Polycom 3725-77601-001H manual For Polycom products, » Close the Product Activation screens

Polycom CMA System Operations Guide

bIn the Downloads section, select the Product and Category for the required software package.

cSelect the software package and save it to the directory created in step 1.

dRepeat steps a through d for each endpoint type to be updated. Note that the software package may contain the software for different models of the same endpoint type.

3For third-party endpoints, follow the company’s recommended procedure for downloading a software package. Save it to the directory created in step 1.

Request Update Activation Keys

To request upgrade activation keys

1For Polycom products

a Go to http://support.polycom.com. b Log in or Register for An Account.

c Select Product Activation.

d In the Software Upgrade KeyCode section, click Retrieve Software KeyCode.

e When upgrading a single endpoint:

»Enter the serial number of the endpoint to be updated into the Serial Number field of the Single Upgrade Key Code section.

»Enter the version number to which you are upgrading and click Retrieve.

»The key code is returned on the screen.

»Record the key code and create a .txt file with the Serial Number - Key Code combination to be updated.

»Close the Product Activation screens.

fWhen updating multiple endpoints from a prepared .txt file (step 7 on page 194):

»In the Multiple Upgrade KeyCode section, click Add Attachment.

»Browse to the location of the .txt file you created in step 7 on page 194 and click Upload.

»A file containing the Serial Number - Key Code combinations will be E-mailed to the specified E-mail account.

»When you receive the .txt file, save it to your local system.

208 Polycom, Inc.