Polycom 3725-77601-001H manual Point-to-Point Calling Problems and Solutions

System Troubleshooting

Point-to-Point Calling Problems and Solutions

Problem	Description	Solutions
ViewStation and ViaVideo	These endpoints are configured with	The endpoints need to be reconfigured to
have an incorrect RAS IP	a NAT address and may not receive	disable NAT.
address.	the RCF message from the
	gatekeeper.
A call with an alias as the	• The site link between the sites	• Go to Admin > Dial Plan and Sites >
dial string from a registered	in which the endpoints reside is	Site Links and make sure that a site
endpoint cannot be placed	not correctly defined or is	link exists between the two networks.
to another registered	missing.	• Make sure that the IP addresses of
endpoint. The two endpoints	• No bandwidth is available to the	both endpoints are included in their
are in different sites.	site link.	respective sites.
	• The calling bit rate is higher	• If site topology is defined for both
	than the bit rate defined in the	endpoints, verify that there is enough
	site link.	bandwidth in the site links between the
	• ISDN alternate routing is not	two sites.
	available.	• Verify that the dialing bit rate is lower or
	• Dialing rules may not be	equal to that of the maximum bit rate
	enabled or may be set to block	defined for the site links.
	instead of route.	• If the endpoint is ISDN capable, verify
		that the ISDN parameter is correct.
Dialing by IP address fails.	A registered endpoint cannot call an	• Check the Reports > Gatekeeper
	unregistered endpoint by IP address	Message Log for error messages.
	within the same site.	• Verify that the registered endpoint is
	A dialing rule is not enabled or is set	registered.
	to block instead of route.	• Verify that the Deny calls to/from
		unregistered endpoints check box is
		cleared. Go to Admin > Gatekeeper
		Settings > Primary Gatekeeper to
		change this setting.
		• Verify that the IP address dialing rule is
		enabled and set to route.

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