Motion Computing M1200, M1300 manual Appendix B Troubleshooting and Support

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Appendix B Troubleshooting and Support

Appendix B

Troubleshooting and Support

All Motion Computing Tablet PCs have passed a rigorous series of performance and quality-control tests, but now and then a problem may occur. If you don’t see a solution among the following system and software issues, check the Support Options listed at the end of this chapter or go to our website at www.motioncomputing.com/support.

SOLUTIONS

PROBLEM	CAUSE	SOLUTION
POWER
The Tablet PC won’t start when I	The Power switch hasn’t been	Slide and hold the Power switch
slide the Power switch.	fully engaged.	for at least a half-second, but no
		more than three seconds.

	Fully discharged battery or no	Connect the AC adapter to
	battery and no AC power.	operate the Tablet PC and charge
		the battery.

The Tablet PC won’t shut down.	An application has locked up the	Slide and hold the Power switch
	Tablet PC.	for at least 5 seconds to force a
		shutdown of the Tablet PC.
The Tablet PC won’t enter	Hibernation isn’t enabled.	Enable Hibernation through Power
Hibernation mode.		Option Properties.

The Tablet PC won’t come out of	Fully discharged battery and no	Connect the AC adapter to
Hibernation mode when running	AC power.	provide power to the Tablet PC
on battery power.		and charge the battery.

Motion Computing M1200 and M1300 Tablet PC User Guide vii

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Contents M1200 and M1300 Copyright Information About This User Guide Table of Contents Motion M1200 and M1300 Tablet PC Software Motion Computing M1200 and M1300 Tablet PC User Guide Motion Computing M1200 and M1300 Tablet PC User Guide M1200 M1300 WHAT’S NEW With Motion Motion M-Series Accessories Practice Using the Pen Calibrate the PenPlay Inkball Take the TutorialsMotion Resources Page and Online User Guide Microsoft Help and Resources Center Did You Know SectionTake a Tour of Windows XP Chapter Motion M1200 and M1300 Tablet PC Hardware Components on the M1200 and M1300 Tablet PCs Tablet PC LEDs, Buttons, Connectors, and Other Components An ambient temperature of less than 140 F 60 C for example LAN Ports Battery Status LEDs Tablet PC Front Panel LEDsBattery Status Gauge Battery Status ActionMotion M1200 and M1300 Label Locations Motion M-Series Desktop Stand Motion M-Series FlexDockMotion M-Series Multi-Unit Battery Charger Motion M-Series Mobile Keyboard with Touch PadMotion M-Series Hard Top Cover Portfolios Motion M-Series Optical Disk Drives256MB and 512MB Memory Upgrade Modules Mini PCI Card WirelessPC Card Slot Motion M1200 and M1300 Recovery CDs Chapter Motion M1200 M1300 Tablet PC SoftwareMotion M1200 and M1300 Utilities and Drivers CD Motion M-Series Application CDMotion Dashboard features Motion DashboardTablet PC Input Panel Speech and Voice RecognitionWindows XP Tablet PC Edition Required Equipment and Information Optional Connections, Equipment, and InformationWindows Initialization Procedure Microsoft Office Registration StartingStopping Power LED will flash green. In Hibernate, all LEDs are off Entering Stand By or Hibernate from the Start ButtonAccessing Stand By from the Motion Dashboard Setting Up Stand By or Hibernate from the Power ButtonResuming Work from Stand By or Hibernate Calibrating the Pen to Increase Its Accuracy Tips for Writing with the PenEnding Accidental Right-Clicks Adjusting Pen Properties for Ease of Use Learning Pen Gestures to Increase EfficiencyMotion Computing M1200 and M1300 Tablet PC User Guide Input Panel Text Preview Window Sending as Ink Handwriting and Drawings from the Input PanelPresentation for added impact Motion Computing M1200 and M1300 Tablet PC User Guide Deleting Screen Rotations to Speed Up Display Access You can also Reset the button defaults whenever you wantAccessory, you may damage the accessory or the adapter Reading Battery Power from the Battery Gauge Reading Battery Power from the Power MeterCreating a New Power Scheme Setting Up Max Battery Mode for Additional Power Savings Another batteryBattery and Power Management Hints Disposing of Used BatteriesSupported Memory Configurations for Motion M1200 Installing Optical Disk Drives Setting Up a Mirrored Desktop Connect the VGA Monitor and Tablet PCSetting Up an Extended Desktop Tips About Using the External DisplayMotion Computing M1200 and M1300 Tablet PC User Guide Motion Computing M1200 and M1300 Tablet PC User Guide Motion Computing M1200 and M1300 Tablet PC User Guide Setting the Windows Operating System Password Setting the Bios PasswordsBios System Passwords Hard Disk Drive HDD Password General Care Caring for the Display ScreenOrdering New Pens Caring for the Motion Series Digitizer PenReplacing the Pen Tips Packing Your Tablet PC for TravelRequirements for Disabling Wireless Traveling by AirOther Travel Hints Appendix a Regulatory Compliance Notices Unintentional Emitter per FCC Part Intentional Emitter per FCC Part ModificationsCables Intentional Emitter per RSS Internal ModemUnintentional Emitter per ICES-003 Unintentional EmitterIntentional Emitter Belegië/BelgiqueDeutschland Appendix B Troubleshooting and Support Battery PEN INTERFACE/PORTS Operating System Faqs Standard, and Extended Warranty and Insurance Programs Motion Computing M1200 and M1300 Tablet PC User Guide Appendix C Safety Electric shock. These include the followingMemory modules or replacing the battery From the keyboard or mouse Power Input Power the Charger only with a Motion M-Series AC Appendix D Motion M1200 and M1300 Specifications Bios TUV/GS Bios Motion Computing M1200 and M1300 Tablet PC User Guide Motion Computing M1200 and M1300 Tablet PC User Guide Motion Computing M1200 and M1300 Tablet PC User Guide