Dell C5220 owner manual Troubleshooting Sequence, Server Boot Issues

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Troubleshooting

Troubleshooting Sequence

Server Boot Issues

System Does Not Boot After Initial Installation

Power Connector Not Plugged In

Memory Issues

Monitor Issues

Power Supply and Chassis Issues

Cable Issues

Electrical Short or Overload

Defective Components

System Does Not Boot After Configuration Changes

Hardware Changes

Software Changes

BIOS Changes

Viewing System Event Logs for Investigation

Installation Problems

Troubleshooting External Connections

System Does Not Boot After Initial Installation

Power Connector Not Plugged In

If the power supply cable is not plugged into the system board processor power connector, the system cannot boot up, even though chassis front panel LEDs and the fan may be operational. Verify that the power connections are good.

Troubleshooting

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Contents Dell PowerEdge C5220 Systems Regulatory Model B04S Important Information Page Contents 119 111About Your System Features Front-Panel Features and IndicatorsFeature Description Feature Status Description IndicatorsFeature Status Description About Your System About Your System About Your System About Your System About Your System Start Menu Using the System Setup ProgramBios Setup Options at Boot Enable/Disable Console RedirectionConsole Redirection Key Ansi Escape Sequence Other Sequences Configuring Special KeysGeneral Help Conventions Server Platform Setup Utility ScreensMain Main MenuDisplays the processor type Advanced Advanced MenuPower Management CPU Configuration Advanced\CPU ConfigurationState Disabled EnabledAll Prefetch Configuration Enable Advanced\CPU Configuration\Prefetch ConfigurationAuto Memory ConfigurationAdvanced\Memory Configuration DisableAdvanced\SATA Configuration Sata ConfigurationDrive Port Mapping of Cougar Point Sata Controllers PCI Configuration Advanced\PCI ConfigurationOnboard Gen2 Advanced\PCI Configuration\Embedded Network Devices Enabled with PXEEmbedded Network Devices Enabled without PXE Active State Power Management ConfigurationL0s & L1 Advanced\PCI Configuration\PCI Slot Configuration PCI Slot ConfigurationAdvanced\USB Configuration USB ConfigurationUSB Port with BMC Disabled Server Management Server ManagementMenu Fields Settings Comments Server Management/BMC Network Configuration Set BMC LAN ConfigurationIP Address Xxx.xxx.xxx.xxx Enter IP address Form Server/Remote Access Configuration Remote Access ConfigurationPost View System Event Log Using the System Setup Program Boot Boot MenuBios Security Security MenuSave & Exit Save and ExitCD/DVD ROM Post Error Handling Error MessagesStatus Codes Status Codes Status Code Description Command Line Interfaces for Setup options Recommended Tools Safety MeasuresInside the System Inside the SystemPowerEdge C5220 8-Sled SKU Sled ConfigurationRemoving a Sled SledsInstalling a Sled Supported Dimm Configuration Memory ModulesDimm Population Rules Supported Memory Supported MemoryDDR3 ECC VLP Removing a Memory Module Removing and Installing a Memory ModuleReplacing a Memory Module Removing a 2.5-inch Hard Drive Hard DrivesHDD2 HDD3 Installing a 2.5-inch Hard Drive Removing a 3.5-inch Hard Drive Remove the hard drive cables from the cable clips Installing a 3.5-inch Hard Drive Insert the hard drive cables into the cable clips Removing a 2.5-inch Hard Drive Board Hard Drive BoardsRemoving a 3.5-inch Hard Drive Board Installing a 2.5-inch Hard Drive BoardInstalling a 3.5-inch Hard Drive Board Removing a Heat Sink/Shroud Heat SinksRemoving a heat sink/shroud Installing a heat sink/shroud Installing a Heat Sink/ShroudFinal installed view of a heat sink/shroud Removing a heat sink Removing a Heat Sink10. Installing a heat sink Installing a Heat SinkRemoving a Processor ProcessorsInstalling a Processor Installing a 1 GbE and 10 GbE Mezzanine Card Mezzanine CardsReplacing a Mezzanine Card Optional 11. Installing a Linking Board in a Mezzanine Card Removing a 1 GbE and 10 GbE Mezzanine Card 13. Securing a Mezzanine AssemblyRemove the card from the assembly 16. Inserting a Linking Board in a SAS Mezzanine Card Installing a SAS Mezzanine Card with 2.5 HDD17. Installing a SAS Mezzanine Assembly in a Sled Removing a SAS Mezzanine Card with 2.5 HDD Routing the 2.5 SAS Mezzanine Cables19. Removing a SAS Mezzanine Assembly in a Sled 20. Removing a SAS Mezzanine Card Installing a SAS Mezzanine Card with 3.5 HDD21. Inserting a Linking Board on a 3.5 SAS Mezzanine Card Routing the 3.5 SAS Mezzanine Cables Removing a SAS Mezzanine Card with 3.5 HDDSAS Cable Identification 24 .5 SAS Cable SAS CableTroubleshooting Sequence Server Boot IssuesSystem Does Not Boot After Initial Installation Product Family 100101 102 System Does Not Boot After Configuration Changes103 Installation ProblemsFirmware Recovery Utility-SOCFLASH Utility Update UtilitiesTroubleshooting External Connections BMC Firmware Update105 106 Updates Through TFTP/HTTP/FTP107 108 Bios Recovery Flow Bios System UpdateBios Recovery Mode Firmware Update Utility-AMI Flash Utility110 111 System Board Jumpers and ConnectorsJP5 112113 Inch Hard Drive Board ConnectorsBackplane Connectors Sled Backplane Front Connectors114 115 Sled Backplane Back Connectors116 6shows the 12-sled backplane front connectors117 Power Distribution Board Connectors118 PDB Power and SMBus Connectors119 Contacting Dell120 121 Index122 123 124
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