HANNspree SN22A1 user manual Troubleshooting, Internet access problems

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Troubleshooting

Internet access problems

Symptom

 

Possible solution

My computer cannot

Verify that you have performed a correct pre-installation for

access a modem or a

 

your Internet connection type.

wireless router or

 

- If you are using a wireless Internet connection, make sure

access point.

 

 

that your computer has installed a wireless LAN card in order

 

 

to connect with a wireless router or access point.

 

 

For details about setting up your wireless router or access

 

 

point, refer to the documentation or user manual of the unit.

 

 

For details about setting up your modem, contact your ISP

 

 

(Internet service provider) for assistance.

 

 

- If you are using a wired Internet connection, make sure that

 

 

your computer is using an Ethernet cable, instead of a tele-

 

 

phone cable, to connect with the broadband modem which is

 

 

purchased from your ISP.

 

 

For assistance setting up your modem, contact your ISP.

The wireless Internet

Check the wireless interference.

connection is unsta-

 

- Reset your wireless router or access point to factory defaults

ble.

 

 

and reconfigure the settings.

 

 

For details about setting your wireless router or access point,

 

 

refer to the documentation or user manual of the unit.

 

 

- Update the firmware of your wireless router or access point

 

 

to the latest version available on the manufacturer's site.

 

 

- Try moving the wireless router or access point in a central

 

 

position. A couple of feet will sometimes make a big differ-

 

 

ence in signal strength.

 

 

- If you are using an access point, try changing the channel, as

 

 

another access point may be interfering.

 

 

- Contact your ISP to ensure they are not experiencing techni-

 

 

cal problems.

SN22A1

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Contents All-In-One PC Table of Contents Using the Peripheral Devices Using the PCCleaning and care Bios Setup UtilitySpecifications SN22A1 TroubleshootingDocument type Overview of your documentationTypographics Package contents Touring the PC Getting to know the PCFront view DescriptionPhoto, and Movie Getting to know the PCSpeakers Vents Rear viewHdmi Media card Right-side viewReader USB portsLeft-side view Wired keyboard and mouseSpecial keyboard buttons front view Eject buttonFunction key Performed task Overview of the wired mouse front view Indicator lightsActivities Preparing to setup your PC Setting up the PCSetting up the PC Connecting the wired keyboard and mouse Connecting the powerTurning on the PC Customizing the mouse settingsTurning off the display Turning off the PCBrightness control Configuring the displayPicture mode control Volume controlPicture Mode Descriptions Connecting to the Internet Using the PCConnecting to a wired network Connecting to a wireless network for select models Using the PCUsing the webcam Inserting a disc Using the optical disc driveCD-writable drives Media Type Read Write RewritableUsing the PC Writing to a disc Reading a discRemoving a disc Using memory cards Using the PC Selecting items with your touch screen Using the touch screen for select modelsComputer Connecting USB devices Using the Peripheral DevicesRemoving USB devices Using the Peripheral DevicesCleaning the screen and computer Cleaning and careScreen and computer CDs and DVDs Recovery DVD and Driver CD Cleaning and careCleaning the discs Storing your computerKeyboard and mouse Cleaning your keyboard and mouseWhen to Use the Bios Setup Utility Bios Setup UtilityArea Descriptions Bios Setup UtilityKeys Function Navigating the Bios setup screenLaunches the General Help screen Moves between the menus on the title barMenu Descriptions Main menuIDE Configuration CPU ConfigurationAdvanced menu Restore on AC Power Loss Sets the system state APM ConfigurationConfiguration USB ConfigurationVideo Function Change User Password PasswordClear User Password Security menuPassword check Boot Settings Boot menuBoot Device Menu Option DescriptionsDrives SN22A1 Exit menu Load Optimal DefaultsSave Changes and Exit Discard Changes and ExitFrequently asked questions FAQ TroubleshootingPower problems Internet access problems TroubleshootingOptical discs problems Display problems Keyboard and mouse problems Sound and microphone problems Miscellaneous problems Specifications Specifications SN22A1Model SN22A1 Regulatory Information SpecificationsTrademark Notice