WatchGuard Technologies WatchGuard SOHO and SOHO | tc manual Frequently asked questions

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Frequently asked questions

Frequently asked questions

Why do I need a static public address?

To create a VPN connection, one SOHO must be able to find its partner device. If the addresses were allowed to change, the SOHO could not find its remote computer.

How do I get a static public IP address?

Contact your ISP. Some systems, like many cable modem systems, use dynamically assigned addresses to simplify basic installations. Some providers may also use this feature to discourage users from creating Web servers. These providers usually offer a static IP address option.

How do I connect three or four offices together?

To connect more than two offices together, WatchGuard recommends designating one office the center of a “star” network configuration and upgrading it to a WatchGuard Firebox. You can then manage multiple tunnels to SOHOs or other IPSec compliant devices from the central Firebox.

How do I troubleshoot the connection?

If you can ping the remote SOHO and computers behind it, your VPN tunnel is up and running. Any remaining problems are probably caused by the MS Networking or the applications being used.

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Contents WatchGuard Soho User Guide Registration and identification information Copyright and patent informationWatchGuard Soho End-User License Agreement User Guide IiiPage User Guide WatchGuard Limited Hardware Warranty User Guide Vii Redeeming Soho upgrade certificates WelcomeUsing this guide Following conventions are used throughout this guidePage Table of Contents Additional Soho Features Installation Pre-installation checklistBefore you begin Performing manual installation Determine your current TCP/IP settingsMicrosoft Windows NT or Microsoft Windows 95 or 98 or MEMacintosh Other operating systems Unix, LinuxDisable your browser’s Http proxy Netscape 4.5 or Internet ExplorerPhysically connecting your Soho Cabling the Soho for one to four devicesThis creates a connection between the Soho and the modem Cabling the Soho for more than four computers This creates a connection between the Soho and the modem Physically connecting your Soho Setting Up Your Soho Network How does a firewall work?Configuring your public network Network addressingDouble-click the Network icon Configuring your public network Configuring the Soho public network for dynamic addressing Configuring the Soho public network for static addressing On your computerSelect the Obtain an IP address automatically option. Click On the Soho Click Public NetworkConfiguring Soho public network for PPPoE Release and renew the IP configuration Click Automatically restore lost connectionsConfiguring your private network Configure additional computers to the private network Changing the Soho system name and password Select System AdministrationSelect System Password Default factory settings Default factory settings Troubleshooting installation and network configuration Virtual Private Networking IPSec VPN is not installedWhat do the on and Mode lights signify on the SOHO? Where are the Soho settings stored?How do I register my SOHO? How do I change to a Dhcp private IP address?How do I allow any incoming service? How do I change to a static private IP address?How do I set up and disable Web blocking? Click Services and then click Allowed Incoming ServicesHow do I allow incoming IP protocols? How do I set up VPN between two SOHOs? VPN ManagementHow do I reboot my SOHO? How do I set up my Soho for remote configuration?How do I reset the Soho to factory defaults? Set a password on my unit, but I forgot it. Can you help? How do I install a Soho using a Macintosh?How does the seat limitation on the Soho work? How do I get to the Soho Knowledge Base?What is a Soho feature key? Cant get a certain Soho feature to work with a DSL modemHow do I register for Live Security? How can I see the MAC address of my SOHO?Configuring Services for a Soho How does information travel on the internet?IP addresses Services WatchGuard Soho servicesProtocol Port numberAllowing incoming services Network address translationAdding a pre-configured incoming service Select Allowed Incoming ServicesClick Add a Service Creating a custom incoming service Adding an incoming TCP or UDP serviceClick Allowed Incoming Services. Click Add a Service Click Add Other TCP or UDP ServiceAdding an incoming service with another type of protocol Adding the Any serviceClick Add Other Service Removing an incoming service Click Add Any ServiceClick Allowed Incoming Services Blocking outgoing services Blocking a TCP or UDP serviceClick Remove a Service Select Blocked Outgoing Services Click Block TCP or UDP ServiceClick Blocked Outgoing Services Blocking an alternative protocolRemoving a blocked outgoing service Click Remove Blocked ServiceConfiguring Virtual Private Networking Why create a virtual private network?What you will need One WatchGuard Soho with VPN and an IPSec-compliant DeviceIP Address Table example About Feature Keys Obtaining a VPN Feature KeyEnabling the VPN Feature Key Step-by-step instructions for configuring a Soho VPN tunnelSpecial considerations Frequently asked questions Why do I need a static public address?How do I get a static public IP address? How do I connect three or four offices together?How do I obtain a VPN Feature Key? How do I enable a VPN Tunnel?OK, ping is not working Frequently asked questions Additional Soho Features Socks for SohoConfiguring your Socks application on the Soho Soho Socks implementationSelect Service Options Disabling Socks on the SohoSetting a remote log host Soho loggingViewing Soho log messages Click System InformationRebooting a WatchGuard Soho Click System AdministrationSelect Remote Logging Rebooting a WatchGuard Soho WatchGuard Soho WebBlocker How WebBlocker worksWeb site not in WebBlocker database Web site in WebBlocker databaseWatchGuard WebBlocker database unavailable Bypassing the Soho WebBlockerConfiguring the Soho WebBlocker Purchasing and enabling Soho WebBlockerSelect Web Blocking Enter the full access password WebBlocker categoriesAlcohol/Tobacco Satanic/Cult Search Engines Searching for blocked sites Click Check if the URL is on the CyberNOT ListIndex Primary IP address 44 secondary IP address TCP UDP