Chapter 7: Support
failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages. Promise is not an insurer. If you desire insurance against such damage, you must obtain insurance from another party.
Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products, so the above limitation may not apply to you.
This warranty gives specific legal rights, and you may also have other rights that vary from state to state. This limited warranty is governed by the State of California.
Your Responsibilities
You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. Promise is not liable for any damage to equipment or data loss resulting from the use of any product.
Return Product For Repair
If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information:
•Product model and serial number (required)
•Return shipping address
•Daytime phone number
•Description of the problem
•Copy of the original purchase invoice
The technician will assist you in determining whether the product requires repair. If the product needs repair, the Technical Support Department will issue an RMA
(Return Merchandise Authorization) number.
Important
Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label. The RMA number is essential for tracking your product and providing the proper service.
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