Dell MD3000 owner manual Before You Call, Contacting Dell

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Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available.

CAUTION: Before servicing any components inside your computer, see your Product Information Guide for important safety information.

Contacting Dell

To contact Dell electronically, you can access the following websites:

www.dell.com

support.dell.com (support)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTE: The contact information provided was deemed correct at the time that this document went to print and is subject to change.

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

Anguilla

Website: www.dell.com.ai

 

 

E-mail: la-techsupport@dell.com

 

 

General Support

toll-free: 800-335-0031

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Getting Help

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Contents Dell PowerVault MD3000 RAID Enclosure W . d e l l . c o m s u p p o r t . d e l l . c o mFebruary Contents Virtual Disk Migration and Disk Roaming Using Snapshot and Disk Copy TogetherWhen a RAID Controller Module Is Replaced or Removed Safety First-For You and Your Enclosure Troubleshooting Enclosure Cooling Problems Returning Items for Warranty Repair or Credit103 111About Your System Enclosure FeaturesOverview Other Information You May Need Modular Disk Storage ManagerHardware Features Indicators on the Enclosure BezelFront-Panel Indicators and Features Power greenShould always be unlit EnclosureSplit mode LED green Enclosure mode switchPower LED green Steady green Back-Panel Indicators and Features RAID Controller Modules Off Battery backup unit and battery is operating Green All links in port connectedEach SAS port Off All links in port disconnected or cableRAID Controller Module Battery backup unit BBU tray Cache Functions and Features Battery Backup UnitCooling fans On/off switch Power Supply and Cooling Fan FeaturesAC power LED Page About Your System Before You Begin About the Enclosure ConnectionsRail kit Any relevant documentation, including Cabling Your RAID EnclosureRedundancy vs. Nonredundancy Single SAS In-Port ConfigurationsCabling the Enclosure MD1000 Expansion Enclosure Single-HBA host server MD1000 Expansion Enclosure Cabling Your RAID EnclosureMD3000 RAID Enclosure Dual SAS In-Port Configurations RAID controller module Single-HBA host server MD1000 Expansion EnclosurePage Page Page Expanding with Previously Configured MD1000 Enclosures Attaching MD1000 Expansion EnclosuresExpanding with New MD1000 Enclosures Cabling Your RAID Enclosure Physical Disks Using Your RAID EnclosurePhysical Disks, Virtual Disks, and Disk Groups Physical Disk States Self-Monitoring Analysis and Reporting Technology SmartSupported RAID Levels Virtual Disks and Disk GroupsDisk failures may result in data loss OfflineRAID Segment Size Hot Spares and RebuildRAID Level Usage Media Errors and Unreadable Sectors Global Hot SparesHot Spare Operation RebuildRAID Operations and Features Virtual Disk OperationsBackground Initialization Foreground InitializationCycle Time Disk Group OperationsRAID Level Migration Page RAID Background Operations Priority Virtual Disk Migration and Disk RoamingUsing Your RAID Enclosure Advanced Features Storage PartitionsHost Types Snapshot Repository Virtual Disk Virtual Disk ServiceSnapshot Virtual Disks Volume Shadow-Copy Service Virtual Disk CopyUsing Snapshot and Disk Copy Together Multi-Path Software Hardware Redundancy and FailoverRedundancy and Non-Redundancy Host Bus Adapters Host Cabling for RedundancyUsing Your RAID Enclosure When a RAID Controller Module Is Replaced or Removed RAID Enclosure Thermal Shutdown RAID Controller Failover ModesUpdating Enclosure Firmware RAID Controller Module FirmwarePhysical Disk Firmware Expansion Enclosure FirmwareRemoving and Replacing the Front Bezel Installing Enclosure ComponentsRecommended Tools Removing and Installing Physical Disks Removing Physical Disks from the EnclosureInstalling SAS Physical Disks in the Enclosure Physical disk Removing and Installing a RAID Controller Module Removing a RAID Controller ModuleInstalling a RAID Controller Module Removing and Installing a RAID Controller Module Release tabBattery unit Removing and Installing the Power Supply/Cooling Fan Module Removing a Power Supply/Cooling Fan ModuleInstalling a Power Supply/Cooling Fan Module Removing and Installing the Control Panel Removing the Control PanelInstalling the Control Panel Removing and Installing the Midplane Removing and Replacing the Controller/Power Supply Cage Controller/power supply cagePage Safety First-For You and Your Enclosure Troubleshooting External ConnectionsTroubleshooting Your Enclosure Start-Up RoutineTroubleshooting a Wet Enclosure Troubleshooting a Damaged EnclosureProblem Liquid spilled on the enclosure Excessive humidityTroubleshooting Power Supplies Troubleshooting a Fan Troubleshooting Enclosure Cooling ProblemsTroubleshooting SAS Physical Disks Multiple physical disks are not seen in MD Storage Manager Single physical disk is not seen in MD Storage ManagerPhysical disk status LED is flashing amber Troubleshooting Enclosure Connections ECC ErrorsPCI Errors Hard Controller Failures and Lockdown ConditionsCritical Conditions Noncritical ConditionsTroubleshooting Your Enclosure Getting Help Online ServicesObtaining Assistance AutoTech Service Automated Order-Status ServiceDell Enterprise Training Problems With Your Order Support ServiceBefore You Call Contacting DellTechnical Support Dell Dimension, Dell Technical Support ServicesTechnical Support SalesSwitchboard International Access Code Tech Support for XPSCity Code Home/Small Business Fax Home/Small Business Customer CareSupport Customer Service Home/Home Office Customer Service small/med./large businessHardware Warranty Phone Support Home/Home Office Hardware Warranty Phone SupportTechnical Support Dimension and Inspiron Technical Support projectors, PDAs, switchesTechnical Support OptiPlex, Latitude, and Dell Precision Technical Support servers and storageInternational Access Code Technical Support for XPS Switchboard RelationalSwitchboard Fax Relational Switchboard Home/Small BusinessGeneral Support calling from Guayaquil Mail fisupport@dell.com Country Code Technical SupportCity Code Customer Care Sales under 500 employeesSwitchboard calls from outside of France Country Code Technical Support for XPSCity Codes 1 Technical Support for all other Dell computers Fax calls from outside of FranceInternational Access Code Technical Support Country Code Gold Service Technical SupportGold Service Switchboard Routers, and so on Customer CareTechnical Support portables, desktops, servers, Storage Sales Large Corporate AccountsSales Home and Small Business City Code Ireland SalesCountry Code Technical Support Technical Support outside of Japan Dimension Inspiron Technical Support Dell Precision, OptiPlex,Latitude Technical Support outside of Japan Dell Precision Routers Technical Support outside of Japan projectorsCity Code Support Dimension, PDA, Electronics, Accessories SalesCustomer Service Austin, Texas, U.S.A Fax Technical Support and Customer ServiceInternational Access Code Technical Support XPS City Code Latitude Technical Support Dimension, Inspiron,Customer Service Country Code Technical Support Dell Precision, OptiPlex,Switchboard Fax Fax SwitchboardRelational Customer Care Relational SalesCountry Code Customer Care Customer Service FaxReception Desk Fax Precision Technical Support PowerApp, PowerEdge Switchboard SalesInternational Access Code Mail dellzasupport@dell.com Technical Support, Customer Service, and SalesCity Code Relational Customer Care Employee Purchase Program EPP SupportCity Code Technical Support Home and Small Business for All other Dell products Technical Support CorporatePowerConnect, and PowerVault Customer Care Technical Support OptiPlex, Latitude, InspironInternational Access Code Country Code City Code Mail delldirectsupport@dell.com Customer Care websiteHome and Small Business Sales Corporate/Public Sector Sales100 101 102 Celsius Amperes AC Alternating currentBTU British thermal unit 104 Cm Centimeters Cmos Complementary metal-oxide semiconductor105 Fahrenheit106 LVD Low voltage differential Meters MA Milliamperes107 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette108 109 Volts VAC Volts alternating current VDC Volts direct current110 Index Safety Segment size migrationRedundancy consistency check Index
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MD3000 specifications

The Dell MD3000 is a renowned storage area network (SAN) solution recognized for its flexibility, scalability, and high performance. Designed to meet the demands of small to medium-sized businesses (SMBs) and enterprise environments, the MD3000 offers a plethora of features that enhance data management and storage capabilities.

One of the standout features of the MD3000 is its modular design. This allows users to start with a basic configuration and expand their storage capacity as their needs grow. The system can support up to 30 drives, including both SATA and SAS drives, giving users the ability to optimize cost and performance based on their specific requirements. With support for a diverse range of drive types, the MD3000 ensures that businesses can implement a storage solution that aligns perfectly with their performance and budgetary needs.

The MD3000 leverages advanced technologies to deliver exceptional performance and reliability. It is equipped with Intelligent Disk Pools that optimize the allocation of data across drives, ensuring improved access speeds and overall system efficiency. This dynamic management of data not only enhances performance but also extends the lifespan of the storage devices.

Data protection is another critical component of the MD3000. The system features various RAID configurations, allowing users to choose the level of redundancy that suits their operational requirements. Additionally, robust snapshot capabilities help businesses create point-in-time copies of their data, enabling quick recovery in case of data loss or corruption.

Connectivity options are abundant with the MD3000. It supports both iSCSI and Fibre Channel, providing users the flexibility to integrate it seamlessly into existing network infrastructures. This adaptability makes it an attractive option for organizations looking to modernize their storage systems without overhauling their entire architecture.

Furthermore, the MD3000 is equipped with a user-friendly management interface. The GUI enables quick provisioning and monitoring of storage resources while providing insightful analytics and alerts, allowing IT teams to maintain optimal performance with ease.

In summary, the Dell MD3000 is a highly versatile and efficient storage solution that meets diverse organizational needs. Its scalable architecture, advanced features, and strong support for data protection and management make it an ideal choice for businesses aiming to enhance their storage capabilities while ensuring reliability and performance. Whether for virtualization, database management, or general storage needs, the MD3000 stands out as an excellent investment in enterprise storage technology.