Dell MD3000 owner manual 103, 111, Troubleshooting Enclosure Cooling Problems

Page 6

Troubleshooting Enclosure Cooling Problems	72
Troubleshooting a Fan	72
Troubleshooting SAS Physical Disks	72
Troubleshooting Enclosure Connections	74
Hard Controller Failures and Lockdown Conditions	74
Invalid Enclosure	74
ECC Errors	74
PCI Errors	74
Critical Conditions	75
Noncritical Conditions	75

6Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Obtaining Assistance	77
Online Services	77
AutoTech Service	78
Automated Order-Status Service	78
Support Service	79
Dell Enterprise Training	79
Problems With Your Order	79
Product Information	79
Returning Items for Warranty Repair or Credit	79
Before You Call	80
Contacting Dell	80
Glossary	103
Index	111

Contents

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Contents Dell PowerVault MD3000 RAID Enclosure W . d e l l . c o m s u p p o r t . d e l l . c o mFebruary Contents Using Snapshot and Disk Copy Together When a RAID Controller Module Is Replaced or RemovedVirtual Disk Migration and Disk Roaming Safety First-For You and Your Enclosure 103 Troubleshooting Enclosure Cooling ProblemsReturning Items for Warranty Repair or Credit 111Enclosure Features OverviewAbout Your System Other Information You May Need Modular Disk Storage ManagerHardware Features Indicators on the Enclosure BezelShould always be unlit Front-Panel Indicators and FeaturesPower green EnclosureEnclosure mode switch Power LED greenSplit mode LED green Steady green Back-Panel Indicators and Features RAID Controller Modules Each SAS port Off Battery backup unit and battery is operatingGreen All links in port connected Off All links in port disconnected or cableRAID Controller Module Battery backup unit BBU tray Cache Functions and Features Battery Backup UnitPower Supply and Cooling Fan Features AC power LEDCooling fans On/off switch Page About Your System Rail kit Any relevant documentation, including Before You BeginAbout the Enclosure Connections Cabling Your RAID EnclosureSingle SAS In-Port Configurations Cabling the EnclosureRedundancy vs. Nonredundancy MD1000 Expansion Enclosure Single-HBA host server MD1000 Expansion Enclosure Cabling Your RAID EnclosureMD3000 RAID Enclosure Dual SAS In-Port Configurations RAID controller module Single-HBA host server MD1000 Expansion EnclosurePage Page Page Expanding with Previously Configured MD1000 Enclosures Attaching MD1000 Expansion EnclosuresExpanding with New MD1000 Enclosures Cabling Your RAID Enclosure Using Your RAID Enclosure Physical Disks, Virtual Disks, and Disk GroupsPhysical Disks Physical Disk States Self-Monitoring Analysis and Reporting Technology SmartDisk failures may result in data loss Supported RAID LevelsVirtual Disks and Disk Groups OfflineRAID Hot Spares and Rebuild RAID Level UsageSegment Size Hot Spare Operation Media Errors and Unreadable SectorsGlobal Hot Spares RebuildBackground Initialization RAID Operations and FeaturesVirtual Disk Operations Foreground InitializationDisk Group Operations RAID Level MigrationCycle Time Page RAID Background Operations Priority Virtual Disk Migration and Disk RoamingUsing Your RAID Enclosure Advanced Features Storage PartitionsHost Types Virtual Disk Service Snapshot Virtual DisksSnapshot Repository Virtual Disk Volume Shadow-Copy Service Virtual Disk CopyUsing Snapshot and Disk Copy Together Hardware Redundancy and Failover Redundancy and Non-RedundancyMulti-Path Software Host Bus Adapters Host Cabling for RedundancyUsing Your RAID Enclosure When a RAID Controller Module Is Replaced or Removed RAID Enclosure Thermal Shutdown RAID Controller Failover ModesPhysical Disk Firmware Updating Enclosure FirmwareRAID Controller Module Firmware Expansion Enclosure FirmwareInstalling Enclosure Components Recommended ToolsRemoving and Replacing the Front Bezel Removing and Installing Physical Disks Removing Physical Disks from the EnclosureInstalling SAS Physical Disks in the Enclosure Physical disk Removing and Installing a RAID Controller Module Removing a RAID Controller ModuleInstalling a RAID Controller Module Removing and Installing a RAID Controller Module Release tabBattery unit Removing and Installing the Power Supply/Cooling Fan Module Removing a Power Supply/Cooling Fan ModuleInstalling a Power Supply/Cooling Fan Module Removing and Installing the Control Panel Removing the Control PanelInstalling the Control Panel Removing and Installing the Midplane Removing and Replacing the Controller/Power Supply Cage Controller/power supply cagePage Troubleshooting Your Enclosure Safety First-For You and Your EnclosureTroubleshooting External Connections Start-Up RoutineProblem Troubleshooting a Wet EnclosureTroubleshooting a Damaged Enclosure Liquid spilled on the enclosure Excessive humidityTroubleshooting Power Supplies Troubleshooting Enclosure Cooling Problems Troubleshooting SAS Physical DisksTroubleshooting a Fan Single physical disk is not seen in MD Storage Manager Physical disk status LED is flashing amberMultiple physical disks are not seen in MD Storage Manager PCI Errors Troubleshooting Enclosure ConnectionsECC Errors Hard Controller Failures and Lockdown ConditionsCritical Conditions Noncritical ConditionsTroubleshooting Your Enclosure Online Services Obtaining AssistanceGetting Help AutoTech Service Automated Order-Status ServiceDell Enterprise Training Problems With Your Order Support ServiceBefore You Call Contacting DellTechnical Support Technical Support Dell Dimension, DellTechnical Support Services SalesCity Code Home/Small Business Fax SwitchboardInternational Access Code Tech Support for XPS Home/Small Business Customer CareHardware Warranty Phone Support Home/Home Support Customer Service Home/Home OfficeCustomer Service small/med./large business Office Hardware Warranty Phone SupportTechnical Support OptiPlex, Latitude, and Dell Technical Support Dimension and InspironTechnical Support projectors, PDAs, switches Precision Technical Support servers and storageSwitchboard Fax Relational International Access Code Technical Support for XPSSwitchboard Relational Switchboard Home/Small BusinessCity Code Customer Care General Support calling from GuayaquilMail fisupport@dell.com Country Code Technical Support Sales under 500 employeesCity Codes 1 Technical Support for all other Dell computers Switchboard calls from outside of FranceCountry Code Technical Support for XPS Fax calls from outside of FranceGold Service Switchboard International Access Code Technical SupportCountry Code Gold Service Technical Support Routers, and so on Customer CareSales Home and Small Business Technical Support portables, desktops, servers,Storage Sales Large Corporate Accounts City Code Ireland SalesCountry Code Technical Support Latitude Technical Support outside of Japan Dell Precision Technical Support outside of Japan DimensionInspiron Technical Support Dell Precision, OptiPlex, Routers Technical Support outside of Japan projectorsCustomer Service Austin, Texas, U.S.A City Code Support Dimension, PDA, Electronics,Accessories Sales Fax Technical Support and Customer ServiceCustomer Service International Access Code Technical Support XPSCity Code Latitude Technical Support Dimension, Inspiron, Country Code Technical Support Dell Precision, OptiPlex,Relational Customer Care Switchboard FaxFax Switchboard Relational SalesCustomer Service Fax Reception Desk FaxCountry Code Customer Care International Access Code Mail dellzasupport@dell.com Precision Technical Support PowerApp, PowerEdgeSwitchboard Sales Technical Support, Customer Service, and SalesCity Code Technical Support Home and Small Business for City Code Relational Customer CareEmployee Purchase Program EPP Support All other Dell products Technical Support CorporatePowerConnect, and PowerVault Customer Care Technical Support OptiPlex, Latitude, InspironHome and Small Business Sales International Access Code Country Code City CodeMail delldirectsupport@dell.com Customer Care website Corporate/Public Sector Sales100 101 102 Amperes AC Alternating current BTU British thermal unitCelsius 104 Cm Centimeters Cmos Complementary metal-oxide semiconductor105 Fahrenheit106 LVD Low voltage differential Meters MA Milliamperes107 System diskette See bootable diskette 108TCP/IP Transmission Control Protocol/Internet Protocol 109 Volts VAC Volts alternating current VDC Volts direct current110 Safety Segment size migration Redundancy consistency checkIndex Index

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MD3000 specifications

The Dell MD3000 is a renowned storage area network (SAN) solution recognized for its flexibility, scalability, and high performance. Designed to meet the demands of small to medium-sized businesses (SMBs) and enterprise environments, the MD3000 offers a plethora of features that enhance data management and storage capabilities.

One of the standout features of the MD3000 is its modular design. This allows users to start with a basic configuration and expand their storage capacity as their needs grow. The system can support up to 30 drives, including both SATA and SAS drives, giving users the ability to optimize cost and performance based on their specific requirements. With support for a diverse range of drive types, the MD3000 ensures that businesses can implement a storage solution that aligns perfectly with their performance and budgetary needs.

The MD3000 leverages advanced technologies to deliver exceptional performance and reliability. It is equipped with Intelligent Disk Pools that optimize the allocation of data across drives, ensuring improved access speeds and overall system efficiency. This dynamic management of data not only enhances performance but also extends the lifespan of the storage devices.

Data protection is another critical component of the MD3000. The system features various RAID configurations, allowing users to choose the level of redundancy that suits their operational requirements. Additionally, robust snapshot capabilities help businesses create point-in-time copies of their data, enabling quick recovery in case of data loss or corruption.

Connectivity options are abundant with the MD3000. It supports both iSCSI and Fibre Channel, providing users the flexibility to integrate it seamlessly into existing network infrastructures. This adaptability makes it an attractive option for organizations looking to modernize their storage systems without overhauling their entire architecture.

Furthermore, the MD3000 is equipped with a user-friendly management interface. The GUI enables quick provisioning and monitoring of storage resources while providing insightful analytics and alerts, allowing IT teams to maintain optimal performance with ease.

In summary, the Dell MD3000 is a highly versatile and efficient storage solution that meets diverse organizational needs. Its scalable architecture, advanced features, and strong support for data protection and management make it an ideal choice for businesses aiming to enhance their storage capabilities while ensuring reliability and performance. Whether for virtualization, database management, or general storage needs, the MD3000 stands out as an excellent investment in enterprise storage technology.