Intermec manual Troubleshooting the Firmware Upgrade, To troubleshoot a locked up SF51

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Chapter 2 — Configuring and Managing the SF51

6Click Browse to browse to the location of the firmware (.ldr) file.

7Select the firmware file and click Open.

8From the COM Port drop-down list box, select the COM port that the SF51 is using for Bluetooth communications.

9Click Next. The upgrade utility gets the Bluetooth address and current version of firmware on your SF51.

10Click Upgrade. The status bar appears and the upgrade utility upgrades your SF51 with the latest firmware.

Note: Do not place the SF51 in the 1-bay or 4-bay charger during the firmware upgrade, because the SF51 may lock up.

11The upgrade utility notifies you when the upgrade is complete.

Troubleshooting the Firmware Upgrade

If the SF51 locks up during the upgrade procedure and does not respond when you press the Scan button or place it in a charger, you may still be able to connect to it from your PC and upgrade the firmware.

To troubleshoot a locked up SF51

1Make sure that the SF51 is not seated in the 1-bay or 4-bay charger.

2From your PC, use the Bluetooth application to search for Bluetooth devices.

3If your SF51 appears in the list, connect to it from the Bluetooth application.

If your SF51 does not appear in the list, contact Intermec Support Services at 1-800-755-5505.

4When the Bluetooth PIN Code Request box appears, enter the following case-sensitive PIN in the Bluetooth PIN Code field, and click OK:

zxcvasdfqwer

20	SF51 Cordless Scanner User’s Guide

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Contents Users Guide Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A Document Change Record Version Date Description of ChangeSF51 Cordless Scanner User’s Manual Contents Troubleshooting and Maintaining MSI Index Safety Summary Before You BeginSafety Icons Web Support Telephone Support Global Services and SupportWarranty Information Telephone Support Who Should Read This Document?Related Documents Using the SF51 Introducing the SF51 Cordless Scanner How to Turn On the SF51 Using the BatteryTo turn on the SF51 To turn off the SF51Charging the Battery Checking the Battery StatusTo charge the battery Understanding the LightsStatus Light Description Light State What It MeansIntermec Ready-to-Work Indicator Description Understanding the BeepsSF51 Beeps Description Beep Sequence What It MeansTo turn off vibrate alert Using Vibrate AlertTo turn on vibrate alert Scanning Bar Codes To scan a bar code labelTo collect data using an Intermec computer Collecting Data With Your SF51To collect data using a host PC Configuring and Managing the SF51 To configure the SF51 online with EasySet How to Configure the SF51 ParametersConfiguring With EasySet Configuring From Your Intermec Computer To configure the SF51 offline with EasySetTo restore default settings Restoring Default SettingsTo configure the SF51 from your Intermec computer To configure a Bluetooth PIN for your SF51 Configuring Bluetooth CommunicationsConfiguring Security To configure your SF51 for limited discoverability Connecting the SF51 to a Host DeviceConfiguring the Discoverable State of the SF51 To connect to an Intermec computer Double-clickcompose BT addressTo connect to a host PC with the USB Bluetooth adapter To disconnect from a host PCTo upgrade the SF51 Upgrading Your SF51Troubleshooting the Firmware Upgrade To troubleshoot a locked up SF51Configuring and Managing the SF51 Configuring and Managing the SF51 Troubleshooting Maintaining SF51 Troubleshooting the SF51 Getting Information About Your SF51Possible Solution Problems and Possible SolutionsProblem Problems and Possible Solution You try to scan a bar code, and nothing happens Resetting the SF51 To reset the SF51Locating the SF51 To page the SF51Cleaning the SF51 To clean the scanner windowTroubleshooting and Maintaining the SF51 Configuration Command Reference Using Configuration Commands Data Transmission Settings Configuration Commands By FunctionReset All Parameters Symbology Settings Symbology Default Value SeeData Decoding Security Command Default Value See Operating SettingsTrigger Activation Command Default Value See SF51 Configuration Commands Administrator Reset Factory DefaultsConfiguration Modes and Utilities Beep DurationBeep Volume Bluetooth Connect/DisconnectBluetooth Device Name Bluetooth DeviceBluetooth Discoverable Bluetooth PINBluetooth Profile Bluetooth SecurityCodabar Codablock aCodablock F CodeConfiguration Modes and Utilities Code 93/93iCode 128 / EAN IsbtDisable All Symbologies Error BeepConsecutive Same Read Data Validation Good Read Beep DurationGood Read Beep Timing Good Read LED DurationInterleaved 2 Matrix 2Preamble PlesseyPostamble Setup Beep RSSRSS Expanded RSS LimitedSymbology Identifier Timeout Between Different Consecutive CodesSymbology Identifier Options TelepenTimeout Between Identical Consecutive Codes Trigger ModeTrigger Mode Options Mode DescriptionUser Reset Factory Defaults Vibrate AlertVibrate Alert Duration Gtin ProcessingConfiguration Command Reference Appendix Specifications Physical DimensionsPower and Electrical Specifications Temperature and Environmental SpecificationsAccessories for the SF51 Bluetooth RadioAccessories for the SF51 Communication RangeAccessories for the SF51 Index Numbers Index Index Index UPC/EAN Described, 6 illustration, 5 telephone support Bluetooth PIN, 15 configuring, 15 discoverable state SF51 Index Index SF51 Cordless Scanner User’s Guide Page 074474-003