Dell MD3000 Mail krsupport@dell.com, City Code Support Dimension, PDA, Electronics

Page 92

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

Korea (Seoul)

E-mail: krsupport@dell.com

 

International Access Code: 001

Support

toll-free: 080-200-3800

Country Code: 82

Technical Support (XPS)

toll-free: 080-999-0283

City Code: 2

Support (Dimension, PDA, Electronics, and

toll-free: 080-200-3801

 

Accessories)

 

 

Sales

toll-free: 080-200-3600

 

Fax

2194-6202

 

Switchboard

2194-6000

 

 

 

Latin America

Customer Technical Support (Austin, Texas,

512 728-4093

 

U.S.A.)

 

 

Customer Service (Austin, Texas, U.S.A.)

512 728-3619

 

Fax (Technical Support and Customer Service)

512 728-3883

 

(Austin, Texas, U.S.A.)

 

 

Sales (Austin, Texas, U.S.A.)

512 728-4397

 

SalesFax (Austin, Texas, U.S.A.)

512 728-4600

 

 

or 512 728-3772

 

 

 

Luxembourg

Website: support.euro.dell.com

 

International Access Code: 00

Support

342 08 08 075

Country Code: 352

Home/Small Business Sales

+32 (0)2 713 15 96

 

Corporate Sales

26 25 77 81

 

Customer Care

+32 (0)2 481 91 19

 

Fax

26 25 77 82

 

 

 

Macao

Technical Support

toll-free: 0800 105

Country Code: 853

Customer Service (Xiamen, China)

34 160 910

 

Transaction Sales (Xiamen, China)

29 693 115

92

Getting Help

Image 92
Contents Dell PowerVault MD3000 RAID Enclosure W . d e l l . c o m s u p p o r t . d e l l . c o mFebruary Contents Virtual Disk Migration and Disk Roaming Using Snapshot and Disk Copy TogetherWhen a RAID Controller Module Is Replaced or Removed Safety First-For You and Your Enclosure Troubleshooting Enclosure Cooling Problems Returning Items for Warranty Repair or Credit103 111About Your System Enclosure FeaturesOverview Other Information You May Need Modular Disk Storage ManagerHardware Features Indicators on the Enclosure BezelFront-Panel Indicators and Features Power greenShould always be unlit EnclosureSplit mode LED green Enclosure mode switchPower LED green Steady green Back-Panel Indicators and Features RAID Controller Modules Off Battery backup unit and battery is operating Green All links in port connectedEach SAS port Off All links in port disconnected or cableRAID Controller Module Battery backup unit BBU tray Cache Functions and Features Battery Backup UnitCooling fans On/off switch Power Supply and Cooling Fan FeaturesAC power LED Page About Your System Before You Begin About the Enclosure ConnectionsRail kit Any relevant documentation, including Cabling Your RAID EnclosureRedundancy vs. Nonredundancy Single SAS In-Port ConfigurationsCabling the Enclosure MD1000 Expansion Enclosure Single-HBA host server MD1000 Expansion Enclosure Cabling Your RAID EnclosureMD3000 RAID Enclosure Dual SAS In-Port Configurations RAID controller module Single-HBA host server MD1000 Expansion EnclosurePage Page Page Expanding with Previously Configured MD1000 Enclosures Attaching MD1000 Expansion EnclosuresExpanding with New MD1000 Enclosures Cabling Your RAID Enclosure Physical Disks Using Your RAID EnclosurePhysical Disks, Virtual Disks, and Disk Groups Physical Disk States Self-Monitoring Analysis and Reporting Technology SmartSupported RAID Levels Virtual Disks and Disk GroupsDisk failures may result in data loss OfflineRAID Segment Size Hot Spares and RebuildRAID Level Usage Media Errors and Unreadable Sectors Global Hot SparesHot Spare Operation RebuildRAID Operations and Features Virtual Disk OperationsBackground Initialization Foreground InitializationCycle Time Disk Group OperationsRAID Level Migration Page RAID Background Operations Priority Virtual Disk Migration and Disk RoamingUsing Your RAID Enclosure Advanced Features Storage PartitionsHost Types Snapshot Repository Virtual Disk Virtual Disk ServiceSnapshot Virtual Disks Volume Shadow-Copy Service Virtual Disk CopyUsing Snapshot and Disk Copy Together Multi-Path Software Hardware Redundancy and FailoverRedundancy and Non-Redundancy Host Bus Adapters Host Cabling for RedundancyUsing Your RAID Enclosure When a RAID Controller Module Is Replaced or Removed RAID Enclosure Thermal Shutdown RAID Controller Failover ModesUpdating Enclosure Firmware RAID Controller Module FirmwarePhysical Disk Firmware Expansion Enclosure FirmwareRemoving and Replacing the Front Bezel Installing Enclosure ComponentsRecommended Tools Removing and Installing Physical Disks Removing Physical Disks from the EnclosureInstalling SAS Physical Disks in the Enclosure Physical disk Removing and Installing a RAID Controller Module Removing a RAID Controller ModuleInstalling a RAID Controller Module Removing and Installing a RAID Controller Module Release tabBattery unit Removing and Installing the Power Supply/Cooling Fan Module Removing a Power Supply/Cooling Fan ModuleInstalling a Power Supply/Cooling Fan Module Removing and Installing the Control Panel Removing the Control PanelInstalling the Control Panel Removing and Installing the Midplane Removing and Replacing the Controller/Power Supply Cage Controller/power supply cagePage Safety First-For You and Your Enclosure Troubleshooting External ConnectionsTroubleshooting Your Enclosure Start-Up RoutineTroubleshooting a Wet Enclosure Troubleshooting a Damaged EnclosureProblem Liquid spilled on the enclosure Excessive humidityTroubleshooting Power Supplies Troubleshooting a Fan Troubleshooting Enclosure Cooling ProblemsTroubleshooting SAS Physical Disks Multiple physical disks are not seen in MD Storage Manager Single physical disk is not seen in MD Storage ManagerPhysical disk status LED is flashing amber Troubleshooting Enclosure Connections ECC ErrorsPCI Errors Hard Controller Failures and Lockdown ConditionsCritical Conditions Noncritical ConditionsTroubleshooting Your Enclosure Getting Help Online ServicesObtaining Assistance AutoTech Service Automated Order-Status ServiceDell Enterprise Training Problems With Your Order Support ServiceBefore You Call Contacting DellTechnical Support Dell Dimension, Dell Technical Support ServicesTechnical Support SalesSwitchboard International Access Code Tech Support for XPSCity Code Home/Small Business Fax Home/Small Business Customer CareSupport Customer Service Home/Home Office Customer Service small/med./large businessHardware Warranty Phone Support Home/Home Office Hardware Warranty Phone SupportTechnical Support Dimension and Inspiron Technical Support projectors, PDAs, switchesTechnical Support OptiPlex, Latitude, and Dell Precision Technical Support servers and storageInternational Access Code Technical Support for XPS Switchboard RelationalSwitchboard Fax Relational Switchboard Home/Small BusinessGeneral Support calling from Guayaquil Mail fisupport@dell.com Country Code Technical SupportCity Code Customer Care Sales under 500 employeesSwitchboard calls from outside of France Country Code Technical Support for XPSCity Codes 1 Technical Support for all other Dell computers Fax calls from outside of FranceInternational Access Code Technical Support Country Code Gold Service Technical SupportGold Service Switchboard Routers, and so on Customer Care Technical Support portables, desktops, servers, Storage Sales Large Corporate Accounts Sales Home and Small Business City Code Ireland SalesCountry Code Technical Support Technical Support outside of Japan Dimension Inspiron Technical Support Dell Precision, OptiPlex,Latitude Technical Support outside of Japan Dell Precision Routers Technical Support outside of Japan projectorsCity Code Support Dimension, PDA, Electronics, Accessories SalesCustomer Service Austin, Texas, U.S.A Fax Technical Support and Customer ServiceInternational Access Code Technical Support XPS City Code Latitude Technical Support Dimension, Inspiron,Customer Service Country Code Technical Support Dell Precision, OptiPlex,Switchboard Fax Fax SwitchboardRelational Customer Care Relational SalesCountry Code Customer Care Customer Service FaxReception Desk Fax Precision Technical Support PowerApp, PowerEdge Switchboard SalesInternational Access Code Mail dellzasupport@dell.com Technical Support, Customer Service, and SalesCity Code Relational Customer Care Employee Purchase Program EPP SupportCity Code Technical Support Home and Small Business for All other Dell products Technical Support CorporatePowerConnect, and PowerVault Customer Care Technical Support OptiPlex, Latitude, InspironInternational Access Code Country Code City Code Mail delldirectsupport@dell.com Customer Care websiteHome and Small Business Sales Corporate/Public Sector Sales100 101 102 Celsius Amperes AC Alternating currentBTU British thermal unit 104 Cm Centimeters Cmos Complementary metal-oxide semiconductor105 Fahrenheit106 LVD Low voltage differential Meters MA Milliamperes107 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette108 109 Volts VAC Volts alternating current VDC Volts direct current110 Index Safety Segment size migrationRedundancy consistency check Index
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