Promise Technology J310S, J610S manual Or retailer

Chapter 4: Support

The technician will assist you in determining whether the product requires repair. If the product needs repair, the Technical Support Department will issue an RMA

(Return Merchandise Authorization) number.

Important

Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label. The RMA number is essential for tracking your product and providing the proper service.

Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to:

USA and Canada:	Promise Technology, Inc.
	Customer Service Dept.
	Attn.: RMA # ______
	47654 Kato Road
	Fremont, CA 94538
Other Countries:	Return the product to your dealer
	or retailer.
	Contact them for instructions
	before shipping the product.

You must follow the packaging guidelines for returning products:

•Use the original shipping carton and packaging

•Include a summary of the product’s problem(s)

•Write an attention line on the box with the RMA number

•Include a copy of proof of purchase

You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty.

When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit. In the event of a replacement, the replacement unit will be under warranty for the remainder of the original warranty term from purchase date, or 30 days, whichever is longer.

Promise will pay for standard return shipping charges only. You will be required to pay for any additional shipping options (such as express shipping).

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