WatchGuard Technologies WatchGuard SOHO and SOHO | tc manual OK, ping is not working

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Frequently asked questions

OK, ping is not working.

If you cannot ping the local network address of the remote SOHO, take the following steps to classify the problem:

1Ping the public address of the remote SOHO.

For example, at Site A, ping 68.130.44.15 (Site B). You should get a reply. If not, verify the Public Network Settings of Site B. If they are correct, verify that computers at Site B can access the internet. If you are still having trouble, contact your ISP.

2Once you can ping the public address of each SOHO, try

pinging the local address.

From Site A, ping 192.168.112.1. If the tunnel is up, you should get a reply from the remote SOHO. If not, re-check the Local Settings page. Make sure that the local DHCP addresses ranges do not overlap. For example, IP addresses on either side of the tunnel must not be the same.

How do I obtain a VPN Feature Key?

Feature keys come inside the box when you buy a WatchGuard SOHOtc. They can also be purchased online at:

http://www.watchguard.com/sales/buyonline.asp

How do I enable a VPN Tunnel?

Full instructions for enabling a VPN tunnel can be found online:

http://www.watchguard.com/support/interopvpn.asp

User Guide 2.3

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Contents WatchGuard Soho User Guide Copyright and patent information Registration and identification informationUser Guide Iii WatchGuard Soho End-User License AgreementPage User Guide WatchGuard Limited Hardware Warranty User Guide Vii Welcome Redeeming Soho upgrade certificatesFollowing conventions are used throughout this guide Using this guidePage Table of Contents Additional Soho Features Pre-installation checklist InstallationBefore you begin Determine your current TCP/IP settings Performing manual installationMicrosoft Windows 95 or 98 or ME Microsoft Windows NT orMacintosh Other operating systems Unix, LinuxDisable your browser’s Http proxy Internet Explorer Netscape 4.5 orCabling the Soho for one to four devices Physically connecting your SohoThis creates a connection between the Soho and the modem Cabling the Soho for more than four computers This creates a connection between the Soho and the modem Physically connecting your Soho How does a firewall work? Setting Up Your Soho NetworkNetwork addressing Configuring your public networkDouble-click the Network icon Configuring your public network Configuring the Soho public network for dynamic addressing On your computer Configuring the Soho public network for static addressingSelect the Obtain an IP address automatically option. Click Click Public Network On the SohoConfiguring Soho public network for PPPoE Click Automatically restore lost connections Release and renew the IP configurationConfiguring your private network Configure additional computers to the private network Select System Administration Changing the Soho system name and passwordSelect System Password Default factory settings Default factory settings Virtual Private Networking IPSec VPN is not installed Troubleshooting installation and network configurationWhere are the Soho settings stored? What do the on and Mode lights signify on the SOHO?How do I register my SOHO? How do I change to a Dhcp private IP address?How do I change to a static private IP address? How do I allow any incoming service?Click Services and then click Allowed Incoming Services How do I set up and disable Web blocking?How do I allow incoming IP protocols? VPN Management How do I set up VPN between two SOHOs?How do I set up my Soho for remote configuration? How do I reboot my SOHO?How do I reset the Soho to factory defaults? How do I install a Soho using a Macintosh? Set a password on my unit, but I forgot it. Can you help?How does the seat limitation on the Soho work? How do I get to the Soho Knowledge Base?Cant get a certain Soho feature to work with a DSL modem What is a Soho feature key?How do I register for Live Security? How can I see the MAC address of my SOHO?How does information travel on the internet? Configuring Services for a SohoIP addresses WatchGuard Soho services ServicesProtocol Port numberNetwork address translation Allowing incoming servicesSelect Allowed Incoming Services Adding a pre-configured incoming serviceClick Add a Service Adding an incoming TCP or UDP service Creating a custom incoming serviceClick Allowed Incoming Services. Click Add a Service Click Add Other TCP or UDP ServiceAdding the Any service Adding an incoming service with another type of protocolClick Add Other Service Click Add Any Service Removing an incoming serviceClick Allowed Incoming Services Blocking a TCP or UDP service Blocking outgoing servicesClick Remove a Service Click Block TCP or UDP Service Select Blocked Outgoing ServicesClick Blocked Outgoing Services Blocking an alternative protocolClick Remove Blocked Service Removing a blocked outgoing serviceWhy create a virtual private network? Configuring Virtual Private NetworkingOne WatchGuard Soho with VPN and an IPSec-compliant Device What you will needIP Address Table example Obtaining a VPN Feature Key About Feature KeysEnabling the VPN Feature Key Step-by-step instructions for configuring a Soho VPN tunnelSpecial considerations Why do I need a static public address? Frequently asked questionsHow do I get a static public IP address? How do I connect three or four offices together?How do I enable a VPN Tunnel? How do I obtain a VPN Feature Key?OK, ping is not working Frequently asked questions Socks for Soho Additional Soho FeaturesSoho Socks implementation Configuring your Socks application on the SohoDisabling Socks on the Soho Select Service OptionsSoho logging Setting a remote log hostViewing Soho log messages Click System InformationClick System Administration Rebooting a WatchGuard SohoSelect Remote Logging Rebooting a WatchGuard Soho How WebBlocker works WatchGuard Soho WebBlockerWeb site in WebBlocker database Web site not in WebBlocker databaseWatchGuard WebBlocker database unavailable Bypassing the Soho WebBlockerPurchasing and enabling Soho WebBlocker Configuring the Soho WebBlockerSelect Web Blocking WebBlocker categories Enter the full access passwordAlcohol/Tobacco Satanic/Cult Search Engines Click Check if the URL is on the CyberNOT List Searching for blocked sitesIndex Primary IP address 44 secondary IP address TCP UDP