HANNspree SN22A1 user manual Troubleshooting, Frequently asked questions FAQ, Power problems

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Troubleshooting

The section describes situations that you may encounter while using the computer and provides troubleshooting steps.

Before you begin troubleshooting, verify the following items:

-If you have added or removed a program or a hardware before the problem appeared, make sure that your computer has met all the pre-installation requirements, review if the installation procedures are correct, and check if the program or hardware is properly installed.

-If an error message appears while the program or hardware is in use, write down the message and follow the on-screen instruction if any. For further details, refer to the docu- mentation or user manual of the program or hardware.

Frequently asked questions (FAQ)

Power problems

Symptom		Possible solution
I have pressed the	•	Check the power cable and power adapter are connected.
Power button, but my
Power button, but my	•	Check the Power button indicator.
computer cannot start		- If the indicator does not light up, your computer is not being
up.
up.		supplied power from an external power source via the power
		supplied power from an external power source via the power
		adapter. Check the connection between your computer, the
		power adapter, and the nearby outlet.
		- If the indicator flashes in blue, your computer has entered
		Sleep mode. Move your mouse or click any button on the
		keyboard to wake the system.
		- If the Power button indicator lights up in blue, the computer
		is being supplied normally with power. Reconnect the power
		adapter and restart the system.
	•	Check if the LCD display power indicator stays in blue.
		- If the indicator flashes white, your monitor has entered Sleep
		mode. Press the Power button on the front panel to turn on
		the screen.
	•	Certain operating system files may be damaged or missing. If
		so, you have to back up all your data first, and then recover
		your system. Check the supplied System Recovery DVD and
		Driver CD for details.

SN22A1

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Contents All-In-One PC Table of Contents Using the PC Using the Peripheral DevicesCleaning and care Bios Setup UtilityTroubleshooting Specifications SN22A1Overview of your documentation Document typeTypographics Package contents Getting to know the PC Touring the PCFront view DescriptionGetting to know the PC Photo, and MovieSpeakers Rear view VentsHdmi Right-side view Media cardReader USB portsWired keyboard and mouse Left-side viewSpecial keyboard buttons front view Eject buttonFunction key Performed task Indicator lights Overview of the wired mouse front viewActivities Setting up the PC Preparing to setup your PCSetting up the PC Connecting the power Connecting the wired keyboard and mouseCustomizing the mouse settings Turning on the PCTurning off the PC Turning off the displayConfiguring the display Brightness controlVolume control Picture mode controlPicture Mode Descriptions Using the PC Connecting to the InternetConnecting to a wired network Using the PC Connecting to a wireless network for select modelsUsing the webcam Using the optical disc drive Inserting a discCD-writable drives Media Type Read Write RewritableUsing the PC Reading a disc Writing to a discRemoving a disc Using memory cards Using the PC Using the touch screen for select models Selecting items with your touch screenComputer Using the Peripheral Devices Connecting USB devicesUsing the Peripheral Devices Removing USB devicesCleaning and care Cleaning the screen and computerScreen and computer Cleaning and care CDs and DVDs Recovery DVD and Driver CDCleaning the discs Storing your computerCleaning your keyboard and mouse Keyboard and mouseBios Setup Utility When to Use the Bios Setup UtilityBios Setup Utility Area DescriptionsNavigating the Bios setup screen Keys FunctionLaunches the General Help screen Moves between the menus on the title barMain menu Menu DescriptionsCPU Configuration IDE ConfigurationAdvanced menu APM Configuration Restore on AC Power Loss Sets the system stateConfiguration USB ConfigurationVideo Function Password Change User PasswordClear User Password Security menuPassword check Boot menu Boot SettingsBoot Device Menu Option DescriptionsDrives SN22A1 Load Optimal Defaults Exit menuSave Changes and Exit Discard Changes and ExitTroubleshooting Frequently asked questions FAQPower problems Troubleshooting Internet access problemsOptical discs problems Display problems Keyboard and mouse problems Sound and microphone problems Miscellaneous problems Specifications SN22A1 SpecificationsModel SN22A1 Specifications Regulatory InformationTrademark Notice