HANNspree SN22A1 user manual Optical discs problems

Troubleshooting

Optical discs problems

Symptom		Possible solution
When a CD or DVD is	•	Check the optical disc drive indicator is on.
inserted into the opti-
	•	Check the inserted disc is not dirty, bent, or damaged. If you
cal disc drive, there is		need to clean the disc, see Cleaning the discs.
no response.
	•	Check if the disc is properly inserted into the optical drive, with
		the label side facing toward you and the disc is centered in the
		tray.
	•	Try another CD or DVD (preferably an unused one) to test if
		the optical disc drive works well.
	•	If you are inserting a DVD, check the region of the disc. It may
		not comply with the region set for your optical disc drive.
		Check the DVD package to learn if the region code is
		compatible with your optical disc drive.
	•	Try using other programs to read the data on your CD or DVD.
The inserted disc	•	Ensure the computer is on.
doesn’t slide out when
	•	Ensure the optical disc driver indicator is on while you press
I press the Eject but-		the Eject button on the optical disc drive.
ton.
	•	Click Start > Computer, right-click the disc drive icon, and
		then select Eject from the menu to remove the disc.
	•	Try restarting your computer and then try pressing the Eject
		button on the optical disc drive again.
	•	If the Eject button does not work, open the tray by inserting a
		sharp, pointed object into the hole next to the Eject button.
I cannot write (burn) a	•	Check if the disc is properly inserted into the optical drive, with
disc (CD or DVD).		the label side facing toward you and the disc is centered in the
		tray.
	•	Check the inserted disc is not dirty, bent, or damaged. If
		recording stops during a recording session, the disc probably
		is damaged. Please remove it and insert a different disc.
	•	Ensure that the inserted disc is writable, and it must be blank
		or appendable (with space to add more data files).
	•	Try writing the disc with other recording programs as some
		programs cannot write certain disc types.
		- If you intend to write data to DVD, make sure that you are
		recording the data with a DVD burning program.
	•	Select a slower write speed if you are not under a time
		constraint.
	•	Check if the added data files exceed the available space on
		the inserted writable disc.
	•	Ensure that there is enough space available on the hard disk
		drive to store the temporary files that are created during the
		writing process.
		- Click Start > Computer to check the space available on your
		hard disk drive.

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