Promise Technology FASTTRAK SX4300, SX8300 user manual System Cmos Issues, Drive-Related Errors

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FastTrak SX4300, SX8300 User Manual

System locks up during boot up or when Windows starts

There may be a possible IRQ conflict with an ISA card. Identify what IRQs are used by ISA cards, enter the Motherboard PCI Setup, and reserve the IRQ for use with ISA. PCI slots cannot share IRQs with ISA cards.

Miscellaneous problems such as:

FastTrak BIOS does not appear during boot

FastTrak driver does not load

Slow data transfer rates

Move the FastTrak card to a different PCI slot.

Intermittent data problems

Overclocking the PCI bus may cause the system to hang or data corruption. If you experience either of these problems and you are overclocking the PCI bus, set the PCI bus back to its normal setting to see if this is causing the errors.

System CMOS Issues

Set Motherboard CMOS Boot sequence to boot to the FastTrak card

On some Motherboard BIOS, it is necessary to set the Boot sequence to SCSI, A:, C: since the Promise card is identified as a SCSI card.

Motherboard CMOS displays C: or D: drive failure during startup

See the Drive-Related Errors section.

Using an Onboard IDE Card with FastTrak card

If an onboard IDE controller is installed with hard disks, enable support in the Motherboard Standard CMOS Setup for the drives. Note that the onboard IDE hard drives will then be the bootable hard disk unless the system BIOS has a boot sequence setting with the option to specify booting to a different device.

Drive-Related Errors

Critical Logical Drive Status Error reported during boot

If a critical status error message appears on the FastTrak BIOS startup screen for a mirrored logical drive (see below), there is a drive in the logical drive that has failed or is not responding. The FastTrak controller will identify the failed disk drive by channel number. The logical drive has lost its fault tolerance, but will still perform normal drive reads and writes.

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Contents SX4300, SX8300 Important data protection information CopyrightTrademarks RecommendationsRadio Frequency Interference Statement May cause undesired operationPage Contents Troubleshooting & Tips SupportIntroduction About This ManualXOR Acceleration Product OverviewHot-Swapping WebPAM Management Software Page SX4300 InstallationSX8300 Installing the FastTrak Card Installing the Disk Drives RAID JbodLED Pins Create a Logical Drive Page Installation Page FastTrak Bios FastBuild UtilityMain Menu View Drive Assignments Create a Logical Drive One Logical Drive Two Logical Drives FastBuild Utility View Drive Assignments, Split Disk Drives Delete Logical Drive Controller Configuration Halt On Error Logical Drive ProblemsSystem Resources Page RAID 0 and Jbod Page Installing Software Drivers Install Driver in an Existing System Install Driver During New OS InstallationWindows Server Confirm Installation Windows XPInstall Driver in an Existing System Windows Red Hat Linux 8.0, 9.0, EL 3.0, EL Install Driver During New OS Installation Multi-Processor Install Driver During New OS Installation Single ProcessorSuSE Linux 9.1, 9.2, ES Install Driver in an Existing System About FastTrak Adapter BiosConcepts Introduction to RAIDRAID 0 Stripe RAID 0 Stripe interleaves data across multiple drivesRAID 1 Mirror RAID 1 Mirrors identical data to two drivesRAID 5 Block Striping with Distributed Parity RAID 5 Stripes all drives with data and parity informationRAID 10 Mirror / Stripe About Dual Data Redundancy CH1 CH2 CH3 CH4RAID 50 Striping of Distributed Parity RAID 50 Striping of Distributed Parity logical drivesJbod Single Drive Choosing a RAID LevelAdvantages Disadvantages Implemented as a mirrored logical drive Other Logical Drive Features Stripe Block SizeInitialization Fast Init Gigabyte BoundaryHot Spare Drive Cache Settings Logical Drive ExpansionFrom Increase Redundancy Capacity RAID Level MigrationLevel Current Number Possible Number Drives Add LoseRanges of Disk Array Expansion Current LD Size Maximum LD Sector Size Expansion Size Page Troubleshooting & Tips Motherboard IssuesSystem Cmos Issues Drive-Related ErrorsOperating System-Related Issues Drive cannot be formed into an logical drivePerformance Tips Promise Windows driver does not appear in Device ManagerPre-Installation Speed, Device Types, Capacity, Cabling Frequently Asked QuestionsSupport Drive Issues How can I change the resources that the FastTrak uses?Other array configurations will not work for this purpose Installation Issues Capacity, Booting Post-InstallationContact Technical Support Technical Support ServicesUnited States Germany Europe, Africa, Middle EastItaly Taiwan Limited WarrantyChina Disclaimer of other warranties Return Product For Repair Your ResponsibilitiesOr retailer
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