Dell C5220 Update Utilities, Troubleshooting External Connections, BMC Firmware Update, 104

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Remove all peripherals, one at a time, and try to turn on the system. If after removing an option the system works, you may find that it is a problem with the option or a configuration problem between the peripheral and the system. Contact the option vendor for assistance.

If the system does not turn on, check the LED display. If the power LED is not on, you may not be receiving AC power. Check the AC power cord to make sure that it is securely connected.

Troubleshooting External Connections

Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See the system’s hardware owner’s manual for the back panel connectors on your system.

Update Utilities

This chapter provides information about the update utilities.

BMC Firmware Update

The BMC (Baseboard Management Controller) firmware can be updated using various ways, including of remotely or locally, and can be achieved by IPMI command or by utilities. The update should be taken only if necessary.

Firmware Recovery Utility-SOCFLASH Utility

For BMC recovery, the utility SOCFLASH is used. If irregularities occur. SOCFLASH can be also used as the regular BMC Update with or without erasing user configuration data.

NOTE: All files and firmware are provided with each release package.

The format for SOCFLASH version 1.00.02 or later is: socflash [operand]

operand list

if=the name of the update file

of=the name of the backup file

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Contents Dell PowerEdge C5220 Systems Regulatory Model B04S Important Information Page Contents 111 119About Your System Front-Panel Features and Indicators FeaturesFeature Description Indicators Feature Status DescriptionFeature Status Description About Your System About Your System About Your System About Your System About Your System Using the System Setup Program Start MenuConsole Redirection Bios Setup Options at BootEnable/Disable Console Redirection Configuring Special Keys Key Ansi Escape Sequence Other SequencesGeneral Help Server Platform Setup Utility Screens ConventionsMain Menu MainDisplays the processor type Advanced Menu AdvancedPower Management State CPU ConfigurationAdvanced\CPU Configuration All DisabledEnabled Prefetch Configuration Advanced\CPU Configuration\Prefetch Configuration EnableMemory Configuration Advanced\Memory ConfigurationDisable AutoSata Configuration Advanced\SATA ConfigurationDrive Port Mapping of Cougar Point Sata Controllers Onboard PCI ConfigurationAdvanced\PCI Configuration Gen2 Embedded Network Devices Advanced\PCI Configuration\Embedded Network DevicesEnabled with PXE Active State Power Management Configuration Enabled without PXEL0s & L1 PCI Slot Configuration Advanced\PCI Configuration\PCI Slot ConfigurationUSB Configuration Advanced\USB ConfigurationUSB Port with BMC Disabled Server Management Server ManagementMenu Fields Settings Comments Set BMC LAN Configuration Server Management/BMC Network ConfigurationIP Address Xxx.xxx.xxx.xxx Enter IP address Form Remote Access Configuration Server/Remote Access ConfigurationPost View System Event Log Using the System Setup Program Boot Menu BootBios Security Menu SecuritySave and Exit Save & ExitCD/DVD ROM Status Codes Post Error HandlingError Messages Status Codes Status Code Description Command Line Interfaces for Setup options Safety Measures Recommended ToolsInside the System Inside the SystemSled Configuration PowerEdge C5220 8-Sled SKUSleds Removing a SledInstalling a Sled Dimm Population Rules Supported Dimm ConfigurationMemory Modules Supported Memory Supported MemoryDDR3 ECC VLP Removing and Installing a Memory Module Removing a Memory ModuleReplacing a Memory Module Hard Drives Removing a 2.5-inch Hard DriveHDD2 HDD3 Installing a 2.5-inch Hard Drive Removing a 3.5-inch Hard Drive Remove the hard drive cables from the cable clips Installing a 3.5-inch Hard Drive Insert the hard drive cables into the cable clips Hard Drive Boards Removing a 2.5-inch Hard Drive BoardInstalling a 2.5-inch Hard Drive Board Removing a 3.5-inch Hard Drive BoardInstalling a 3.5-inch Hard Drive Board Heat Sinks Removing a Heat Sink/ShroudRemoving a heat sink/shroud Installing a Heat Sink/Shroud Installing a heat sink/shroudFinal installed view of a heat sink/shroud Removing a Heat Sink Removing a heat sinkInstalling a Heat Sink 10. Installing a heat sinkProcessors Removing a ProcessorInstalling a Processor Replacing a Mezzanine Card Optional Installing a 1 GbE and 10 GbE Mezzanine CardMezzanine Cards 11. Installing a Linking Board in a Mezzanine Card 13. Securing a Mezzanine Assembly Removing a 1 GbE and 10 GbE Mezzanine CardRemove the card from the assembly Installing a SAS Mezzanine Card with 2.5 HDD 16. Inserting a Linking Board in a SAS Mezzanine Card17. Installing a SAS Mezzanine Assembly in a Sled Routing the 2.5 SAS Mezzanine Cables Removing a SAS Mezzanine Card with 2.5 HDD19. Removing a SAS Mezzanine Assembly in a Sled Installing a SAS Mezzanine Card with 3.5 HDD 20. Removing a SAS Mezzanine Card21. Inserting a Linking Board on a 3.5 SAS Mezzanine Card SAS Cable Identification Routing the 3.5 SAS Mezzanine CablesRemoving a SAS Mezzanine Card with 3.5 HDD SAS Cable 24 .5 SAS CableSystem Does Not Boot After Initial Installation Troubleshooting SequenceServer Boot Issues 100 Product Family101 System Does Not Boot After Configuration Changes 102Installation Problems 103Update Utilities Troubleshooting External ConnectionsBMC Firmware Update Firmware Recovery Utility-SOCFLASH Utility105 Updates Through TFTP/HTTP/FTP 106107 108 Bios System Update Bios Recovery ModeFirmware Update Utility-AMI Flash Utility Bios Recovery Flow110 System Board Jumpers and Connectors 111112 JP5Inch Hard Drive Board Connectors 113114 Backplane ConnectorsSled Backplane Front Connectors Sled Backplane Back Connectors 1156shows the 12-sled backplane front connectors 116Power Distribution Board Connectors 117PDB Power and SMBus Connectors 118Contacting Dell 119120 Index 121122 123 124
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