Arcam AV8 manual Troubleshooting

Troubleshooting

There are no lights on the unit:

Check that:

the power cord is plugged into the AV8 and the mains socket outlet it is plugged into is switched on.

the power button is pressed in.

If a red LED is present, the AV8 is in standby mode. Press any source button on the front panel or on the remote control.

The unit responds erratically or not at all to the remote control:

Check that:

there are fresh batteries in the remote control.

the Remote IR receiver window is visible and you are pointing the remote control towards it.

The front panel display is blank:

Check that:

the display hasn’t been turned off. Press the DIS button on the remote control.

the AV8 is not in ‘Programming mode’ by turning it off, waiting ten seconds then switching back on again.

No picture is produced:

Check that:

your viewing device is turned on and switched to display your AV8. Test by pressing the MENU button on the AV8 or AV8 remote and look for the AV8 ‘Main Menu Screen 1’ displayed on your device.

the correct video input is selected on the AV8

the video source is on, is operating normally, and is in ‘play’ mode if appropriate.

you have the same video connection between the video source and the AV8 as between the AV8 and your viewing device. For example, composite video is used from the source to the AV8, and from the AV8 to the display device.

The video source is different to the audio:

Check that:

the video and audio inputs are correctly selected in ‘Main Menu Screen 1’. Press MENU, then change either the video or audio

source by first using the navigation5 and6buttons, then use the source buttons to select the correct input.

the digital audio inputs and HQ video inputs are correctly assigned to their sources on the ‘Digital Settings’ page in the Setup Menu.

There are bright edges or ‘ghosts’ on the picture:

Check that:

the cables used for video connections are designed for that purpose (i.e., they are 75Ω coaxial cables).

the ‘Sharpness’ control on your video display device is switched off or set near minimum.

There is no on screen display (OSD):

Check that:

 your video display device is connected to your AV8 correctly.

 the on screen display has not been turned off on the ‘Video Settings’ or ‘Zone 2 Settings’ pages (for zone 1 and zone 2 respectively) in the Setup Menu.

 if you are using a component display, check that the AV8 is set for component video. See the ‘Basic Setup’ section.

E-27

OSD Display is pink/red

If a component video signal is fed into the AV8 when the ‘HQ Video’ setting is set to RGB you will have a pink/red OSD.

To correct this you must set the ‘HQVideo’ line on the General Settings menu to ‘Component’.

No On Screen Display (OSD) overlaid on video:

The AV8 cannot overlay video onto progressive scan or HDTV signals. In this case, the AV8 creates a full screen display with a black background for the menus and turns off the pop up messages.

No sound is produced:

Check that:

the correct input has been selected.

the source equipment is on, is operating normally, and is in ‘play’ mode if appropriate.

the volume is turned up to a reasonable level and ‘MUTE’ is not displayed on the front panel display.

your power amplifier(s) are turned on and working correctly.

you have assigned the digital input to the correct source button.

The sound is poor or distorted: Check that:

the cables to that source and to the power amplifier are making a good connection. If necessary withdraw the cable from the connector and plug it back in again. (Turn the power off before doing this)

you have not excessively reduced the input sensitivity on the ‘Input Trims’ page in the Setup Menu if an analogue input has been selected. Check that the input is not clipping by using the ‘Analogue Settings’ page.

you have selected the correct size of speakers to suit your system on the ‘Speaker Sizes’ page in the Setup Menu.

Sound only comes from some of the speakers:

Check that:

you have an appropriate surround sound source selected and playing.

the DVD disc is encoded in the appropriate format, and that the correct format has been selected in the Disc start menu of the DVD player (if applicable).

the DVD player has been set to output ‘Bitstream’ audio on the digital output.

the display window indicates that the disc you are playing is a multichannel recording.

all the speakers are correctly connected to the power amp, and are secure.

you have not selected ‘Stereo’ in the mode selection.

your speaker balance is correct.

all amplifiers are turned on and all channels are working correctly.

after setup, that you have configured your AV8 to include all the speakers in your system.

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