WatchGuard Technologies WatchGuard SOHO and SOHO | tc manual How do I register for Live Security?

Page 44

Troubleshooting installation and network configuration

the LAN Link lights. They tell you if the SOHO is connected to a computer or hub through that LAN port. If the lights are not illuminated, the SOHO is not connected to the computer or hub. Check to make sure that both sides of the cable are connected and that the computer or hub has power.

I can connect to the configuration screen; why can’t I browse the Internet?

This means that the SOHO is on, but something may be wrong with the connection from the SOHO to the Internet. Your ISP may be temporarily down--call your ISP. Make sure the cable or DSL modem is connected correctly and has power.

How do I register for Live Security?

Using your Web browser, go to http://192.168.111.1, and click Live Security.

How can I see the MAC address of my SOHO?

Using your Web browser, go to http://192.168.111.1/sysstat.htm.

What is a SOHO feature key?

The feature key is an encrypted mask that tells the SOHO which features are enabled.

I can't get a certain SOHO feature to work with a DSL modem.

Some DSL routers implement NAT firewalls. Running NAT in front of the SOHO causes problems with WebBlocker and the performance of IPSec. When a SOHO is used in conjunction with a DSL router, the NAT feature of the DSL router should be set for bridge-only mode.

32

Image 44

Contents WatchGuard Soho User Guide Registration and identification information Copyright and patent informationWatchGuard Soho End-User License Agreement User Guide IiiPage User Guide WatchGuard Limited Hardware Warranty User Guide Vii Redeeming Soho upgrade certificates WelcomeUsing this guide Following conventions are used throughout this guidePage Table of Contents Additional Soho Features Before you begin InstallationPre-installation checklist Performing manual installation Determine your current TCP/IP settingsMicrosoft Windows NT or Microsoft Windows 95 or 98 or MEMacintosh Other operating systems Unix, LinuxDisable your browser’s Http proxy Netscape 4.5 or Internet ExplorerPhysically connecting your Soho Cabling the Soho for one to four devicesThis creates a connection between the Soho and the modem Cabling the Soho for more than four computers This creates a connection between the Soho and the modem Physically connecting your Soho Setting Up Your Soho Network How does a firewall work?Configuring your public network Network addressingDouble-click the Network icon Configuring your public network Configuring the Soho public network for dynamic addressing Select the Obtain an IP address automatically option. Click Configuring the Soho public network for static addressingOn your computer On the Soho Click Public NetworkConfiguring Soho public network for PPPoE Release and renew the IP configuration Click Automatically restore lost connectionsConfiguring your private network Configure additional computers to the private network Select System Password Changing the Soho system name and passwordSelect System Administration Default factory settings Default factory settings Troubleshooting installation and network configuration Virtual Private Networking IPSec VPN is not installedWhat do the on and Mode lights signify on the SOHO? Where are the Soho settings stored?How do I register my SOHO? How do I change to a Dhcp private IP address?How do I allow any incoming service? How do I change to a static private IP address?How do I allow incoming IP protocols? How do I set up and disable Web blocking?Click Services and then click Allowed Incoming Services How do I set up VPN between two SOHOs? VPN ManagementHow do I reset the Soho to factory defaults? How do I reboot my SOHO?How do I set up my Soho for remote configuration? Set a password on my unit, but I forgot it. Can you help? How do I install a Soho using a Macintosh?How does the seat limitation on the Soho work? How do I get to the Soho Knowledge Base?What is a Soho feature key? Cant get a certain Soho feature to work with a DSL modemHow do I register for Live Security? How can I see the MAC address of my SOHO?IP addresses Configuring Services for a SohoHow does information travel on the internet? Services WatchGuard Soho servicesProtocol Port numberAllowing incoming services Network address translationClick Add a Service Adding a pre-configured incoming serviceSelect Allowed Incoming Services Creating a custom incoming service Adding an incoming TCP or UDP serviceClick Allowed Incoming Services. Click Add a Service Click Add Other TCP or UDP ServiceClick Add Other Service Adding an incoming service with another type of protocolAdding the Any service Click Allowed Incoming Services Removing an incoming serviceClick Add Any Service Click Remove a Service Blocking outgoing servicesBlocking a TCP or UDP service Select Blocked Outgoing Services Click Block TCP or UDP ServiceClick Blocked Outgoing Services Blocking an alternative protocolRemoving a blocked outgoing service Click Remove Blocked ServiceConfiguring Virtual Private Networking Why create a virtual private network?What you will need One WatchGuard Soho with VPN and an IPSec-compliant DeviceIP Address Table example About Feature Keys Obtaining a VPN Feature KeyEnabling the VPN Feature Key Step-by-step instructions for configuring a Soho VPN tunnelSpecial considerations Frequently asked questions Why do I need a static public address?How do I get a static public IP address? How do I connect three or four offices together?OK, ping is not working How do I obtain a VPN Feature Key?How do I enable a VPN Tunnel? Frequently asked questions Additional Soho Features Socks for SohoConfiguring your Socks application on the Soho Soho Socks implementationSelect Service Options Disabling Socks on the SohoSetting a remote log host Soho loggingViewing Soho log messages Click System InformationSelect Remote Logging Rebooting a WatchGuard SohoClick System Administration Rebooting a WatchGuard Soho WatchGuard Soho WebBlocker How WebBlocker worksWeb site not in WebBlocker database Web site in WebBlocker databaseWatchGuard WebBlocker database unavailable Bypassing the Soho WebBlockerSelect Web Blocking Configuring the Soho WebBlockerPurchasing and enabling Soho WebBlocker Enter the full access password WebBlocker categoriesAlcohol/Tobacco Satanic/Cult Search Engines Searching for blocked sites Click Check if the URL is on the CyberNOT ListIndex Primary IP address 44 secondary IP address TCP UDP