Troubleshooting
Sound and microphone problems
Symptom |
| Possible solution | |
I hear noise when con- | • | Check if the earphone works well. | |
necting a headphone |
| - Connect the earphone to other devices, such as a radio, to | |
to the computer. |
| ||
| see if you can still hear that noise. If the noise persists, the | ||
|
| earphone may be out of order. | |
| • | If you hear the noise only while inserting the earphone to the | |
|
| computer, it is resulted from high instantaneous current. This | |
|
| is a normal phenomenon. |
|
I do not hear sound | • | Check if the speaker volume is set too low or is muted. | |
from the |
| - Click the volume icon, | , in the system tray to check the |
ers. |
| ||
|
| Windows volume controls. |
|
|
| - If you are using a program which has its own volume control, | |
|
| ensure the volume level is properly set. | |
| • | Unplug your headphone and external microphone if they have | |
|
| been connected to your computer. | |
The external micro- | • | Check if the external microphone is properly connected into | |
phone does not work. |
| the microphone jack on your computer. | |
Certain audio files can- | • | Check if Windows Media Player is set to automatically | |
not be played, and the |
| download codecs. |
|
Codec error messages |
| - | |
appear. |
| menu, and then click Options. | |
|
| On the Player tab, in the Automatic updates area, select | |
|
| Once a day, and then click Apply and OK to complete the | |
|
| settings. |
|
|
| Then try playing the file again. If the audio file still cannot be | |
|
| played, it might require a codec that is not supported by Win- | |
|
| dows Media Player. |
|
|
| For more information about available codecs, see the docu- | |
|
| mentation for Windows Media Player at the Microsoft web | |
|
| site. |
|
SN22A1 | 52 |