View and Export System Log Files | Polycom 3725-77601-001H manual

Polycom CMA System Operations Guide

View and Export System Log Files

Many of the CMA system components can write a System Log File when they experience an error or issue.

Whether or not they do write a system log file depends upon the system log level. You can change the system log level. See “Change the System Log Level” on page 300.

To view System Log Files

1Go to Reports > System Logs.

The System Log Files list appears listing the logs for the given time period.

2To view a log file:

a Select the log file of interest. b Click Open.

3To export a .zip of all log files: a Click Download All.

b To open the .zip file, in the File Download dialog box, click Open with, and browse to the program you use to open.zip files.

c To save the .zip file to your local computer, in the File Download dialog box, click Save.

Change the System Log Level

To edit the current system log level

1Go to Reports > System Logs.

The System Log Files list appears listing the logs for the given time period.

The Current Log Level indicates which log files are being saved.

2Select the report you want.

3 Click Change Settings.

4 From the Current Log Level menu, select a new value. Choices include:

—Debug

—Info

—Warn

—Error

—Fatal

—Off

300	Polycom, Inc.

Image 320

Polycom 3725-77601-001H manual View and Export System Log Files, Change the System Log Level, Go to Reports System Logs

Contents

Polycom CMA System Operations Guide Trademark Information Contents Add/Schedule a Conference Add/Schedule a New Conference Polycom CMA System Conference Scheduling OverviewConference Scheduling Operations Advanced Scheduling Operations Conference and Participant Management OperationsConference and Participant Details Endpoint Management Overview Polycom CMA System Operations Guide Endpoint Provisioning Operations Provisioning of LifeSize Passwords ReportingEndpoint and Peripheral Management Operations Endpoint Software Update Operations Device Details Provisioning Details Software Update Details Network Device Management OverviewMCU Bridge Management Operations 227 Management Operations for Other Network Devices 239 User Management Operations MCU Bridge Device Details 245Users and Groups Overview Polycom CMA System Dashboard 307 System Administration Overview 307System Reports 281 Conference Setup Overview 321 Conference Setup Operations 337Conference Templates 321 Conference Settings 334 Room Overview and Operations 343 Directory Setup Operations View the Global Address Book Set or Change the GAB PasswordDirectory Operations Multiple Address Books Polycom CMA System Setup Overview Server Setting Operations Polycom CMA System Snmp Database Operations Management & Security Operations 445 Polycom CMA System RedundancyGatekeeper Management 439 Dial Plan Setup Operations 463 Xviii Remote Alert Setup Operations System Management and Maintenance 521System Backup and Recovery Operations System Troubleshooting System Security and Port Usage Polycom CMA System Features and Capabilities Polycom CMA System Overview Polycom CMA System Models Minimum System Requirements Working in the Polycom CMA System Log Into the Polycom CMA System Field Input Requirements Filter and Search a List Change a Password Sn Givenname Mail Enter a New Password Confirm the new password and click OKLog Out of the Polycom CMA System Restart or Shut Down a Polycom CMA System Emergency Shutdown of a Polycom CMA System Polycom CMA System Operations Guide Polycom CMA System Configuration Add DNS SRV Record for Polycom CMA System Services Configure the Connection to the External Database Configure the Connection to an External Enterprise Directory Configure Redundancy Set Up Video Call Routing Set Up Conference Templates Set Up Automatic ProvisioningSet Up Automatic Softupdate Set Up Directory Services Set Up a Certificate for the Polycom CMA System Distribute Polycom Applications Distribute Polycom CMA Desktop for Windows Systems Distribute Polycom CMA Desktop for MAC OS Systems Polycom CMA System Operations Guide Maximum Security Mode Overview Operating in Maximum Security Environments Conference Scheduling in Maximum Security Mode Snmp Endpoint Management in Maximum Security Mode Network Device Management in Maximum Security Mode Field User Management in Maximum Security Mode Polycom RMX Systems in Secure ModeAdministrator Scheduler Action Use this action to Operating in Maximum Security Environments Operator, and Auditor Group Management in Maximum Security ModeReporting in Maximum Security Mode Download the System Log Files Backup and Delete audit log filesAuditor Device Administration in Maximum Security Mode About Machine Accounts System Administration in Maximum Security Mode Evergreenroommachine Admin Menu Conference Templates Provisioning Profiles Software UpdatesServer Settings Management and Security On the Enterprise Directory Session Management Account Inactivity Field Description Password ManagementField Description Account Lockout Dial Plan and Sites Backup System SettingsField Description Password Complexity Network Intrusion Detection in Maximum Security Mode Troubleshooting in Maximum Security Mode Troubleshooting UtilitiesThere is no change in the Database Backup function There is no change in the Windows Event Logs function Mssqlserver Service Manages the system’s CommentThere is no change in the CMA Licenses function Report Administration Polycom CMA System Operations Guide Polycom CMA System Conference Scheduling Overview Conference Menu Overview General Scheduling Information Conference Menu Overview Conference Menu and Views Conference views have these sections Section DescriptionRefresh Add Conference Views-Future and Ongoing Conference States Conferences may be in the following states Context-Sensitive Conference Actions Action Description Available for future conferences onlyAvailable for future and past conferences Available for future, past, and active conferences Bridge Selection and Cascading General Scheduling InformationScheduling Participants and Endpoints Bridge Scheduling and Reassignment Polycom CMA System Conference Scheduling Overview Polycom CMA System Operations Guide Conference Scheduling Operations Add/Schedule a ConferenceAdd/Schedule a New Conference These options are discussed in the following topics Participants and Rooms list Configure these fields in the Add Guest dialog box Click Add Guest 1001@11.12.13.14 If the guest has a SIP IP endpoint, configure these settings Not available when Use Modified Dial Number Participants and Rooms list Copy an Existing Conference Edit a Conference Go to Conference Future Edit a Participant’s Settings If the guest has a SIP IP endpoint, configure these settings View Scheduling Information for a Conference Edit Conference Settings on Click Back to List to return to the conference list Edit Conference Settings Advanced Scheduling Operations Setting Description Chairperson feature When Enable Chairperson is selected Dial-In+Dial-Out Setting Description People +Content H.329. This enables the industry People and Content VO. This Polycom proprietary Application Sharing. Allows two or more Click Manual Cascade Select a Bridge for a ConferenceCreate a Cascaded Conference Across Multiple Bridges Add Link dialog box, select the Link Type Go to Conference Ongoing Conference and Participant Management OperationsManage an Active Conference Use these conference actions as needed Isdn Use these participant actions as needed Add Additional Participants to an Active Conference New Conference Participants list Add a Room to an Active Conference Participants listFrom the Conference Actions list, click Add Room Click Close Click Join Conference View the Video of a Participant in an Active ConferenceJoin an Active Conference Add/Save a Participant to a Favorites List From the Conference Actions list, click Add Favorites Manage a Participant’s Endpoint During a Conference View a Participant’s Details During a Conference GDS PVX , MGC , RMX , GW/MCU , Other , and Tandberg Terminate an Active Conference Delete a Conference Polycom CMA System Operations Guide Conference and Participant Details Conference ImageConference Details Conference Details section has these fields VGA CIF Svga Qcif XGA 4CIF Ntsc 16CIF Conference Features Conference Features section has these fieldsMode is None Auto Bridge MCU Features MCU IVR Participants ListParticipants section has these fields Participant Details Participant Details section has these fields Participant Settings Participant Settings dialog box has these fields SIP URI Endpoint Management Overview Endpoint Menu, Views, and Lists Endpoint views is Refresh Monitor ViewEndpoint List in the Monitor View Endpoint list in this view has these fields Endpoint Types on Tandberg , iPower , and Other Actions in the Monitor ViewSIP Action Use this action to Available for all endpoint types Peripherals View Peripherals List in the Peripherals View Actions in the Peripheral View Peripherals list in this view has these fields View list Bundled Provisioning ViewEndpoint List in the Bundled Provisioning View Automatic Provisioning View Actions in the Bundled Provisioning ViewEndpoint List in the Automatic Provisioning View RealPresence Group Series -Displays just Scheduled Provisioning View Actions in the Automatic Provisioning ViewEndpoint List in the Scheduled Provisioning View Use the Scheduled Provisioning View to Actions in the Scheduled Provisioning View Tandberg C-SeriesVSX Series Viewstation Automatic Software Update View Endpoint List in the Automatic Software Update View Actions in the Automatic Software Update View Scheduled Software Update View Endpoint List in the Scheduled Software Update View Scheduled Software Update View Actions Endpoint Types PVX Vtel Tandberg 150 MXPVcon Endpoint Configuration/Provisioning For more information, see Provisioning Best PracticesBundled Provisioning Automatic Provisioning How Bundled Provisioning Works How Automatic Provisioning Works Automatic Provisioning Profiles Csv file Field For the endpoint systems being provisioned Home Screen SettingsSettings Call Settings Audio SettingsCMA Desktop Settings Calendaring Settings VVX Settings URL How Scheduled Provisioning Works Scheduled ProvisioningProfile Order and Priority Scheduled Provisioning Profiles FX/EX ViewStation QDX Series General Settings Home Screen Settings Home Screen Settings ViewStation QDX Series General Settings Security GMT General Settings Date and TimeAM/PM Video Network IP Network Call Preferences Video Network IP Network Gatekeeper Video Network IP Network Quality of Service Settings Video Network IP Network Gateway Number Video Network IP Network Firewall Settings NAT NAT Public WAN Address Video Network Isdn BRI Protocol FX/EX Applies to Monitor 3 Options Cameras Camera Settings DVDCameras Cameras Cameras Video Quality ViewStation QDX Series Video/Camera Cameras Enter IP Address Manually Select if the IP LAN Properties LAN PropertiesObtain IP Address Automatically Select if Global Services Directory Servers LAN/H.323 Global Directory GDS Preferred Alias Global Services Dialing RulesTo Auto on the Place a Call screen Video Network IP Network Gateway Setup Global Services Account ValidationGlobal Services My Information Endpoint Gatekeeper Registration Policies Endpoint Software Updates Automatic Software UpdatesHow Automatic Software Update Works Automatic Software Update Profiles Automatic Software Update Versions Scheduled Software Updates Peripheral Software Updates Endpoint Passwords Considerations for Third-Party Endpoints Enable Tandberg Endpoints Global Address Book Access Enabling Management of LifeSize Endpoints Monitoring Scheduled Provisioning of Selected Tandberg Endpoints Field Name Models Series 990/880/770 T150 Provisioned for supported TandbergModels? 140 Polycom, Inc 141 142 Polycom, Inc 143 144 Polycom, Inc 145 Spid Isdn HLC Isdn MSN 148 Polycom, Inc 149 150 Polycom, Inc 151 152 RTP MTU 154 Polycom, Inc 155 OSD Scheduled Provisioning of LifeSize Endpoints Provisioned forSelected LifeSize Field Name Team Calls Video Settings Video Control Video Settings Video QualityField Name Team Telepresence Security Passwords Security GeneralNetwork General Network NAT Field Name Team Network Reserved Ports Network Network QosNetwork LifeSize Transit Communications General Communications H.323 Communications SIP Field Name Team System General System IdentificationDirectory Auto Discovery Directory Ldap Diagnostics Cameras Diagnostics DVD-I InputAppearance Layout Appearance Display Provisioning of LifeSize Passwords Reporting Endpoint and Peripheral Management Operations Endpoint Management Operations Field Description Identification View Device DetailsGo to Endpoint Monitor View URL, Transport Address, and Unknown Http URLAddresses Capabilities Call Info Sites Call Info Call Details Add an Endpoint or Find an Endpoint on the Network Go to Endpoint Monitor View and click AddCall Info Video Feed System Alerts Enter the IP Address of the endpoint Click Find Device Site based upon IP address URL , Transport Address , and Unknown Edit an Endpoint Delete an Endpoint Tandberg View an Endpoint’s Video FeedClear an Endpoint Help Request Associate a User with an Endpoint Reboot an EndpointSend a Message to an Endpoint Search for Endpoints in a Range of IP Addresses View PeripheralsGo to Endpoint Monitor View and click Search Devices Click View Peripherals Display Applications Peripheral View OperationsDelete Peripheral Polycom CMA System Operations Guide 180 Endpoint Provisioning Operations Bundled Provisioning OperationsView the Provisioning Bundle List Go to Endpoint Bundled Provisioning Go to Endpoint Bundled Provisioning Click Download Download a Provisioning BundleDelete a Provisioning Bundle Automatic Provisioning Operations View the Automatic Provisioning List and DetailsAdd an Automatic Provisioning Profile Go to Endpoint Automatic Provisioning Click Update Profile Order Edit an Automatic Provisioning ProfileAutomatic Provisioning Profiles page, click Add Provisioning Profiles list Profiles list Clone an Automatic Provisioning ProfileDelete an Automatic Provisioning Profile Scheduled Provisioning Operations View the Scheduled Provisioning List and DetailsAdd a Scheduled Provisioning Profile Go to Endpoint Scheduled Provisioning Edit a Scheduled Provisioning Profile Clone a Scheduled Provisioning Profile Delete a Scheduled Provisioning Profile Schedule an Endpoint for ProvisioningClick Provision Click Schedule Scheduled Provisioning View reappears Cancel a Scheduled Provisioning Check the Status of a Scheduled ProvisioningClear the Status of Scheduled Provisioning Click Clear Status Click Cancel Provision Endpoint Software Update Operations Automatic Software Update OperationsView Automatic Software Update Information For automatic software update, it includes these topics View Automatic Software Update Packages Go to Admin Software Updates Automatic Software Updates Set Maintenance Window for Automatic Software Updates Implement Automatic Software Updates for Endpoints List the Serial Numbers for the Endpoints to be Updated Automatic Software Updates list reappears Request Update Activation Keys Download the Required Software Package Upload the Software Package and Create a Software Update Click Upload Software UpdateSelect Product Activation Select the tab for the endpoint type of interest Set an Automatic Software Update Policy Create a Local Trial Group Trial a Software Update PackageSet up testing. Complete these tasks Promote the Trial Software Update Package to Production View and Implement Software Updates for Peripherals Delete the Trial Software Update Package Both the Production URL and the Trial View Software Updates for PeripheralsFrom the Production URL Upload Peripheral Software Updates to the CMA Web Server Configure Peripheral Updates for ProductionClick Configure Production Field Description Configure Platform Both the Production URL and the Trial URL Click Configure ApplicationConfigure Application Configure Peripheral Updates for Trial Click Configure Trial Scheduled Software Update Operations For scheduled software update, it includes these topics Implement Scheduled Software Updates for Endpoints View Scheduled Software Update InformationView List of Software Update Packages Scheduled Software Updates list reappears Return to the endpoint serial number list and click Close For Polycom products » Close the Product Activation screens Schedule the Software Update for Endpoints Fields Description Cancel Software UpdatesClick Schedule Polycom, Inc 211 Polycom CMA System Operations Guide 212 Device Details Device Summary Information Standard. This device is monitored Device Status Information RMX , GW/MCU , Other , and Tandberg IsdnquadbriISDNPRIT1 Isdnbri Call Information Status will be either Success or Failed Device Alerts InformationProvisioning Details Software Update Details With the device Network Device Menu, Views, and Lists Network Device Management OverviewNetwork Device Types Network Device List in the Monitor View Network Device views is Refresh Network Device list has these fields Network Device Types on Available for only selected network device types VBP ViewAction Use this action to Available for all device types MCU View DMA View Polycom CMA System Operations Guide 226 Go to Network Device MCUs MCU Bridge Management OperationsView Device Details Device Details dialog box for the selected MCU appears Field Description Addresses RMX MCU Field Description MCU Network ServicesMCU Resources Field Description Alerts RMX MCUs only Card Alerts MGC MCUs only Go to Network Device MCUs and click Add This topic describes how to add an MCU to a CMA systemAdd an MCU Manually Edit an MCU Bridge 227. At a minimum, assign the MCU a System NameAs needed, use the Filter to customize the MCU list System Name field Enable Cascading Conferences on Polycom MCUs For a Polycom MGC MCU Delete an MCU BridgeView Bridge Hardware View Bridge Ports View Bridge ServicesView Bridge Conferences View Bridge Gateway Conferences View Bridge Meeting RoomsView Bridge Entry Queues 238 Management Operations for Other Network Devices Polycom VBP Management Operations Add a Polycom VBP Device Copy the CMA System Certificate to a Polycom VBP DeviceGo to Network Device VBPs and click Add Click Restart Apache Delete a Polycom VBP Device Identify Endpoints Using the Polycom VBP DeviceEdit a Polycom VBP Device Polycom DMA Management Operations Add a Polycom DMA SystemEdit a Polycom DMA System Go to Network Device DMAs and click Add Go to Network Device DMAs Click View DMA Nodes Delete a Polycom DMA SystemView Registered DMA Nodes Polycom CMA System Operations Guide 244 MCU Bridge Device Details MCU H.320 ServicesField Description MCU H.32O Service MCU H.323 Services MCU Gateway Services MCU Resources-Polycom MGC Platform Refer to the RMX 2000/4000 Administrator’s Guide MCU Resources-Polycom RMX Platform Users and Groups Overview Overview of Groups, Users, and User RolesUsers Local Users Groups Enterprise Users Local Groups Enterprise Groups Roles and Permissions Default CMA System Roles and Permissions Role Permissions Comment User Name Remote Server Software Version Font Size CMA system offers three different default Scheduler roles Scheduler Roles, Responsibilities, and MenusOperator Role, Responsibilities, and Menus Role Responsibilities Device Administrator Role, Responsibilities, and Menus Auditor Role, Responsibilities, and Menus Administrator Role, Responsibilities, and Menus Customized Roles and Responsibilities Device Associations and Presence Polycom CMA System Operations Guide 260 Search for a User User Management OperationsManage Users View User Information You can view information about a user, local or enterpriseGo to User Users Select the user you want Add a Local User Associated PermissionsAssociated Roles Groups Be a minimum of eight characters in length Edit a User View Permissions for a User Delete a User Unlock a User Account CMA system, only users assigned the Administrator role can Manage GroupsAdd a Local Group Go to User Groups Groups page, click Add Local Group Import Enterprise Groups Column Description Group Members Local Users Only Manage User Roles Edit a GroupDelete a Group Go to User Groups View the Groups and Users Associated with a User Role  Go to User User Roles Assign Users Roles and EndpointsView the List of User Roles Add a User Role Edit Permissions for a User RoleGo to User User Roles Click Save New user role appears in the CMA system View Associated Groups and Users dialog box appears Delete a User RoleView the Groups and Users Associated with a User Role Manage System Guest Book User Menu and Guest Book Context-Sensitive Guest Book Actions Add a Guest to the System Guest BookGo to User Guest Book and click Add Guest Actions Description Alias@IP , for example Not available when Use Modified Dial Number is Edit a Guest in the System Guest BookGo to User Guest Book and select the guest of interest Click Edit Guest Manage Favorites Delete a Guest from the System Guest BookAdd a Favorites List Click Delete Guest Edit a Favorites List Delete a Favorites List System Reports Site Statistics Report Go to Reports Site Statistics Site Link Statistics Report Go to Reports Site Link Statistics Call Detail Records Report Go to Reports H.323 Call Detail Records Schedule Weekly Archives of the CDR Report Call Detail Record Report AdministrationModify the CDR Retention Period SSL/TLS Configure these settingsEndpoint Usage Report Go to Reports Endpoint Usage Report Time in Call divided by the Total Calls Seconds Q.850 cause code showing how the call ended Calculated from sample tests done once per minute Conference Type Report Chart that compares the number of scheduled minutes Gatekeeper Message Log View and Export the Gatekeeper Message LogUse the Gatekeeper Message Log page to Go to Reports Gatekeeper Message Log Define Log Settings Field Description Registration Clear Events from the Log Pause and Restart LoggingClick Yes to confirm the action Gatekeeper Message Log is cleared Log File Related to Dial Plan Functionality Log File Related to External Database FunctionalityLog Files Related to Scheduling Functionality Log Files Related to Global Address Book Functionality Log Files Related to Gatekeeper Functionality Log Name DescriptionLog Files Related to Device Management Functionality Log Files Related to Web Services Functionality Log Files Related to Presence Functionality Click Change Settings View and Export System Log FilesChange the System Log Level Go to Reports System Logs Download Windows Event Log Files View and Download Audit Log FilesYou can view and download audit log files Go to Reports Audit Log Files Click Backup and Delete Backup and Delete Audit Log FilesYou can backup and delete audit log files CMA System Report Report includes this information License Info CRL Polycom CMA System Operations Guide 306 System Administration Overview Polycom CMA System Dashboard Endpoints multiple, configurable panes MCU Status multiple, configurable panesDashboard Buttons Dashboard Panes Cmad Need Virtual IP or Secondary Is Down CPU Polycom, Inc 311 Gatekeepers Pre-call Status Today’s Adhoc Conferences Conference Status Failed AD Login Attempts pane displays System Administration Menu Selection Use this selection to Including the enterprise directory, address books, or Global Administration Periods, etc Polycom CMA System Operations Guide 320 Conference Setup Overview Conference Templates Field Description General Settings Common SettingsMGC RMX Video Switching Mode Auto layout option RMX Video SettingsVideo switching option RMX General Settings Telepresence mode is On RMX Video Settings Time Warning feature Presentation Mode , or Lecture View SwitchingMGC Settings People+Content H.239 Polycom Visual Concert PC . To show live PC contentAuto H264 Conference on Port is enabled, the Video Mode must be RMX General Settings RMX Profile Settings Field Description RMX General Settings Conference Settings Supported MCU General SettingsRMX General Settings Advanced Settings 264 SD 30v7 with MPM+ or MPMx At the end When last participant remains Only LPRAt the end After last participant quits All RMX Video Quality People Video Definition Video switching VSW option RMX General To On RMX Video SettingsRMX Video Quality Content Video Definition Motion option for Video quality Field Description RMX Video Settings MGC as a Supported MCU General SettingsLecture View Switching option Common Settings Same layout option RMX Audio Settings Possible values includeManual Continuous Presence Room continuous presence Field Description RMX Skins RMX Conference IVR Field Description RMX Recording Alert Tone feature Conference SettingsBy default, Conference Time Warning is enabled Polycom, Inc 335 Polycom CMA System Operations Guide 336 Conference Setup Operations View the Conference Templates List Edit a Conference Template Go to Admin Conference TemplatesAdd a Conference Template Set Conference Settings Disable Conference Auto-LaunchDisable Conference Time Warning Go to Admin Conference Settings Add Customized Text to E-mail Notifications Go to Admin Server Settings E-mailOverbooking Dial-in Participants Edit Customized Text in E-mail Notifications Delete Customized Text in E-mail Notifications Polycom CMA System Operations Guide 342 Room Overview and Operations Local and Enterprise Meeting Rooms  Go to Admin Rooms Go to Admin RoomsView the Rooms List Add a Local Room Associated Endpoints Add an Enterprise RoomField Description Site Site in which the room is located Edit a Room Delete a Room How Areas Work Area Overview and OperationsAreas Overview Area Best Practices View Areas Field Description Areas listSummary Members Click Save Configuration Create Area Administrator RoleEnable, Configure, and Customize Areas Go to Endpoint Monitor View or Network Device Monitor View Add AreasAssign Devices to Areas Go to Admin Areas and click Manage Members Associate Users with AreasClick Associate Area Click Assign Areas Change Area Association for Users Delete an AreaSelect the user of interest and click the right arrow Click Unassign Areas Polycom CMA System Operations Guide 354 Directory Operations Directory Management Overview Directory Management Supported Configurations Multiple ForestsMultiple Domains Viable options Directory Operations How Global Catalog Searches Work CMA System Service Account Accounts Required for the CMA SystemUnderstanding Base DN CMA System Computer Account Character Character Name Understanding Exclusion Filters Polycom CMA System and Windows Authentication Directory Management Operations Integrate with Enterprise Directory Server Option Create the Polycom CMA System Service Account Create the Polycom CMA System Computer Account For example net user polycomcma$ p@ssw0rd Enable Integration with the Enterprise Directory Server Create the Polycom CMA System Service Account It then negotiates security once the socket is Go to Admin Directories Directory Setup Remove or Include Guest Book Entries in the Directory Support LifeSize Endpoints in Directories Ldap field, select Enabled from the drop-down list On the Directory Ldap Mark the Provision This Page check box View the Global Address Book Directory Setup OperationsGo to Admin Directories Global Address Book Set or Change the GAB Password User information found in the Global Address Book includes Multiple Address Books Multiple Address Books Overview How Multiple Address Books Work Add an Address Book Go to Admin Directories Address BooksView the Address Book List and Details Address Book Tiers Complete the fields in the Add an Address Book dialog boxField Description Address Book Information Edit an Address Book Field Description Address Book Tiers Assign Address Books to Groups Select the address book you want to delete Viewing the Address Book a User is Assigned ToDelete an Address Book Set the Default Address Book Click Update PriorityChange Address Book Priority Click Delete Confirmation message appears Click Yes Go to Admin Directories Address Books Click Set Default Copy an Address Book Selection Description Polycom CMA System Setup OverviewServer Settings Polycom CMA System Licensing Polycom CMA System Setup Overview Polycom CMA System Site Topology and Dial Plan Set Up Sites List Add/Edit Site Dialog Box Did Direct Inward Dial . Select this option when Gateway Extension Dialing . Select this optionIsdn Number Assignment Assignment Method = did Direct Inward Dial Routing/Bandwidth Subnets Add/Edit Site Link Dialog Box Site LinksSite-to-Site Exclusions Territories Add/Edit Territory Dialog BoxField Description Territory Info Associated Sites Polycom CMA System Gatekeeper Functionality Network CloudsAdd/Edit Network Cloud Dialog Box Field Description Cloud Info Redundant Gatekeeper Default, Redundant, Alternate, and Neighboring GatekeepersDefault Gatekeeper Neighboring Gatekeeper Device RegistrationAlternate Gatekeeper Allow Registration of Predefined Endpoints Only Routing Mode Direct ModeRouted Mode CMA system has two routing modes Polycom CMA System Integration with Microsoft Outlook Standard Polycom CMA System and Reserved Conferencing 400 Endpoint Directory and Directory Settings 402 Go to Admin Server Settings Network Server Setting OperationsEdit the Polycom CMA System Network Settings Go to Admin Server Settings System Time Edit the Polycom CMA System Time SettingsConfigure these settings on the Network page, as necessary Associate Sites with Microsoft Exchange Servers Assign Calendaring Settings to Provisioning Profiles Go to Admin Server Settings Calendaring Management 408 Go to Admin Dial Plan and Sites Sites  Go to Admin Server Settings Licenses View Current Polycom CMA System Licensing Go to Admin Server Settings Licenses Add Polycom CMA System LicensesRequest a Software Activation Key Code Enter the Polycom CMA System Activation Key Add or Remove a Polycom CMA System Custom Logo Go to Admin Server Settings Custom LogosReclaim Polycom CMA Desktop Licenses Default Polycom CMA Desktop Branded Polycom CMA Desktop Add or Remove a Polycom CMA Desktop Custom Logo Edit the Polycom CMA System E-mail Account Polycom CMA System Snmp Snmp Overview 416 Enable Snmp Messaging Edit the Snmp Settings for a Polycom CMA SystemTo enable Snmp messaging you must perform the two tasks Go to Admin Snmp Settings ContextEngineID for SNMPv3 Click Save Snmp Settings Add an Snmp Notification ReceiverTCP UDP MD5 SHA Configure Alert Thresholds Go to Admin Alert Settings CMA Alert Threshold SettingsConfigure these thresholds Threshold Description Download Polycom CMA System MIB Package Identified in the Average CPU usage alert Name Description Go to Admin Snmp Settings Click Download CMA MIBsCMA MIBs dialog box, select the MIB of interest Change the Snmp Communication Port Database Description Database OperationsOverview of the Polycom CMA System Database External Databases Simple Recovery Model should be enabled for SQL backup modeInternal Databases From Database OperationsDatabase Restoration Copy the CMA System Database Backup Files Error and Usage Report Settings are optionalIntegrate a Polycom CMA System to an External Database Revert a Polycom CMA System to its Internal Database Reformat the Existing Database On the Database page, select Reformat existing database Polycom CMA System Operations Guide 430 How Redundancy Works Polycom CMA System RedundancyPolycom CMA 5000 System Redundancy Overview 432 Redundant Configuration System Administration Implement a Redundant Polycom CMA 5000 System Go to Admin Server Settings Redundant ConfigurationGo to Admin Server Settings Database Configure the External Database for Redundancy Log into the server and go to Admin Server Settings Database Set the Virtual IP Address for the Redundant System License a Redundant Polycom CMA System Failover to a Redundant Polycom CMA 5000 System Server Primary system restarts Edit the Primary Gatekeeper Settings Go to Admin Gatekeeper Settings Primary GatekeeperGatekeeper Management Primary Gatekeeper Management Operations Gatekeeper Message Log Endpoint Monitor ViewLogs, select System Management Reports Configure Prefixed Based Registration Go to Admin Gatekeeper Settings Alternate Gatekeeper Alternate Gatekeeper Settings include these fieldsAlternate Gatekeeper Management Operations Add an Alternate Gatekeeper Edit the Alternate Gatekeeper Settings Neighboring Gatekeeper Management OperationsRemove the Alternate Gatekeeper View Neighboring Gatekeepers Go to Admin Gatekeeper Settings Neighboring Gatekeeper Add a Neighboring GatekeeperEdit a Neighboring Gatekeeper Delete a Neighboring Gatekeeper Update the Polycom CMA System Software Management & Security Operations Manage Certificates Certificates Accepted by the Polycom CMA System PEM Pkcs #7 DER View Certificates and Certificate Details Go to Admin Management and Security Certificate ManagementCertificate Operations Polycom, Inc 449 Create a Certificate Signing Request Click Create Certificate Signing Request Install a Certificate Upload a Certificate Revocation List Admin Management and Security Certificate Management Delete a Certificate View the Expiration Dates for Certificates and CRLs Control Remote Desktop Connections to the CMA System Give Enterprise Users Default Scheduler RoleChange the Message for Enterprise Users without a Role Automatic Registration Synchronization Set Common Passwords for Endpoints Disable Common Password for Endpoints Set Local Account Lockout and Timeout Set Local Password Requirements Is 1 to Add Machine Accounts Change Internal Database Passwords Click Apply Password Changes Select the database user whose password you want to changeClick Change Password Site operations include Dial Plan Setup OperationsSite Operations  Go to Admin Dial Plan and Sites Site Topology  Go to Admin Dial Plan and Sites SitesView the Graphical Site Topology View the Sites List Add a Site Firewall Settings Field For the endpoint systems at the site being provisioned Manual. Then specify a NAT Public WAN Address H323 SettingsSIP Settings Provisioning Settings Quality of Service Settings Security Settings Meeting password cannot include spaces Whitelist Ldap Settings View Site Information Assign Locations to a Site 474 Edit Site Settings Edit Site Provisioning Settings Set Up SIP Delete a Site Edit SIP URI Data Site Link Operations Site-link operations include Go to Admin Dial Plan and Sites Site-Links View the Site Links ListAdd a Site Link Edit a Site Link Site-to-Site Exclusions Delete a Site LinkView the Site-to-Site Exclusion List Site-Linkslist, select the link of interest and click Edit Add a Site-to-Site Exclusion Edit a Site-to-Site ExclusionDelete a Site-to-Site Exclusion Go to Dial Plan and Sites Site-to-Site Exclusions Go to Admin Dial Plan and Sites Territories TerritoriesView the Territory List Add a Territory Go to Admin Dial Plan and Sites Network Clouds Network CloudsDelete a Territory View the List of Network Clouds Edit a Network Cloud Delete a Network CloudResults column Click Linked Sites Conference on Demand Dial Plan Service OperationsThese services can be edited and disabled, but not deleted Field Description Conference on Demand-MCU Properties Default Conference PropertiesSimplified Dialing Gateway Service Field Description For use in simplified dialing Services operations include Field Name Description View the Services List Add a Service Go to Admin Dial Plan Services. The Services list appears Go to Admin Dial Plan Services Edit a Service Delete a ServiceClick OK New service is added to the system You can make changes to a service Local Directory Services Local Directory Services or Prefix RangeDial Rule Operations Routing Action Dial String Manipulation Directory Services , Prefix , and Prefix Range Gateway ServicesWhen the action is Route to a gateway service , this Name or IP Address Default Dial Rules Search the List of Devices and List of ServicesParts of a Dial Rule Pattern Types Examples of Custom Dial Rules Routing ActionsRouting Pattern Description Action Type LCR View the Dial Rules List Enable or Disable Dialing Rules You can enable or disable dial rulesAdd a Dial Rule Click OK New dial rule is added to the system Edit a Dial Rule Go to Admin Dial Plan Dial RulesLeast-Cost Routing Operations Country Code Area Code Prefix Weighted Cost How Least-Cost Routing WorksExample of Least-Cost Routing LCR Tables for Three Sites Area Code Prefix Weighted Cost Call Scenario One Call Scenario Two Determining Country Codes Determining the Weighted CostDetermining Area Codes Go to Admin Dial Plan LCR Tables View the Least Cost Routing Tables ListAdd a Least Cost Routing Table Edit a Least Cost Routing Table Numbering Scheme Delete a Least Cost Routing TableImplementation in the CMA System Alias Assignment Numbering Scheme Default Settings Numbering Scheme ExplainedBased on Device Type Specify Number Range No Suffix A No Suffix 506 No Prefix Number specifyBased on Devicey Type, available only if shown Phone Number Setting-up an E.164 Alias in a User Dial String Reservation Go to Admin Dial Plan and Sites E.164 Numbering SchemeGenerating E.164 Aliases Highlight a specific user Setting-up an E.164 Alias in a Room Dial String Reservation Click on Edit. The Edit User dialog will displayClick on Dial String Reservations Click on Add. The Add User dialog will display 510 Remote Alert Setup Operations Set Up Remote Alerts Set Up CMA System-generated E-mail Account Enable CMA System Remote Alerts Alert Type Alert indicates Set CMA System Remote Alert Level SettingsGo to Admin Alert Settings CMA Alert Level Settings Subnet bandwidth threshold, which is set at 90% Set Endpoint Alert Level Settings Go to Admin Alert Settings Endpoint Alert Level Settings Add a Remote Alert Profile To add a remote alert profile Associate a Remote Alert Profile With a User Edit User dialog box, click Associated Alert Profile Disable a Remote Alert Profile Go to Admin Alert Settings Remote Alert ProfilesClear Enable Profile Edit a Remote Alert Profile Disable CMA System Remote Alerts Administrator Responsibilities System Management MaintenanceManagement and Maintenance Overview Administrative Best Practices Auditor Responsibilities Recommended Regular Maintenance Auditor Best Practices Polycom CMA System Operations Guide 524 System Backup and Recovery Operations Backup Internal Databases and System Configuration Backup the CMA System Internal Databases Backup the CMA System Settings Restore Database and System Configuration Restore to Factory Default Image Click Restore from Backup Archive Restore from a Backup ArchiveGo to Admin Backup System Settings System Troubleshooting Troubleshooting Utilities Dashboard 530 Troubleshooting Specific Types of Issues Registration Problems and SolutionsProblem Description Solutions Gatekeeper Settings Primary Admin Gatekeeper Settings Primary Gatekeeper CMAPlan and Sites Sites and make sure Assignment pane Point-to-Point Calling Problems and Solutions MCU and Gateway Dialing Problems and Solutions Sites Services page. Verify thatAdmin Dial Plan and Sites Services Conference On Demand Problems and Solutions Plan and Sites ServicesGatekeeper Cause Codes Cause Code Description 536 System Security and Port Usage Open Inbound Ports on the Polycom CMA SystemPort Description TCP/UDP Outbound Ports Used by the Polycom CMA System System Security and Port Usage Polycom CMA System Operations Guide 540