Promise Technology SX8300, FASTTRAK SX4300 user manual Limited Warranty, Taiwan, China

Page 67

 

 

Chapter 7: Support

 

 

 

 

 

 

Taiwan

 

 

 

 

 

 

 

E-mail Support

support@promise.com.tw

 

 

 

 

 

 

Fax Technical Support

+886 3 578 2390

 

 

 

Attention: Technical Support

 

 

 

 

 

 

Phone Technical Support

+886 3 578 2395 (ext. 8870)

 

 

 

9:00am-5:30pm M-F Taiwan Time

 

 

 

 

 

 

If you wish to write us for

Promise Technology, Inc.

 

 

support:

Attn: Technical Support

 

 

 

2F, No. 30, Industry E. Rd. IX

 

 

 

Science-based Industrial Park

 

 

 

Hsinchu, Taiwan, R.O.C.

 

 

 

 

 

 

China

 

 

 

 

 

 

 

E-mail Support

support-china@promise.com

 

 

 

 

 

 

Fax Technical Support

+86-10-8857-8015

 

 

 

Attention: Technical Support

 

 

 

 

 

 

Phone Technical Support

+86-10-8857-8085/8095

 

 

 

9:00am-6:00pm M-F China Time

 

 

 

 

 

 

If you wish to write us for

Promise Technology China

 

 

support:

Attn: Technical Support

 

 

 

Room 1205, Tower 3

 

 

 

Webok Time Center, No.17

 

 

 

South Zhong Guan Cun Street

 

 

 

Hai Dian District, Beijing 100081, China

 

 

 

 

 

Limited Warranty

Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user:

a)the product will conform to Promise’s specifications;

b)the product will be free from defects in material and workmanship under normal use and service.

This warranty:

a)applies only to products which are new and in cartons on the date of purchase;

b)is not transferable;

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Contents SX4300, SX8300 Recommendations CopyrightTrademarks Important data protection informationMay cause undesired operation Radio Frequency Interference StatementPage Contents Support Troubleshooting & TipsAbout This Manual IntroductionXOR Acceleration Product OverviewHot-Swapping WebPAM Management Software Page SX4300 InstallationSX8300 Installing the FastTrak Card RAID Jbod Installing the Disk DrivesLED Pins Create a Logical Drive Page Installation Page FastBuild Utility FastTrak BiosMain Menu View Drive Assignments Create a Logical Drive One Logical Drive Two Logical Drives FastBuild Utility View Drive Assignments, Split Disk Drives Delete Logical Drive Controller Configuration Halt On Error Logical Drive ProblemsSystem Resources Page RAID 0 and Jbod Page Installing Software Drivers Install Driver in an Existing System Install Driver During New OS InstallationWindows Server Windows XP Confirm InstallationInstall Driver in an Existing System Windows Red Hat Linux 8.0, 9.0, EL 3.0, EL Install Driver During New OS Installation Multi-Processor Install Driver During New OS Installation Single ProcessorSuSE Linux 9.1, 9.2, ES Install Driver in an Existing System Introduction to RAID Adapter BiosConcepts About FastTrakRAID 0 Stripe interleaves data across multiple drives RAID 0 StripeRAID 1 Mirrors identical data to two drives RAID 1 MirrorRAID 5 Stripes all drives with data and parity information RAID 5 Block Striping with Distributed ParityRAID 10 Mirror / Stripe CH1 CH2 CH3 CH4 About Dual Data RedundancyRAID 50 Striping of Distributed Parity logical drives RAID 50 Striping of Distributed ParityJbod Single Drive Choosing a RAID LevelAdvantages Disadvantages Implemented as a mirrored logical drive Stripe Block Size Other Logical Drive FeaturesInitialization Fast Init Gigabyte BoundaryHot Spare Drive Logical Drive Expansion Cache SettingsAdd Lose RAID Level MigrationLevel Current Number Possible Number Drives From Increase Redundancy CapacityRanges of Disk Array Expansion Current LD Size Maximum LD Sector Size Expansion Size Page Motherboard Issues Troubleshooting & TipsDrive-Related Errors System Cmos IssuesDrive cannot be formed into an logical drive Operating System-Related IssuesPromise Windows driver does not appear in Device Manager Performance TipsPre-Installation Speed, Device Types, Capacity, Cabling Frequently Asked QuestionsSupport How can I change the resources that the FastTrak uses? Drive IssuesOther array configurations will not work for this purpose Post-Installation Installation Issues Capacity, BootingContact Technical Support Technical Support ServicesUnited States Germany Europe, Africa, Middle EastItaly Taiwan Limited WarrantyChina Disclaimer of other warranties Your Responsibilities Return Product For RepairOr retailer
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SX8300, FASTTRAK SX4300 specifications

Promise Technology has established itself as a leader in data storage solutions, particularly with its cutting-edge SX4300 and SX8300 series. These enterprise-grade solutions cater to businesses seeking high-performance, reliable, and scalable storage systems.

The Promise SX4300 and SX8300 are built around the M.2 NVMe interface, providing exceptional data transfer speeds and low latency, which are crucial for applications requiring rapid data access. Both models leverage PCIe Gen 3 technology, ensuring that they can handle the demands of modern workloads with ease, whether in cloud storage, media production, or enterprise databases.

One of the standout features of the SX4300 is its ability to support up to four NVMe M.2 SSDs. This configuration allows for impressive storage capacities ranging from 3.2TB to 12.8TB. It also includes advanced features like parity RAID for data redundancy, safeguarding against drive failures and ensuring data integrity. The SX4300 is particularly well-suited for users looking for a compact solution that does not compromise on performance.

In contrast, the SX8300 takes performance a step further with support for up to eight NVMe M.2 SSDs. This expansion allows for scalable storage solutions tailored to the evolving needs of growing enterprises. The SX8300 also implements advanced cooling technologies that prevent thermal throttling during intense operations, thus maintaining optimal performance across extended periods.

Both models support Promise Technology’s proprietary RAID management software which simplifies configuration and monitoring. Users can easily manage their storage environments, enhancing performance and monitoring the health of their drives in real time. Additionally, these devices are designed to be compatible with a wide range of operating systems, making them versatile solutions for various IT infrastructures.

Regarding connectivity, the SX4300 and SX8300 provide robust options, ensuring high availability for mission-critical applications. Their compact, rack-mounted design promotes effective space utilization in data centers, adhering to modern IT demands for efficiency.

In summary, Promise Technology's SX4300 and SX8300 series deliver exceptional performance, scalability, and reliability, making them ideal choices for enterprises looking to enhance their storage capabilities. With advanced RAID technology, immense storage capacity, and easy-to-use management software, these systems are positioned to meet the high demands of today’s data-intensive environments. Choosing between the SX4300 and SX8300 ultimately depends on the required capacity and scalability needs, but both models exemplify Promise Technology’s commitment to innovation in data storage solutions.