eMachines EM001, EL1320 manual Telephone support, Before calling Customer Care

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Chapter 3: Troubleshooting

4Insert the second recovery disc when prompted, then follow the on-screen prompts to complete the recovery.

Telephone support

Before calling Customer Care

If you have a technical problem with your computer, follow these recommendations before contacting Customer Care:

•Make sure that your computer is connected correctly to a grounded

AC power outlet that is supplying power. If you use a surge protector, make sure that it is turned on.

•If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.

•If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from eMachines, see the manufacturer’s documentation and technical support resources.

•If you have “how to” questions about using a program, see:

•Online Help

•Printed documentation

•The Microsoft Windows documentation

•The software publisher’s Web site

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Contents User Guide Page Information for your safety and comfort Safety instructionsProduct servicing Disposal instructions Energy StarTips and information for comfortable use Finding your comfort zoneTaking care of your vision Page Contents Viii Chapter About this guide Product RegistrationFront Component Icon DescriptionBack Hdmi Setting Up and Getting Started Working safely and comfortably Avoiding discomfort and injury from repetitive strainPreparing power connections Protecting from power source problemsChecking the voltage selection Connecting to a broadband modem or network Connecting a dial-up modemUsing the World Wide Web Connecting to a Web site Downloading files Ethernet networking Wired Ethernet networkingUsing a router Ethernet, Fast Ethernet, or Gigabit EthernetEquipment you need for a router-based Ethernet network Setting up wired Ethernet network hardware Making sure your broadband connection works ImportantPage Router WAN port Establishing your Ethernet network connection Testing your networkConfiguring the TCP/IP protocol Naming the computers and the workgroupSharing resources Adding a printer to your networkSharing drives and printers Click Advanced Sharing, then click Share this folder Viewing shared drives and folders Using the networkCreating a shortcut to a network drive Copying files across the network Opening files across the networkPrinting files across the network Troubleshooting Troubleshooting First stepsCD or DVD drives Add-in cardsAudio DVD drivesPage File management Expansion cardsHard drive Page Internet See also Modem dial-up onPage Keyboard MemoryModem cable or DSL Memory card readerModem dial-up Help Page Monitor Mouse Networks Optical disc drivesPage Passwords PowerPrinter Sound Recovering your system Creating recovery discs Driver and application backup discRecovering pre-installed software and drivers Recovering from within Windows OS Returning your system to its factory conditionRecovering from the hard drive during startup Recovering from your recovery discsTelephone support Before calling Customer CareSee the troubleshooting section of this chapter Self-helpAppendix a FCC notice Operation conditionsRemarque à lintention des utilisateurs canadiens Laser compliance statement Digital audio output statement Radio device regulatory notice GeneralDeclaration of Conformity Article 3.1b EMC Federal Communications Commission Declaration of Conformity Page V09A3