Promise Technology FASTTRAK SX4300, SX8300 user manual Troubleshooting & Tips, Support

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FastTrak SX4300, SX8300 User Manual

Red Hat Linux 8.0, 9.0, EL 3.0, EL 4.0

Install Driver During New OS Installation . . . . . . . . . . . . . . . . .32 Install Driver in an Existing System . . . . . . . . . . . . . . . . . . . . . .33

SuSE Linux 9.1, 9.2, ES 9.0

Install Driver During New OS Installation: Single Processor . . .33

Install Driver During New OS Installation: Multi-Processor . . . .33 Install Driver in an Existing System . . . . . . . . . . . . . . . . . . . . . .34

Chapter 5: Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 About FastTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Other Logical Drive Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Stripe Block Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Gigabyte Boundary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Initialization (Fast Init) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Cache Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Logical Drive Expansion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 RAID Level Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Chapter 6: Troubleshooting & Tips . . . . . . . . . . . . . . . . . . . . . . . . . .51

Motherboard Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

System CMOS Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Drive-Related Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Operating System-Related Issues . . . . . . . . . . . . . . . . . . . . . . . . . .53

Performance Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Chapter 7: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Return Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

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Contents SX4300, SX8300 Important data protection information CopyrightTrademarks RecommendationsRadio Frequency Interference Statement May cause undesired operationPage Contents Troubleshooting & Tips SupportIntroduction About This ManualProduct Overview XOR AccelerationHot-Swapping WebPAM Management Software Page Installation SX4300SX8300 Installing the FastTrak Card Installing the Disk Drives RAID JbodLED Pins Create a Logical Drive Page Installation Page FastTrak Bios FastBuild UtilityMain Menu View Drive Assignments Create a Logical Drive One Logical Drive Two Logical Drives FastBuild Utility View Drive Assignments, Split Disk Drives Delete Logical Drive Controller Configuration Logical Drive Problems Halt On ErrorSystem Resources Page RAID 0 and Jbod Page Installing Software Drivers Install Driver During New OS Installation Install Driver in an Existing SystemWindows Server Confirm Installation Windows XPInstall Driver in an Existing System Windows Red Hat Linux 8.0, 9.0, EL 3.0, EL Install Driver During New OS Installation Single Processor Install Driver During New OS Installation Multi-ProcessorSuSE Linux 9.1, 9.2, ES Install Driver in an Existing System About FastTrak Adapter BiosConcepts Introduction to RAIDRAID 0 Stripe RAID 0 Stripe interleaves data across multiple drivesRAID 1 Mirror RAID 1 Mirrors identical data to two drivesRAID 5 Block Striping with Distributed Parity RAID 5 Stripes all drives with data and parity informationRAID 10 Mirror / Stripe About Dual Data Redundancy CH1 CH2 CH3 CH4RAID 50 Striping of Distributed Parity RAID 50 Striping of Distributed Parity logical drivesChoosing a RAID Level Jbod Single DriveAdvantages Disadvantages Implemented as a mirrored logical drive Other Logical Drive Features Stripe Block SizeGigabyte Boundary Initialization Fast InitHot Spare Drive Cache Settings Logical Drive ExpansionFrom Increase Redundancy Capacity RAID Level MigrationLevel Current Number Possible Number Drives Add LoseRanges of Disk Array Expansion Current LD Size Maximum LD Sector Size Expansion Size Page Troubleshooting & Tips Motherboard IssuesSystem Cmos Issues Drive-Related ErrorsOperating System-Related Issues Drive cannot be formed into an logical drivePerformance Tips Promise Windows driver does not appear in Device ManagerFrequently Asked Questions Pre-Installation Speed, Device Types, Capacity, CablingSupport Drive Issues How can I change the resources that the FastTrak uses?Other array configurations will not work for this purpose Installation Issues Capacity, Booting Post-InstallationTechnical Support Services Contact Technical SupportUnited States Europe, Africa, Middle East GermanyItaly Limited Warranty TaiwanChina Disclaimer of other warranties Return Product For Repair Your ResponsibilitiesOr retailer
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SX8300, FASTTRAK SX4300 specifications

Promise Technology has established itself as a leader in data storage solutions, particularly with its cutting-edge SX4300 and SX8300 series. These enterprise-grade solutions cater to businesses seeking high-performance, reliable, and scalable storage systems.

The Promise SX4300 and SX8300 are built around the M.2 NVMe interface, providing exceptional data transfer speeds and low latency, which are crucial for applications requiring rapid data access. Both models leverage PCIe Gen 3 technology, ensuring that they can handle the demands of modern workloads with ease, whether in cloud storage, media production, or enterprise databases.

One of the standout features of the SX4300 is its ability to support up to four NVMe M.2 SSDs. This configuration allows for impressive storage capacities ranging from 3.2TB to 12.8TB. It also includes advanced features like parity RAID for data redundancy, safeguarding against drive failures and ensuring data integrity. The SX4300 is particularly well-suited for users looking for a compact solution that does not compromise on performance.

In contrast, the SX8300 takes performance a step further with support for up to eight NVMe M.2 SSDs. This expansion allows for scalable storage solutions tailored to the evolving needs of growing enterprises. The SX8300 also implements advanced cooling technologies that prevent thermal throttling during intense operations, thus maintaining optimal performance across extended periods.

Both models support Promise Technology’s proprietary RAID management software which simplifies configuration and monitoring. Users can easily manage their storage environments, enhancing performance and monitoring the health of their drives in real time. Additionally, these devices are designed to be compatible with a wide range of operating systems, making them versatile solutions for various IT infrastructures.

Regarding connectivity, the SX4300 and SX8300 provide robust options, ensuring high availability for mission-critical applications. Their compact, rack-mounted design promotes effective space utilization in data centers, adhering to modern IT demands for efficiency.

In summary, Promise Technology's SX4300 and SX8300 series deliver exceptional performance, scalability, and reliability, making them ideal choices for enterprises looking to enhance their storage capabilities. With advanced RAID technology, immense storage capacity, and easy-to-use management software, these systems are positioned to meet the high demands of today’s data-intensive environments. Choosing between the SX4300 and SX8300 ultimately depends on the required capacity and scalability needs, but both models exemplify Promise Technology’s commitment to innovation in data storage solutions.