Dell 745N 08 590 05, 08 587 70, 20 140 14, 0844 811, 0844 822, 0848 802, 0848 821, 022 799 01

Page 101

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

Sweden (Upplands Vasby)

Website: support.euro.dell.com

 

International Access Code: 00

E-mail: swe_support@dell.com

 

Country Code: 46

E-mail Support for Latitude and Inspiron:

 

City Code: 8

Swe-nbk_kats@dell.com

 

 

 

 

E-mail Support for OptiPlex: Swe_kats@dell.com

 

 

E-mail Support for Servers:

 

 

Nordic_server_support@dell.com

 

 

Technical Support

08 590 05 199

 

Relational Customer Care

08 590 05 642

 

Home/Small Business Customer Care

08 587 70 527

 

Employee Purchase Program (EPP) Support

20 140 14 44

 

Fax Technical Support

08 590 05 594

 

Sales

08 590 05 185

 

 

 

Switzerland (Geneva)

Website: support.euro.dell.com

 

International Access Code: 00

E-mail: swisstech@dell.com

 

Country Code: 41

E-mail for French-speaking HSB and Corporate

 

City Code: 22

Customers: support.euro.dell.com/ch/fr/emaildell/

 

 

 

 

Technical Support (Home and Small Business)

0844 811 411

 

Technical Support (Corporate)

0844 822 844

 

Customer Care (Home and Small Business)

0848 802 202

 

Customer Care (Corporate)

0848 821 721

 

Fax

022 799 01 90

 

Switchboard

022 799 01 01

 

 

 

Taiwan

Technical Support (portable and desktop

toll-free: 00801 86 1011

International Access Code: 002

computers)

 

Country Code: 886

Technical Support (servers)

toll-free: 0080 60 1256

 

 

 

Transaction Sales

toll-free: 0080 651 228

 

Corporate Sales

toll-free: 0080 651 227

 

 

 

Thailand

Technical Support

toll-free: 0880 060 07

International Access Code: 001

Customer Service (Penang, Malaysia)

604 633 4949

Country Code: 66

Sales

toll-free: 0880 060 09

 

 

 

Trinidad/Tobago

General Support

1-800-805-8035

 

 

 

Getting Help

101

Image 101
Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Installation and Troubleshooting GuideAbbreviations and Acronyms Contents Troubleshooting the Video Subsystem Safety First-For You and Your SystemTroubleshooting a Serial I/O Device Troubleshooting System Cooling ProblemsInstalling System Components Dell Enterprise Training and Certification Memory Module Installation GuidelinesIntegrated Network Adapter Connector 115 Returning Items for Warranty Repair or Credit105 106Contents Introduction IntroductionOther Documents You May Need Obtaining Technical Assistance Indicators, Messages, and Codes Indicators, Messages, and CodesFront-Panel Indicators and Features Hard-drive 2 status indicator Front-Panel Features Hard-drive 0 status indicatorFront-Panel Indicator Codes LED Indicator Description Back-Panel Indicators and FeaturesBlue/amber status indicator Indicators, Messages, and Codes Back-Panel Features Serial connectorPage System Messages Back-Panel LED Codes LED Indicator LED States DescriptionSystem System Messages Causes Corrective ActionsTroubleshooting Your System Figure A-2 for jumper location Guide See Getting HelpYour System. If the problem persists, see Check the Integrated Devices Integrated Drive Controller is enabledFaulty hard drive Replace the hard drive. See Server Module Beep Codes Cause Corrective Action System Beep CodesServer Module Beep Codes Cause Corrective Action Server Module Beep Codes Cause Corrective Action Alert Messages Diagnostics MessagesTroubleshooting Errors and Conflicts Finding Software SolutionsFinding Software Solutions Before You BeginIRQ Assignment Defaults IRQ Line Input ErrorsApplication Conflicts IRQ Assignment ConflictsIRQ11 Finding Software Solutions Using Server Administrator Diagnostics Running the System DiagnosticsSystem Diagnostics Features Running the System DiagnosticsRunning the System Diagnostics When to Use the System DiagnosticsUsing the Custom Test Options System Diagnostics Testing OptionsSelecting Devices for Testing Selecting Diagnostics OptionsViewing Information and Results Safety First-For You and Your System Troubleshooting Your SystemChecking Basic Power Problems External ConnectionsChecking the Equipment Troubleshooting the Video SubsystemTroubleshooting the Mouse Troubleshooting the KeyboardTroubleshooting a Serial I/O Device Troubleshooting Basic I/O FunctionsTroubleshooting a USB Device Troubleshooting a Network AdapterInside the System Responding to a Systems Management Software Alert MessageRemoving and Replacing the Bezel Opening the System Installing and Removing the Bezel Release latchClosing the System Troubleshooting a Damaged System Troubleshooting a Wet SystemTroubleshooting the System Battery Troubleshooting a Fan Troubleshooting the Power SupplyTroubleshooting System Cooling Problems Troubleshooting Hard Drives Troubleshooting Expansion Cards Troubleshooting System Memory Troubleshooting the Processor Troubleshooting the System Board Troubleshooting Your System System Board Components Installing System ComponentsInstalling System Components Cooling Shroud Drac connector System batteryRemoving the Cooling Shroud Processor and heat sinkInstalling the Cooling Shroud System BatteryReplacing the System Battery Cooling shroud Release latchReplacing the Battery Release tab Battery socket Fan AssemblyRemoving the Fan Assembly Installing the Fan Assembly Power Distribution BoardRemoving the Power Distribution Board Installing the Power Distribution BoardRemoving the Power Supply Power SupplyConnector Installing the Power SupplyP1 connector P2 connector Power supply Captive screw Expansion Cards Installing an Expansion CardExpansion card PCI slotInstalling and Removing a Remote Access Controller Removing the Riser Board Riser BoardRemoving an Expansion Card Removing a Daughter Card Installing the Riser BoardDaughter Card Daughter card connector LED cable Hard-drive cables Installing a Daughter CardSample Memory Module Configurations Total Memory Module Installation GuidelinesSystem Memory MemoryInstalling Memory Modules Removing Memory Modules Control PanelRemoving the Control Panel Socket Alignment keyInstalling System Components 13. Control Panel Removal Installing the Control PanelProcessor Sata Cable KitsRemoving the Sata Cable Kits Replacing the ProcessorInstalling System Components Securing clips Heat sink Heat-sink posts Processor 14. Installing and Removing the Securing Clip LatchSocket-release lever Pin-1 corner of socket ZIF socket 15. Installing and Removing the Processor in the SocketSystem Board Removing the System Board AssemblyInstalling System Components 16. Removing the System Board and System Board Tray Installing the System Board AssemblyInstalling System Components Installing System Components Configuring the Boot Drive Installing DrivesInstalling Drives Removing a Hard DriveRemoving the Hard-Drive Carrier Release lever Installing a Hard Drive Hardware RAID Internal Drives Connecting Hard Drives for RAIDSoftware RAID Getting Help Online ServicesTechnical Assistance Getting HelpAutomated Order-Status Service AutoTech ServiceTechnical Support Service Contacting Dell Before You CallToll-free 11 45150820 240 530 300-65-55-330660 02 481 9251 481 0800 90604 633 866 44002 2186 27 818980-9-15-3978 3287 702301-899-753-0777 09 253 3130825 823 0825 3870825 004 04 99 75 4008844140083 0800441495182108129800 21081298120870 908 1850 54301 204 0870 90681-44-520-1435 81-44-556-4162Toll-free0120-198-433 81-44-556-3894Or 512 5123420808075 Toll-free 0800020 674 45 001-800-882-1519020 674 47 020 674 4223162298 671001-800-507-0962 0800-50-669011 709 Toll-free 800 6011011 706 902 10008 587 70 08 590 0520 140 14 0844 81101344 860 01344 3738001-3605 Toll-free 1-877-DellnetGetting Help Jumpers, Switches, and Connectors Jumpers, Switches, and ConnectorsJumpers-A General Explanation JumpersPasswd System Board JumpersTable A-2. System Board Connectors System Board ConnectorsConnector Description CN3 FanTable A-2. System Board Connectors Description Riser Board ConnectorsDisabling a Forgotten Password Jumpers, Switches, and Connectors Connectors ConnectorsTable B-1. I/O Connector Icons Icon Connector ConnectorsSerial Connector Autoconfiguration Serial ConnectorPS/2-Compatible Keyboard and Mouse Connectors Video Connector Integrated Network Adapter Connector USB ConnectorNetwork Cable Requirements Abbreviations and Acronyms 117 Abbreviations and Acronyms118 Abbreviations and Acronyms LVDAbbreviations and Acronyms 119 NIS ROM120 Abbreviations and Acronyms Index 121 Index122 Index See diagnosticsIndex 123 124 Index Installing and Removing the Bezel Network Adapter Indicators Front-Panel USB ConnectorInstalling and Removing the Riser Board Installing and Removing the Securing ClipFigure A-1 Table B-1 Table B-2 Serial Connector Pin Assignments 112 Table B-3
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