Remote Alert Profile To add a remote alert profile Edit User dialog box, click Associated Alert Profile Associate a Remote Alert Profile With a UserGo to Admin Alert Settings Remote Alert Profiles Disable a Remote Alert ProfileClear Enable Profile Edit a Remote Alert ProfileDisable CMA System Remote Alerts Management and Maintenance Overview System Management MaintenanceAdministrator Responsibilities Auditor Responsibilities Administrative Best PracticesAuditor Best Practices Recommended Regular MaintenancePolycom CMA System Operations Guide 524 Backup Internal Databases and System Configuration System Backup and Recovery OperationsBackup the CMA System Settings Backup the CMA System Internal DatabasesRestore to Factory Default Image Restore Database and System ConfigurationGo to Admin Backup System Settings Restore from a Backup ArchiveClick Restore from Backup Archive Troubleshooting Utilities Dashboard System Troubleshooting530 Registration Problems and Solutions Troubleshooting Specific Types of IssuesProblem Description Solutions Gatekeeper Settings PrimaryCMA Admin Gatekeeper Settings Primary GatekeeperPlan and Sites Sites and make sure Assignment panePoint-to-Point Calling Problems and Solutions Sites Services page. Verify that MCU and Gateway Dialing Problems and SolutionsAdmin Dial Plan and Sites ServicesPlan and Sites Services Conference On Demand Problems and SolutionsGatekeeper Cause Codes Cause Code Description536 Open Inbound Ports on the Polycom CMA System System Security and Port UsagePort Description TCP/UDPOutbound Ports Used by the Polycom CMA System System Security and Port Usage Polycom CMA System Operations Guide 540