Problems and Solutions
Most printer operation, print quality, or printer communication problems can be fixed easily. The next table includes some common printer problems and possible solutions.
PB3 Problems and Solutions
Problem | Solution | |
|
| |
Printer does not feed | Remove jammed paper and reload paper supply. | |
paper correctly. |
| |
|
| |
Printer does not print. | Make sure the paper supply is loaded correctly. | |
| Install a battery. The printer will not print | |
| unless a battery is installed, even if you are using | |
| the AC adapter/charger as a power source. | |
| If you are unable to print from a host computer, | |
| try printing a test page. Verify that the | |
| communication settings from the test page are | |
| correct for your connection. For help, see | |
| “Printing a Configuration Test Page” on | |
| page 11. | |
|
| |
Print quality is too light. | Check the battery and recharge it if necessary. | |
| Adjust print contrast through the print | |
| application. | |
|
| |
Voids appear in print. | Clean the printhead. | |
|
| |
Data and Status LED is | Check the paper supply and make sure the | |
steady red. | paper door is closed properly. | |
|
| |
Data and Status LED is | Read error. Try reading the card again. | |
flashing red. | Printhead may be too hot and printer has | |
| ||
| automatically paused the current print job. | |
|
| |
Battery LED does not turn | Check the AC adapter output with a | |
on when printer is | multimeter. Output should be 10 VDC. | |
connected to AC adapter, | • If AC output is OK, there is a problem with | |
but printer will not turn | the battery or battery charge circuit. | |
on. | ||
• If AC output is not OK, replace the adapter. | ||
| ||
|
| |
Battery life is short after a | Replace the battery. | |
full charge. |
|
In Bluetooth mode, printer does not print data from host.
Move the printer closer to the host.
Make sure the host has established a connection with the printer.
20 | PB3 Mobile Printer User’s Guide |