Maxtor 91366U4, 91024U3, 90683U2, 92049U6 Service and Support, Service Policy, No Quibble Service

Page 63

SECTION 8

Service and Support

Service Policy

Repairs to any DiamondMax™ Plus 6800 drive should be made only at an authorized Maxtor repair facility. Any unauthorized repairs or adjustments to the drive void the warranty.

To consistently provide our customers with the best possible products and services, Maxtor developed the Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality, delivery, service and support.

No Quibble® Service

Another TCS feature is Maxtor’s No Quibble® Service policy. By minimizing paperwork and processing, No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns. Here’s how it works:

1.Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number and provides a credit card number,

2.Maxtor ships a replacement drive within 2 business days, and

3.Customer returns the original drive and credit card draft is destroyed.

Support

Technical Assistance

Highly-trained technicians are available 6 a.m. to 6 p.m. (Mountain Standard Time) Monday through Friday to provide detailed technical support.

U.S. and Canada

Language support: English, Spanish

Voice

800-2MAXTOR, press 1 (800-262-9867)

E-mail

Technical_Assistance@maxtor.com

Fax

303-678-2260

Outside U.S. and Canada

303-678-2015

Europe

Language support: English, French, German

Voice

+ 353 1 286 62 22

E-mail

Eurotech_Assistance@maxtor.com

Fax

+ 353 1 286 45 77

Asia/Pacific

 

Voice

Contact your local Maxtor Sales Office for assistance

E-mail

Apactech_Assistance@maxtor.com

 

Language support: English

MaxInfo Service

Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A’s from our 24-hour automated voice system.

U.S. and Canada

800-2MAXTOR (800-262-9867)

 

Press 1, wait for announcement, listen for option

Outside U.S. and Canada

303-678-2015, listen for option

8 – 1

Page 62 Page 64
Image 63
Page 62 Page 64
Contents HA RD Drive Produc T MA Nual DiamondMax Plus REV EC no Section Description Date U T I O N Before You BeginContents Handling and Installation Product SpecificationsHost Software Interface AT Interface DescriptionInterface Commands Service and SupportGlossary Figures Abbreviations IntroductionMaxtor Corporation Manual OrganizationNumbering Signal ConventionsConventions Key WordsProduct Description DiamondMax Plus 6800 Key FeaturesFunctional / Interface Product FeaturesSoftware ECC Correction On-the-Fly Hardware Error Correction Code ECCLogical Block Addressing Defect Management Zone DMZAutomatic Write Reallocation AWR Read-Ahead ModeCache Management Buffer SegmentationMajor HDA Components Dual Drive Support Subsystem ConfigurationJumper Location/Configuration Cylinder LimitationModels and Capacities Product SpecificationsDrive Configuration Performance SpecificationsParameter Standard Metric Physical DimensionsEnvironmental Limits Power RequirementsPower Mode Definitions EPA Energy Star ComplianceShock and Vibration Reliability SpecificationsSafety Regulatory Compliance Radiated Electromagnetic Field Emissions EMC ComplianceCanadian Emissions Statement Important Notice Handling and InstallationHard Drive Handling Precautions Pre-formatted DriveMulti-pack Shipping Container Unpacking and InspectionPhysical Installation Recommended Mounting ConfigurationRepacking Drive Identification Information Handling PrecautionsTools for Installation System RequirementsHard Drive Identification General RequirementsMounting Drive in System Systems Using Cable SelectInstalling 5.25-inch Mounting Brackets and Rails Installing in a Device BayAttaching System Cables Attaching Interface and Power CablesSystem Setup Setting the Bios CmosBios Cmos Parameters Hard Drive Preparation System Hangs During Boot PIN Interface ConnectorAT Interface Description Pin Description SummaryPin Description Table PIN Name Signal Name Signal DescriptionPIO Timing Timing Parameters ModeDMA Timing Ultra DMA Timing Mode MIN MAXSustained Ultra DMA Data In Burst Device Terminating an Ultra DMA Data In Burst Initiating an Ultra DMA Data Out Burst Device Pausing an Ultra DMA Data Out Burst Device Terminating an Ultra DMA Data Out Burst Task File Registers Error RegisterFeatures Register Host Software InterfaceDevice/Head Register Sector Count RegisterSector Number Register Cylinder Number RegistersCommand Register Command Name Command Code Parameters Used Timer Value TIME-OUT PeriodSummary Digital Input Register Control Diagnostic RegistersAlternate Status Register Device Control RegisterReset and Interrupt Handling Reset HandlingInterrupt Handling Set Feature Commands Interface CommandsRead Commands Read SectorsRead Verify Sectors Read Multiple Read DMAWrite Verify Sectors Write CommandsSet Multiple Mode Write SectorsWrite DMA Write MultipleSet Feature Commands Set Features ModeValue Description Power Mode Commands Sleep Mode Initialization Commands Word Content DescriptionIdentify Drive 15-8 = PIO data transfer mode = Write Cache enabled Initialize Drive Parameters Format Track Seek, Format and Diagnostic CommandsExecute Drive Diagnostic Error Code DescriptionExecute S.M.A.R.T A.R.T. Command SetSupport Service and SupportService Policy No Quibble ServiceMaxFax Service Customer ServiceInternet Glossary Access TimeCylinder Zero Gigabyte GB Logical Block Addressing Read Gate Signal THIN-FILM Media

91024U3, 92049U6, 90683U2, 91707U5, 92732U8 specifications

The Maxtor series of hard drives, specifically the models 91366U4, 92732U8, 91707U5, 90683U2, and 92049U6, exemplify the evolution of storage technology during the late 1990s and early 2000s, pivotal in shaping contemporary data storage solutions. These hard drives are recognized for their reliability, performance, and impressive capacities for their time.

The Maxtor 91366U4 features a storage capacity of 13.6 GB, delivering a spindle speed of 5,400 RPM. Its UATA interface allows for a fast data transfer rate, which was notable in its category. The model incorporates Advanced Power Management, contributing to lower power consumption and reduced heat generation, making it an appealing choice for system builders looking to enhance system longevity.

Moving on to the Maxtor 92732U8, this model increased capacity to 27.3 GB, aligning with the growing demand for more storage from users and businesses alike. This drive maintained a 5,400 RPM spindle speed while improving the access times, which aided in speeding up file retrieval processes. Noteworthy is its Plug and Play capability, which simplified installation and compatibility across various systems.

The Maxtor 91707U5 brought forward advancements in data integrity with the inclusion of features such as error correction codes. With a storage size of 17.3 GB and similar operational speeds, this model catered to users seeking reliable data management. Its robust build aimed to protect against accidents and environmental factors, ensuring data was safe while providing consistent performance.

The Maxtor 90683U2, with its 68.3 GB capacity, is particularly recognized for its reliability in desktop applications. The drive integrates a combination of Unidirectional Technology, driving advancements in read/write capabilities, and extensive shock protection, making it an ideal candidate for users with intensive data processing requirements.

Lastly, the Maxtor 92049U6 is known for its balanced blend of performance and functionality. Holding a capacity of 49.1 GB and retaining the sophisticated features of its predecessors, this model enabled faster data access and storage capabilities that met the needs of both home and professional users.

Together, these Maxtor hard drives embody the technological strides in the evolution of data storage—offering capacities and performances that set a standard in the industry and laid the groundwork for future storage solutions. The combination of innovative technologies and practical features made these drives highly sought after during their respective periods, and their legacy continues to influence modern data storage products.
Top Page Image Contents