Chapter 3: Troubleshooting
•DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by your computer’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code for the disc. The regional code for the disc is on the disc, disc documentation, or disc packaging.
If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match.
Passwords
Your computer does not accept your password
•Make sure that CAPS LOCK is turned off, then retype the password.
Power
Your computer will not turn on
•Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on.
•If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.
•Make sure that the power cord is free from cuts or damage. Replace any damaged cables.
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