eMachines EL1300 manual

Page 49

The modem is not recognized by your computer

Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. See your setup poster to make sure that the connections have been made correctly.

If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

Use the modem cable that came with your computer. Some telephone cables do not meet cable standards and may cause problems with the connection.

Shut down and restart your computer.

Run Windows modem diagnostics.

To run modem diagnostics:

1Close all open programs.

2Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.

3Click the Phone and Modem Options icon, then click the Modems tab.

4Click your modem, then click Properties. The Modem Properties dialog box opens.

5Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

Help

For more information about modem troubleshooting, click Start, then click Help and Support. Type modem troubleshooting in the Search box, then press ENTER.

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Contents User Guide Page Safety instructions Information for your safety and comfortProduct servicing Disposal instructions IiiFinding your comfort zone Tips and information for comfortable useTaking care of your vision Page Contents Viii Chapter Front About this guideBack Hdmi Setting Up and Getting Started Avoiding discomfort and injury from repetitive strain Working safely and comfortablyProtecting from power source problems Preparing power connectionsChecking the voltage selection Connecting a dial-up modem Connecting to a broadband modem or networkUsing the World Wide Web Connecting to a Web site Downloading files Using a router Wired Ethernet networkingEthernet networking Ethernet, Fast Ethernet, or Gigabit EthernetEquipment you need for a router-based Ethernet network Making sure your broadband connection works Important Setting up wired Ethernet network hardwareSetting Up and Getting Started Router WAN port Naming the computers and the workgroup Establishing your Ethernet network connectionConfiguring the TCP/IP protocol Testing your network Sharing resources Adding a printer to your networkSharing drives and printers Or drive to uncheck the box Click Apply, then click OK Viewing shared drives and folders Using the networkOpening files across the network Creating a shortcut to a network driveCopying files across the network Printing files across the network Setting Up and Getting Started Troubleshooting First steps TroubleshootingAudio Add-in cardsCD or DVD drives DVD drivesTroubleshooting File management Expansion cardsHard drive Troubleshooting See also Modem dial-up on InternetTroubleshooting Memory KeyboardModem cable or DSL Memory card readerModem dial-up Page Troubleshooting Page Monitor Mouse Optical disc drives NetworksPage Power PasswordsPrinter Page Sound Recovering your system Creating recovery discs Recovering pre-installed software and drivers Returning your system to its factory condition Recovering from within Windows OSRecovering from your recovery discs Recovering from the hard drive during startupCreating Labelflash Disc Labels What is Labelflash?Creating disc labels with LabelPrint Page Troubleshooting Page JPG/JPEG TIF/TIFF BMP GIF Label side of most discs is the least shiny side Before calling Customer Care Telephone supportSelf-help Troubleshooting Appendix a Operation conditions FCC noticeDeclaration of Conformity for EU countries Modem noticesList of applicable countries LCD pixel statement Laser compliance statementMacrovision copyright protection notice European Union EU Radio device regulatory notice GeneralFCC RF safety requirement Appendix a Regulations and safety notices