HANNspree SN22A1 user manual Miscellaneous problems

Page 54

Troubleshooting

Miscellaneous problems

Symptom		Possible solution
Certain video files can-	•	Check if Windows Media Player is set to automatically
not be played, and the		download codecs.
Codec error messages		- Right-click on the menu bar, select Tools from the opened
appear.		menu, and then click Options.
		- On the Player tab, in the Automatic updates area, select
		Once a day, and then click Apply and OK to complete the
		settings.
		Then try playing the file again. If the video file still cannot be
		played, it might require a codec that is not supported by Win-
		dows Media Player.
		For more information about available codecs, see the docu-
		mentation for Windows Media Player at the Microsoft web
		site.
The media card reader	•	Ensure that the memory card is fully inserted into the card
cannot read my mem-		reader slot.
ory card.
ory card.	•	Ensure that the memory card is one of the supported types.
		For more information, see Media card reader.
	•	Try restarting your computer.
		- When the computer is turned on, insert the card again.
		- Never insert or remove your memory cards when they are
		still in use, as this can cause loss of data or permanent dam-
		age to the card.
USB devices quit	•	Check if your USB devices are turned on.
working unexpectedly.		- Some USB devices are designed to conserve battery power
		by turning off automatically after a few minutes of inactivity.
		For example, your digital camera. Check if the connected
		USB device is turned on.
	•	Check if the USB port is working well.
		- Try using another USB port to connect your USB device and
		see if the device is detected.
		- Try connecting a low-powered USB device, such as a wired
		mouse, to the USB port to check if the port is working well.
	•	If you are using a USB hub, the power requirements of the
		USB port may be exceeded.
		- Try connecting your USB device directly to the USB port on
		your computer.
	•	Check if you need to pre-install software before connecting
		your USB device. Read the documentation or user manual of
		the product.

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Contents All-In-One PC Table of Contents Cleaning and care Using the PCUsing the Peripheral Devices Bios Setup UtilityTroubleshooting Specifications SN22A1Overview of your documentation Document typeTypographics Package contents Front view Getting to know the PCTouring the PC DescriptionGetting to know the PC Photo, and MovieSpeakers Rear view VentsHdmi Reader Right-side viewMedia card USB portsSpecial keyboard buttons front view Wired keyboard and mouseLeft-side view Eject buttonFunction key Performed task Indicator lights Overview of the wired mouse front viewActivities Setting up the PC Preparing to setup your PCSetting up the PC Connecting the power Connecting the wired keyboard and mouseCustomizing the mouse settings Turning on the PCTurning off the PC Turning off the displayConfiguring the display Brightness controlVolume control Picture mode controlPicture Mode Descriptions Using the PC Connecting to the InternetConnecting to a wired network Using the PC Connecting to a wireless network for select modelsUsing the webcam CD-writable drives Using the optical disc driveInserting a disc Media Type Read Write RewritableUsing the PC Reading a disc Writing to a discRemoving a disc Using memory cards Using the PC Using the touch screen for select models Selecting items with your touch screenComputer Using the Peripheral Devices Connecting USB devicesUsing the Peripheral Devices Removing USB devicesCleaning and care Cleaning the screen and computerScreen and computer Cleaning the discs Cleaning and careCDs and DVDs Recovery DVD and Driver CD Storing your computerCleaning your keyboard and mouse Keyboard and mouseBios Setup Utility When to Use the Bios Setup UtilityBios Setup Utility Area DescriptionsLaunches the General Help screen Navigating the Bios setup screenKeys Function Moves between the menus on the title barMain menu Menu DescriptionsCPU Configuration IDE ConfigurationAdvanced menu Configuration APM ConfigurationRestore on AC Power Loss Sets the system state USB ConfigurationVideo Function Clear User Password PasswordChange User Password Security menuPassword check Boot Device Boot menuBoot Settings Menu Option DescriptionsDrives SN22A1 Save Changes and Exit Load Optimal DefaultsExit menu Discard Changes and ExitTroubleshooting Frequently asked questions FAQPower problems Troubleshooting Internet access problemsOptical discs problems Display problems Keyboard and mouse problems Sound and microphone problems Miscellaneous problems Specifications SN22A1 SpecificationsModel SN22A1 Specifications Regulatory InformationTrademark Notice