Promise Technology SX8300 Contact Technical Support, Technical Support Services, United States

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Chapter 7: Support

Contact Technical Support

Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.

If you decide to contact us, please have the following information available:

Product model and serial number

BIOS and driver version numbers

A description of the problem / situation

System configuration information, including: motherboard and CPU type, hard drive model(s), SATA/ATA/ATAPI drives & devices, and other controllers.

Technical Support Services

Promise Online™ Web Site

http://www.promise.com

 

(technical documents, drivers, utilities, etc.)

 

 

United States

E-mail Support

support@promise.com

 

 

Fax Technical Support

(408) 228-1097

 

Attention: Technical Support

 

 

Phone Technical Support

(408) 228-1400 option 4

 

8:00am-5:00pm M-F Pacific Time

 

 

If you wish to write us for

Promise Technology, Inc.

support:

Attn: Technical Support

 

580 Cottonwood Drive

 

Milpitas, CA 95035, USA

 

 

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Contents SX4300, SX8300 Trademarks CopyrightImportant data protection information RecommendationsMay cause undesired operation Radio Frequency Interference StatementPage Contents Support Troubleshooting & TipsAbout This Manual IntroductionHot-Swapping Product OverviewXOR Acceleration WebPAM Management Software Page SX8300 InstallationSX4300 Installing the FastTrak Card RAID Jbod Installing the Disk DrivesLED Pins Create a Logical Drive Page Installation Page FastBuild Utility FastTrak BiosMain Menu View Drive Assignments Create a Logical Drive One Logical Drive Two Logical Drives FastBuild Utility View Drive Assignments, Split Disk Drives Delete Logical Drive Controller Configuration System Resources Logical Drive ProblemsHalt On Error Page RAID 0 and Jbod Page Installing Software Drivers Windows Server Install Driver During New OS InstallationInstall Driver in an Existing System Windows XP Confirm InstallationInstall Driver in an Existing System Windows Red Hat Linux 8.0, 9.0, EL 3.0, EL SuSE Linux 9.1, 9.2, ES Install Driver During New OS Installation Single ProcessorInstall Driver During New OS Installation Multi-Processor Install Driver in an Existing System Concepts Adapter BiosAbout FastTrak Introduction to RAIDRAID 0 Stripe interleaves data across multiple drives RAID 0 StripeRAID 1 Mirrors identical data to two drives RAID 1 MirrorRAID 5 Stripes all drives with data and parity information RAID 5 Block Striping with Distributed ParityRAID 10 Mirror / Stripe CH1 CH2 CH3 CH4 About Dual Data RedundancyRAID 50 Striping of Distributed Parity logical drives RAID 50 Striping of Distributed ParityAdvantages Disadvantages Choosing a RAID LevelJbod Single Drive Implemented as a mirrored logical drive Stripe Block Size Other Logical Drive FeaturesHot Spare Drive Gigabyte BoundaryInitialization Fast Init Logical Drive Expansion Cache SettingsLevel Current Number Possible Number Drives RAID Level MigrationFrom Increase Redundancy Capacity Add LoseRanges of Disk Array Expansion Current LD Size Maximum LD Sector Size Expansion Size Page Motherboard Issues Troubleshooting & TipsDrive-Related Errors System Cmos IssuesDrive cannot be formed into an logical drive Operating System-Related IssuesPromise Windows driver does not appear in Device Manager Performance TipsSupport Frequently Asked QuestionsPre-Installation Speed, Device Types, Capacity, Cabling How can I change the resources that the FastTrak uses? Drive IssuesOther array configurations will not work for this purpose Post-Installation Installation Issues Capacity, BootingUnited States Technical Support ServicesContact Technical Support Italy Europe, Africa, Middle EastGermany China Limited WarrantyTaiwan Disclaimer of other warranties Your Responsibilities Return Product For RepairOr retailer
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SX8300, FASTTRAK SX4300 specifications

Promise Technology has established itself as a leader in data storage solutions, particularly with its cutting-edge SX4300 and SX8300 series. These enterprise-grade solutions cater to businesses seeking high-performance, reliable, and scalable storage systems.

The Promise SX4300 and SX8300 are built around the M.2 NVMe interface, providing exceptional data transfer speeds and low latency, which are crucial for applications requiring rapid data access. Both models leverage PCIe Gen 3 technology, ensuring that they can handle the demands of modern workloads with ease, whether in cloud storage, media production, or enterprise databases.

One of the standout features of the SX4300 is its ability to support up to four NVMe M.2 SSDs. This configuration allows for impressive storage capacities ranging from 3.2TB to 12.8TB. It also includes advanced features like parity RAID for data redundancy, safeguarding against drive failures and ensuring data integrity. The SX4300 is particularly well-suited for users looking for a compact solution that does not compromise on performance.

In contrast, the SX8300 takes performance a step further with support for up to eight NVMe M.2 SSDs. This expansion allows for scalable storage solutions tailored to the evolving needs of growing enterprises. The SX8300 also implements advanced cooling technologies that prevent thermal throttling during intense operations, thus maintaining optimal performance across extended periods.

Both models support Promise Technology’s proprietary RAID management software which simplifies configuration and monitoring. Users can easily manage their storage environments, enhancing performance and monitoring the health of their drives in real time. Additionally, these devices are designed to be compatible with a wide range of operating systems, making them versatile solutions for various IT infrastructures.

Regarding connectivity, the SX4300 and SX8300 provide robust options, ensuring high availability for mission-critical applications. Their compact, rack-mounted design promotes effective space utilization in data centers, adhering to modern IT demands for efficiency.

In summary, Promise Technology's SX4300 and SX8300 series deliver exceptional performance, scalability, and reliability, making them ideal choices for enterprises looking to enhance their storage capabilities. With advanced RAID technology, immense storage capacity, and easy-to-use management software, these systems are positioned to meet the high demands of today’s data-intensive environments. Choosing between the SX4300 and SX8300 ultimately depends on the required capacity and scalability needs, but both models exemplify Promise Technology’s commitment to innovation in data storage solutions.