Dell FM120x4 owner manual Getting help, Contacting Dell, Documentation feedback

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Getting help

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find the contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Go to dell.com/contactdell.

Quick Resource Locator

Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to videos. This can be done by visiting dell.com/QRL or by scanning a model specific QR code located on your Dell PowerEdge system using your smartphone. You can also access your system information and how-to videos by scanning the following QR code.

Locating your system Service Tag

Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the front of the system. This information is used by Dell to route support calls to the appropriate personnel.

Documentation feedback

If you have feedback for this document, write to documentation_feedback@dell.com. Alternatively, you can click on the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit to send your feedback.

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Contents Regulatory Model E02B Regulatory Type E02B002 Page Contents Using the Boot Manager navigation keys Boot Manager screen Installing sled componentsUsing system diagnostics Troubleshooting your systemJumpers and connectors Technical specificationsGetting help About your system Terms used in the documentTerm Description Front-panel features and indicators Drive-Status Indicator Pattern Condition Hard-drive/SSD indicator patternsIndicator Pattern Description Off Node status indicatorsSolid blue Blinking blueDocumentation matrix Using USB diskette or USB DVD/CD drivesQuick Resource Locator Performing initial system configuration Setting up your systemSetting up and configuring the iDRAC IP address Click Get drivers and downloads Logging in to iDRAC Installing the operating systemChoosing the system boot mode Using the System Setup and Boot ManagerSystem setup options Entering System SetupResponding to error messages Using the System Setup navigation keysSystem Information screen System Bios screenMemory Settings screen Processor Settings screenSata Settings screen Boot Settings screen Integrated Devices screenSerial Communications screen System Profile Settings screen System and setup password features Miscellaneous settingsSystem Security screen Assigning a system and/or setup password Operating with a setup password enabled Using your system password to secure your systemEntering the Uefi Boot Manager Using the Boot Manager navigation keysBoot Manager screen Embedded system management IDRAC Settings utilityEntering the iDRAC Settings utility Networking configurationsStandard configuration System Setup Main Menu page, click iDRAC SettingsIcon Description Network adapter isolation configurationNetwork adapter isolation configuration Isolated networks configurationTrunk configuration or LAG Removing and installing the sled Installing sled componentsRecommended tools Removing the sledRemoving and installing a sled Installing the sledInside the sled 2.5 inch hard-drive/SSD system Inside the sledRemoving the cable cover Cable coverRemoving and installing the cable cover Installing the cable coverRemoving the cooling shroud Cooling shroudSystem memory Installing the cooling shroudDimm Type DIMMs Populated Per Maximum Dimm Rank PerSample memory configurations General memory module installation guidelinesNumber Organization Dimm Slot Population DIMMs Speed Removing memory modulesRemoving the memory module Installing memory modulesHard drive/SSD to node assignment Hard drives/SSDsHard-Drive/SSD Bay Node Removing a hard drive/SSDHard-drive/SSD carrier handle Shutdown procedure for servicing a hard drive/SSD Installing a hard drive/SSDConfiguring the boot drive Installing a 1.8 inch SSD in the SSD carrier Hard-drive/SSD backplaneRemoving a 1.8 inch SSD from the SSD carrier Removing the hard-drive/SSD backplane Removing and installing the hard-drive/SSD backplaneSSD cage assembly Installing the hard-drive/SSD backplaneRemoving the SSD cage assembly Easy restore module Installing the SSD cage assemblyReplacing the easy restore module Replacing the system battery System batteryRemoving the system board System boardPage Removing and installing the system board Installing the system boardRemoving the control panel Control panelRemoving and installing the control panel Installing the control panelPage Troubleshooting your system Troubleshooting USB devices Troubleshooting hard drivesTroubleshooting the system battery Troubleshooting the system boardDiagnostic messages System messagesAlert messages Dell Embedded System Diagnostics Using system diagnosticsWhen to use the Embedded System Diagnostics Running the Embedded System DiagnosticsLeast one event description is recorded System diagnostic controlsSystem board jumper settings Jumpers and connectorsJumper Setting Description Configuration settings are retained at system bootConnector Description System board connectorsDisabling a forgotten password Technical specifications Environmental Expanded operating temperature BatteryTemperature Temperature Continuous OperationMaximum Shock Maximum VibrationMaximum Altitude Operating Altitude De-ratingGaseous Contamination Getting help Quick Resource Locator Locating your system Service TagContacting Dell Documentation feedback