Dell MD3000 Precision Technical Support PowerApp, PowerEdge, Tech Fax, Switchboard Sales

Page 96

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

Singapore (Singapore)

International Access Code: 005

Country Code: 65

NOTE: The phone numbers in this section should be called from within Singapore or Malaysia only.

Website: support.ap.dell.com

 

Technical Support (XPS)

toll-free: 1800 394 7464

Technical Support (Dimension, Inspiron, and

toll-free: 1 800 394 7430

Electronics and Accessories)

 

 

Technical Support (OptiPlex, Latitude, and Dell

toll-free: 1 800 394 7488

 

Precision)

 

 

Technical Support (PowerApp, PowerEdge,

toll-free: 1 800 394 7478

 

PowerConnect, and PowerVault)

 

 

Customer Care

toll-free:1 800 394 7430

 

 

(option 6)

 

Transaction Sales

toll-free: 1 800 394 7412

 

Corporate Sales

toll-free: 1 800 394 7419

 

 

 

Slovakia (Prague)

Website: support.euro.dell.com

 

International Access Code: 00

E-mail: czech_dell@dell.com

 

Country Code: 421

Technical Support

02 5441 5727

 

Customer Care

420 22537 2707

 

Fax

02 5441 8328

 

Tech Fax

02 5441 8328

 

Switchboard (Sales)

02 5441 7585

 

 

 

South Africa (Johannesburg)

Website: support.euro.dell.com

 

International Access Code:

E-mail: dell_za_support@dell.com

 

09/091

Gold Queue

011 709 7713

Country Code: 27

Technical Support

011 709 7710

City Code: 11

Customer Care

011 709 7707

 

Sales

011 709 7700

 

Fax

011 706 0495

 

Switchboard

011 709 7700

 

 

 

Southeast Asian and Pacific

Technical Support, Customer Service, and Sales

604 633 4810

Countries

(Penang, Malaysia)

 

96

Getting Help

Image 96
Contents Dell PowerVault MD3000 RAID Enclosure W . d e l l . c o m s u p p o r t . d e l l . c o mFebruary Contents Using Snapshot and Disk Copy Together When a RAID Controller Module Is Replaced or RemovedVirtual Disk Migration and Disk Roaming Safety First-For You and Your Enclosure Troubleshooting Enclosure Cooling Problems Returning Items for Warranty Repair or Credit103 111Enclosure Features OverviewAbout Your System Other Information You May Need Modular Disk Storage ManagerHardware Features Indicators on the Enclosure BezelFront-Panel Indicators and Features Power greenShould always be unlit EnclosureEnclosure mode switch Power LED greenSplit mode LED green Steady green Back-Panel Indicators and Features RAID Controller Modules Off Battery backup unit and battery is operating Green All links in port connectedEach SAS port Off All links in port disconnected or cableRAID Controller Module Battery backup unit BBU tray Cache Functions and Features Battery Backup UnitPower Supply and Cooling Fan Features AC power LEDCooling fans On/off switch Page About Your System Before You Begin About the Enclosure ConnectionsRail kit Any relevant documentation, including Cabling Your RAID EnclosureSingle SAS In-Port Configurations Cabling the EnclosureRedundancy vs. Nonredundancy MD1000 Expansion Enclosure Single-HBA host server MD1000 Expansion Enclosure Cabling Your RAID EnclosureMD3000 RAID Enclosure Dual SAS In-Port Configurations RAID controller module Single-HBA host server MD1000 Expansion EnclosurePage Page Page Expanding with Previously Configured MD1000 Enclosures Attaching MD1000 Expansion EnclosuresExpanding with New MD1000 Enclosures Cabling Your RAID Enclosure Using Your RAID Enclosure Physical Disks, Virtual Disks, and Disk GroupsPhysical Disks Physical Disk States Self-Monitoring Analysis and Reporting Technology SmartSupported RAID Levels Virtual Disks and Disk GroupsDisk failures may result in data loss OfflineRAID Hot Spares and Rebuild RAID Level UsageSegment Size Media Errors and Unreadable Sectors Global Hot SparesHot Spare Operation RebuildRAID Operations and Features Virtual Disk OperationsBackground Initialization Foreground InitializationDisk Group Operations RAID Level MigrationCycle Time Page RAID Background Operations Priority Virtual Disk Migration and Disk RoamingUsing Your RAID Enclosure Advanced Features Storage PartitionsHost Types Virtual Disk Service Snapshot Virtual DisksSnapshot Repository Virtual Disk Volume Shadow-Copy Service Virtual Disk CopyUsing Snapshot and Disk Copy Together Hardware Redundancy and Failover Redundancy and Non-RedundancyMulti-Path Software Host Bus Adapters Host Cabling for RedundancyUsing Your RAID Enclosure When a RAID Controller Module Is Replaced or Removed RAID Enclosure Thermal Shutdown RAID Controller Failover ModesUpdating Enclosure Firmware RAID Controller Module FirmwarePhysical Disk Firmware Expansion Enclosure FirmwareInstalling Enclosure Components Recommended ToolsRemoving and Replacing the Front Bezel Removing and Installing Physical Disks Removing Physical Disks from the EnclosureInstalling SAS Physical Disks in the Enclosure Physical disk Removing and Installing a RAID Controller Module Removing a RAID Controller ModuleInstalling a RAID Controller Module Removing and Installing a RAID Controller Module Release tabBattery unit Removing and Installing the Power Supply/Cooling Fan Module Removing a Power Supply/Cooling Fan ModuleInstalling a Power Supply/Cooling Fan Module Removing and Installing the Control Panel Removing the Control PanelInstalling the Control Panel Removing and Installing the Midplane Removing and Replacing the Controller/Power Supply Cage Controller/power supply cagePage Safety First-For You and Your Enclosure Troubleshooting External ConnectionsTroubleshooting Your Enclosure Start-Up RoutineTroubleshooting a Wet Enclosure Troubleshooting a Damaged EnclosureProblem Liquid spilled on the enclosure Excessive humidityTroubleshooting Power Supplies Troubleshooting Enclosure Cooling Problems Troubleshooting SAS Physical DisksTroubleshooting a Fan Single physical disk is not seen in MD Storage Manager Physical disk status LED is flashing amberMultiple physical disks are not seen in MD Storage Manager Troubleshooting Enclosure Connections ECC ErrorsPCI Errors Hard Controller Failures and Lockdown ConditionsCritical Conditions Noncritical ConditionsTroubleshooting Your Enclosure Online Services Obtaining AssistanceGetting Help AutoTech Service Automated Order-Status ServiceDell Enterprise Training Problems With Your Order Support ServiceBefore You Call Contacting DellTechnical Support Dell Dimension, Dell Technical Support ServicesTechnical Support SalesSwitchboard International Access Code Tech Support for XPSCity Code Home/Small Business Fax Home/Small Business Customer CareSupport Customer Service Home/Home Office Customer Service small/med./large businessHardware Warranty Phone Support Home/Home Office Hardware Warranty Phone SupportTechnical Support Dimension and Inspiron Technical Support projectors, PDAs, switchesTechnical Support OptiPlex, Latitude, and Dell Precision Technical Support servers and storageInternational Access Code Technical Support for XPS Switchboard RelationalSwitchboard Fax Relational Switchboard Home/Small BusinessGeneral Support calling from Guayaquil Mail fisupport@dell.com Country Code Technical SupportCity Code Customer Care Sales under 500 employeesSwitchboard calls from outside of France Country Code Technical Support for XPSCity Codes 1 Technical Support for all other Dell computers Fax calls from outside of FranceInternational Access Code Technical Support Country Code Gold Service Technical SupportGold Service Switchboard Routers, and so on Customer CareTechnical Support portables, desktops, servers, Storage Sales Large Corporate AccountsSales Home and Small Business City Code Ireland SalesCountry Code Technical Support Technical Support outside of Japan Dimension Inspiron Technical Support Dell Precision, OptiPlex,Latitude Technical Support outside of Japan Dell Precision Routers Technical Support outside of Japan projectorsCity Code Support Dimension, PDA, Electronics, Accessories SalesCustomer Service Austin, Texas, U.S.A Fax Technical Support and Customer Service International Access Code Technical Support XPS City Code Latitude Technical Support Dimension, Inspiron, Customer Service Country Code Technical Support Dell Precision, OptiPlex,Switchboard Fax Fax SwitchboardRelational Customer Care Relational SalesCustomer Service Fax Reception Desk FaxCountry Code Customer Care Precision Technical Support PowerApp, PowerEdge Switchboard SalesInternational Access Code Mail dellzasupport@dell.com Technical Support, Customer Service, and SalesCity Code Relational Customer Care Employee Purchase Program EPP SupportCity Code Technical Support Home and Small Business for All other Dell products Technical Support CorporatePowerConnect, and PowerVault Customer Care Technical Support OptiPlex, Latitude, InspironInternational Access Code Country Code City Code Mail delldirectsupport@dell.com Customer Care websiteHome and Small Business Sales Corporate/Public Sector Sales100 101 102 Amperes AC Alternating current BTU British thermal unitCelsius 104 Cm Centimeters Cmos Complementary metal-oxide semiconductor105 Fahrenheit106 LVD Low voltage differential Meters MA Milliamperes107 System diskette See bootable diskette 108TCP/IP Transmission Control Protocol/Internet Protocol 109 Volts VAC Volts alternating current VDC Volts direct current110 Safety Segment size migration Redundancy consistency checkIndex Index
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