Promise Technology J310S, J610S manual Support, Frequently Asked Questions

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Chapter 4: Support

•Frequently Asked Questions (below)

•Contacting Technical Support (page 44)

•Limited Warranty (page 47)

•Returning product for repair (page 48)

Frequently Asked Questions

What kind of disk drives can I use with J610s and J310s?

The J610s and J310s support 3.5-inch Serial Attached SCSI (SAS) disk drives and SATA II disk drives. If you use SATA disk drives, on a VTrak with two I/O modules, you must also install an AAMUX adapter for each SATA drive.

How can I tell when the J610s or J310s unit has fully booted?

When the J610s or J310s unit is fully booted up, the Power and FRU LEDs will light up green. The heartbeat LED blinks green once every 3 seconds if one I/O module is installed, or twice every 3 seconds if two I/O modules are installed.

How can I tell my CLI connection is to the primary default I/O module?

After you establish the CLI connection, type Enclosure and press Enter. Look at the top of the display for an item called I/O Module Role. If the Role is Primary, you are connected to the default primary I/O module. If the Role is Secondary, you are connected to the default secondary.

What happens if a disk drive fails?

Depending on the nature of the failure, the failed drive the drive might not appear in the CLI, or the failed drive might appear with an error, when you run the enclosure command (see page 34) or the link command (see page 37).

Can I hot-swap a failed drive with a new one?

Yes. Disk drives are hot-swappable on the J610s and J310s units.

Can the J610s and J310s run using just one power supply?

Yes, it is possible to run J610s and J310s unit on a single power supply. J610s and J310s units ship with two power supplies. The J610s or J310s unit will continue running if one of the power supply fails. But deliberately leaving one power supply off negates this advantage.

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Contents Vtrak Recommendations CopyrightTrademarks Important data protection informationContents Support About This Manual IntroductionVTrak J610s front view with bezel removed OverviewVTrak J610s rear view Architectural Description Feature Benefit Features and BenefitsSpecifications CE Statement MIC Statement Warranty and SupportFCC Statement VTrak J610s, J310s Product Manual Unpacking the VTrak InstallationVTrak J610s rear view VTrak J610s mounted in a rack with the supplied rails Mounting VTrak J610s in a RackRack mount assembly diagram VTrak J310s mounted in a rack with the supplied rails Mounting VTrak J310s in a RackSliding flange installation Mounting rail installation Aamux Installing Disk DrivesDrive carrier with SAS disk drive Drive carrier with Sata disk drive and Aamux VTrak J610s drive slot numbering Drive NumberingVTrak J610s has one or two I/O modules Setting Up Data Cable Connections115200 Basic DAS Connection Cascading DAS Connection Redundant DAS Connection Connector Setting Up Serial Cable ConnectionsVTrak J310s front panel LED display. The J610s is similar Connecting the PowerVTrak J610s/J310s disk carrier LEDs Setting Up the CLI ConnectionVTrak J610s, J310s Product Manual Management Front Status IndicatorsState LEDs Dark Steady Flashing Amber Red Green Drive Status IndicatorsLEDs State Module Status IndicatorsLEDs VTrak J610s power supply and fan LEDs Cable Command CLI Command SetInformation Enclosure CommandOperational 15340 rpm Settings Link Command Help CommandCN2 Route Command Uptime Command ? Command Vpdr CommandVTrak J610s, J310s Product Manual Support Frequently Asked QuestionsContacting Technical Support Technical Support ServicesItaly United StatesNetherlands GermanyChina TaiwanDisclaimer of other warranties Limited WarrantyYour Responsibilities Returning Product For RepairOr retailer VTrak J610s, J310s Product Manual Appendix a Second I/O Module VTrak J610s, J310s Product Manual Index SymbolsCable 9, 22, 23 Index VTrak J610s, J310s Product Manual
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J610S, J310S specifications

Promise Technology is renowned for its innovative storage solutions, and the J310S and J610S series exemplify this commitment with features tailored for both personal and professional uses. These products stand out in today's data-driven environment, offering efficient and reliable storage management.

The Promise J310S is engineered to provide exceptional performance, making it suitable for creative professionals who deal with large media files. It supports various RAID levels, including 0, 1, and 5, enhancing data integrity and availability. With a sleek, compact design, the J310S is easily integrated into any workspace while ensuring optimal heat dissipation. One of its key features is the high-speed connectivity options, incorporating USB 3.0 and eSATA ports, which enable fast data transfers and expanded compatibility with various devices.

On the other hand, the J610S takes capabilities a notch higher, designed for businesses that require an advanced storage solution. This model supports a larger number of drives, allowing for more extensive data capacity and redundancy. The J610S emphasizes scalability, making it suitable for environments where data storage needs may grow over time. It also boasts an intuitive management interface, enabling IT admins to effortlessly monitor and configure storage settings.

Both models employ cutting-edge technologies to ensure reliability and performance. The integration of advanced thermal management technology prevents overheating, thereby extending the lifespan of the devices. Furthermore, both the J310S and J610S come equipped with powerful backup and recovery solutions, safeguarding critical data against potential loss.

Security is also a significant focus for Promise Technology, with both series featuring robust encryption capabilities to protect sensitive information. They support features like disk mirroring and hot-swappable drives, ensuring seamless operations even during maintenance.

In conclusion, the Promise Technology J310S and J610S provide exceptional solutions tailored for various storage needs. These models, marked by their reliability, scalability, and advanced technologies, are excellent choices for both professionals and organizations aiming to enhance their data storage capabilities. With a clear emphasis on performance and user-friendly management, Promise Technology continues to set benchmarks in the storage sector.
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