Genicom PC4 manual Troubleshooting

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5Troubleshooting

This chapter contains instructions for solving the most common problems the may occur when using an EasyCoder PC4. The troubleshooting is restricted to the operator level. If the problem cannot be solved using this list, please contact the ditributor.

EasyCoder PC4 User’s Guide

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Contents EasyCoder PC4 Bar Code Label Printer 6001 36th Ave. W FCC Notice United States of America DOC Notice CanadaEU Standard EN 55022 The European Union Wichtige Sicherheitshinweise Safety Instructions EasyCoder PC4 Declaration of Conformity CEContents Technical Data TroubleshootingMedia Speciﬁcations InterfacesFirmware Upgrading Before You Begin Safety SummarySafety Icons Warranty Information Web Support Telephone Support Global Services and SupportIntroduction Description of EasyCoder PC4 Safety Summary Introduction Installation Unpacking Power Connection Memory Cartridge Installation of Memory CartridgeCentronics Parallel Interface Computer ConnectionUSB Interface Serial RS-232 InterfaceSoftware Installation Installation Operation Controls and Indicators On/Oﬀ SwitchFeed Key Indicator Lamp Printer resetGreen solid Media loaded Media Compartment Tear-Oﬀ Media LoadLabel Taken Sensor Tear-Oﬀ Operation Operation Peel-Oﬀ Operation Operation Cut-Oﬀ Operation Operation External Supply Loading a Fresh Ribbon Roll Ribbon LoadRemoving a Partially Used Ribbon Label Gap Sensor AdjustmentTest Mode Operation Maintenance Printhead Cleaning External CleaningTroubleshooting Solution or Reason ProblemDirect Thermal Printing Thermal Transfer PrintingTechnical Data Net Weight DimensionsPower Ambient TemperatureMedia Printable AreaThermal Transfer Ribbons Printing SpeedBar Codes FormattingMemory User Interface Accessories and OptionsAppendix a Technical Data Media Speciﬁcations Premium Quality Direct Thermal MediaEconomy Quality North AmericaUncoated Papers Thermal Transfer MediaCoated Papers Polyethylene PlasticsTransfer Ribbons Media Roll Size CoreRoll ← a → Media width incl. liner Labels← b → Label length ← c → Label gap height← a → Tag or strip width Tags and Strip with Slots← b → Tag length ← c → Detection slot widthTags and Strip with Black Marks ← c → Detection slot width ← c → Black mark width← d → Black mark height Plain Continuous Stock Appendix B Media Speciﬁcations Interfaces Parallel Interface Pin Signal Name TransmitterDB-9 RS-232 Serial InterfaceUSB Interface Firmware Upgrading Using a PC Using a Memory CartridgeRequirements Instructions Appendix D Firmware Upgrading Page 960636-00