Dell 745N Or 512, 3420808075, Toll-free 0800, Toll-free 1 800 888, 04 633, 001-877-384-8979

Page 97

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

Latin America

Customer Technical Support (Austin, Texas,

512 728-4093

 

U.S.A.)

 

 

Customer Service (Austin, Texas, U.S.A.)

512 728-3619

 

Fax (Technical Support and Customer Service)

512 728-3883

 

(Austin, Texas, U.S.A.)

 

 

Sales (Austin, Texas, U.S.A.)

512 728-4397

 

SalesFax (Austin, Texas, U.S.A.)

512 728-4600

 

 

or 512 728-3772

 

 

 

Luxembourg

Website: support.euro.dell.com

 

International Access Code: 00

E-mail: tech_be@dell.com

 

Country Code: 352

Technical Support (Brussels, Belgium)

3420808075

 

Home/Small Business Sales (Brussels, Belgium)

toll-free: 080016884

 

Corporate Sales (Brussels, Belgium)

02 481 91 00

 

Customer Care (Brussels, Belgium)

02 481 91 19

 

Fax (Brussels, Belgium)

02 481 92 99

 

Switchboard (Brussels, Belgium)

02 481 91 00

 

 

 

Macao

Technical Support

toll-free: 0800 582

Country Code: 853

Customer Service (Penang, Malaysia)

604 633 4949

 

Transaction Sales

toll-free: 0800 581

 

 

 

Malaysia (Penang)

Technical Support

toll-free: 1 800 888 298

International Access Code: 00

Customer Service

04 633 4949

Country Code: 60

Transaction Sales

toll-free: 1 800 888 202

City Code: 4

Corporate Sales

toll-free: 1 800 888 213

 

 

 

Mexico

Customer Technical Support

001-877-384-8979

International Access Code: 00

 

or 001-877-269-3383

Country Code: 52

Sales

50-81-8800

 

 

or 01-800-888-3355

 

Customer Service

001-877-384-8979

 

 

or 001-877-269-3383

 

Main

50-81-8800

 

 

or 01-800-888-3355

 

 

 

Montserrat

General Support

toll-free: 1-866-278-6822

 

 

 

Getting Help

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Installation and Troubleshooting GuideAbbreviations and Acronyms Contents Troubleshooting the Video Subsystem Safety First-For You and Your SystemTroubleshooting a Serial I/O Device Troubleshooting System Cooling ProblemsInstalling System Components Dell Enterprise Training and Certification Memory Module Installation GuidelinesIntegrated Network Adapter Connector 115 Returning Items for Warranty Repair or Credit105 106Contents Other Documents You May Need IntroductionIntroduction Obtaining Technical Assistance Front-Panel Indicators and Features Indicators, Messages, and CodesIndicators, Messages, and Codes Hard-drive 2 status indicator Front-Panel Features Hard-drive 0 status indicatorFront-Panel Indicator Codes LED Indicator Description Back-Panel Indicators and FeaturesBlue/amber status indicator Indicators, Messages, and Codes Back-Panel Features Serial connectorPage System Messages Back-Panel LED Codes LED Indicator LED States DescriptionSystem System Messages Causes Corrective ActionsTroubleshooting Your System Figure A-2 for jumper location Guide See Getting HelpYour System. If the problem persists, see Check the Integrated Devices Integrated Drive Controller is enabledFaulty hard drive Replace the hard drive. See Server Module Beep Codes Cause Corrective Action System Beep CodesServer Module Beep Codes Cause Corrective Action Server Module Beep Codes Cause Corrective Action Alert Messages Diagnostics MessagesTroubleshooting Errors and Conflicts Finding Software SolutionsFinding Software Solutions Before You BeginIRQ Assignment Defaults IRQ Line Input ErrorsApplication Conflicts IRQ Assignment ConflictsIRQ11 Finding Software Solutions Using Server Administrator Diagnostics Running the System DiagnosticsSystem Diagnostics Features Running the System DiagnosticsRunning the System Diagnostics When to Use the System DiagnosticsUsing the Custom Test Options System Diagnostics Testing OptionsSelecting Devices for Testing Selecting Diagnostics OptionsViewing Information and Results Safety First-For You and Your System Troubleshooting Your SystemChecking Basic Power Problems External ConnectionsChecking the Equipment Troubleshooting the Video SubsystemTroubleshooting the Mouse Troubleshooting the KeyboardTroubleshooting a Serial I/O Device Troubleshooting Basic I/O FunctionsTroubleshooting a USB Device Troubleshooting a Network AdapterInside the System Responding to a Systems Management Software Alert MessageRemoving and Replacing the Bezel Opening the System Installing and Removing the Bezel Release latchClosing the System Troubleshooting a Damaged System Troubleshooting a Wet SystemTroubleshooting the System Battery Troubleshooting System Cooling Problems Troubleshooting the Power SupplyTroubleshooting a Fan Troubleshooting Hard Drives Troubleshooting Expansion Cards Troubleshooting System Memory Troubleshooting the Processor Troubleshooting the System Board Troubleshooting Your System Installing System Components Installing System ComponentsSystem Board Components Cooling Shroud Drac connector System batteryRemoving the Cooling Shroud Processor and heat sinkInstalling the Cooling Shroud System BatteryReplacing the System Battery Cooling shroud Release latchReplacing the Battery Release tab Battery socket Fan AssemblyRemoving the Fan Assembly Installing the Fan Assembly Power Distribution BoardRemoving the Power Distribution Board Installing the Power Distribution BoardRemoving the Power Supply Power SupplyP1 connector P2 connector Power supply Captive screw Installing the Power SupplyConnector Expansion Cards Installing an Expansion CardExpansion card PCI slotInstalling and Removing a Remote Access Controller Removing an Expansion Card Riser BoardRemoving the Riser Board Daughter Card Installing the Riser BoardRemoving a Daughter Card Daughter card connector LED cable Hard-drive cables Installing a Daughter CardSample Memory Module Configurations Total Memory Module Installation GuidelinesSystem Memory MemoryInstalling Memory Modules Removing Memory Modules Control PanelRemoving the Control Panel Socket Alignment keyInstalling System Components 13. Control Panel Removal Installing the Control PanelProcessor Sata Cable KitsRemoving the Sata Cable Kits Replacing the ProcessorInstalling System Components Securing clips Heat sink Heat-sink posts Processor 14. Installing and Removing the Securing Clip LatchSocket-release lever Pin-1 corner of socket ZIF socket 15. Installing and Removing the Processor in the SocketSystem Board Removing the System Board AssemblyInstalling System Components 16. Removing the System Board and System Board Tray Installing the System Board AssemblyInstalling System Components Installing System Components Configuring the Boot Drive Installing DrivesInstalling Drives Removing a Hard DriveRemoving the Hard-Drive Carrier Release lever Installing a Hard Drive Software RAID Connecting Hard Drives for RAIDHardware RAID Internal Drives Getting Help Online ServicesTechnical Assistance Getting HelpAutomated Order-Status Service AutoTech ServiceTechnical Support Service Contacting Dell Before You CallToll-free 11 45150820 240 530 300-65-55-330660 02 481 9251 481 0800 90604 633 866 440980-9-15-3978 81802 2186 27 3287 702301-899-753-0777 09 253 3130825 823 0825 3870825 004 04 99 75 40 08844140083 080044149518 2108129800 21081298120870 908 1850 54301 204 0870 90681-44-520-1435 81-44-556-4162Toll-free0120-198-433 81-44-556-3894Or 512 5123420808075 Toll-free 0800020 674 45 001-800-882-1519020 674 47 020 674 4223162298 671001-800-507-0962 0800-50-669011 709 Toll-free 800 6011011 706 902 10008 587 70 08 590 0520 140 14 0844 81101344 860 01344 3738001-3605 Toll-free 1-877-DellnetGetting Help Jumpers, Switches, and Connectors Jumpers, Switches, and ConnectorsJumpers-A General Explanation JumpersPasswd System Board JumpersTable A-2. System Board Connectors System Board ConnectorsConnector Description CN3 FanTable A-2. System Board Connectors Description Riser Board ConnectorsDisabling a Forgotten Password Jumpers, Switches, and Connectors Connectors ConnectorsTable B-1. I/O Connector Icons Icon Connector ConnectorsSerial Connector Autoconfiguration Serial ConnectorPS/2-Compatible Keyboard and Mouse Connectors Video Connector Integrated Network Adapter Connector USB ConnectorNetwork Cable Requirements Abbreviations and Acronyms 117 Abbreviations and Acronyms118 Abbreviations and Acronyms LVDAbbreviations and Acronyms 119 NIS ROM120 Abbreviations and Acronyms Index 121 Index122 Index See diagnosticsIndex 123 124 Index Installing and Removing the Bezel Network Adapter Indicators Front-Panel USB ConnectorInstalling and Removing the Riser Board Installing and Removing the Securing ClipFigure A-1 Table B-1 Table B-2 Serial Connector Pin Assignments 112 Table B-3
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