Dell 745N manual Troubleshooting Hard Drives

Page 47

Action

1Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" in Running System Diagnostics."

CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

2Open the system. See "Opening the System."

3Ensure that the fan assembly’s power cable is firmly attached to the fan power connector on the system board. See "Fan Assembly" in "Installing System Components."

NOTE: Wait 30 seconds for the system to recognize the fans and determine whether it is working properly.

4If the problem is not resolved, install a new fan assembly. See "Fan Assembly" in "Installing System Components."

If the replacement fan assembly is working properly, close the system. See "Closing the System."

If the replacement fan assembly does not operate, see "Getting Help."

Troubleshooting Hard Drives

Problem

Faulty hard drive.

Damaged or improperly connected hard-drive cables.

Action

CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.

1Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."

If the test fails, continue to the next step.

2Enter the System Setup program and verify that the system is configured correctly. See "Using the System Setup Program" in your User's Guide.

3Run the hard drive tests in the system diagnostics. See "Running the System Diagnostics." If the tests fail, continue to the next step.

4Open the system. See "Opening the System."

Troubleshooting Your System

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Installation and Troubleshooting GuideAbbreviations and Acronyms Contents Troubleshooting System Cooling Problems Safety First-For You and Your SystemTroubleshooting the Video Subsystem Troubleshooting a Serial I/O DeviceInstalling System Components Dell Enterprise Training and Certification Memory Module Installation Guidelines106 Returning Items for Warranty Repair or CreditIntegrated Network Adapter Connector 115 105Contents Introduction IntroductionOther Documents You May Need Obtaining Technical Assistance Indicators, Messages, and Codes Indicators, Messages, and CodesFront-Panel Indicators and Features Hard-drive 2 status indicator Front-Panel Features Hard-drive 0 status indicatorFront-Panel Indicator Codes LED Indicator Description Back-Panel Indicators and FeaturesBlue/amber status indicator Indicators, Messages, and Codes Back-Panel Features Serial connectorPage System Messages Causes Corrective Actions Back-Panel LED Codes LED Indicator LED States DescriptionSystem Messages SystemTroubleshooting Your System Figure A-2 for jumper location Guide See Getting HelpYour System. If the problem persists, see Check the Integrated Devices Integrated Drive Controller is enabledFaulty hard drive Replace the hard drive. See Server Module Beep Codes Cause Corrective Action System Beep CodesServer Module Beep Codes Cause Corrective Action Server Module Beep Codes Cause Corrective Action Alert Messages Diagnostics MessagesBefore You Begin Finding Software SolutionsTroubleshooting Errors and Conflicts Finding Software SolutionsIRQ Assignment Conflicts Input ErrorsIRQ Assignment Defaults IRQ Line Application ConflictsIRQ11 Finding Software Solutions Running the System Diagnostics Running the System DiagnosticsUsing Server Administrator Diagnostics System Diagnostics FeaturesRunning the System Diagnostics When to Use the System DiagnosticsSelecting Diagnostics Options System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Devices for TestingViewing Information and Results External Connections Troubleshooting Your SystemSafety First-For You and Your System Checking Basic Power ProblemsChecking the Equipment Troubleshooting the Video SubsystemTroubleshooting the Mouse Troubleshooting the KeyboardTroubleshooting a Serial I/O Device Troubleshooting Basic I/O FunctionsTroubleshooting a USB Device Troubleshooting a Network AdapterInside the System Responding to a Systems Management Software Alert MessageRemoving and Replacing the Bezel Opening the System Installing and Removing the Bezel Release latchClosing the System Troubleshooting a Damaged System Troubleshooting a Wet SystemTroubleshooting the System Battery Troubleshooting a Fan Troubleshooting the Power SupplyTroubleshooting System Cooling Problems Troubleshooting Hard Drives Troubleshooting Expansion Cards Troubleshooting System Memory Troubleshooting the Processor Troubleshooting the System Board Troubleshooting Your System System Board Components Installing System ComponentsInstalling System Components Processor and heat sink Drac connector System batteryCooling Shroud Removing the Cooling ShroudCooling shroud Release latch System BatteryInstalling the Cooling Shroud Replacing the System BatteryReplacing the Battery Release tab Battery socket Fan AssemblyRemoving the Fan Assembly Installing the Power Distribution Board Power Distribution BoardInstalling the Fan Assembly Removing the Power Distribution BoardRemoving the Power Supply Power SupplyConnector Installing the Power SupplyP1 connector P2 connector Power supply Captive screw Expansion Cards Installing an Expansion CardExpansion card PCI slotInstalling and Removing a Remote Access Controller Removing the Riser Board Riser BoardRemoving an Expansion Card Removing a Daughter Card Installing the Riser BoardDaughter Card Daughter card connector LED cable Hard-drive cables Installing a Daughter CardMemory Memory Module Installation GuidelinesSample Memory Module Configurations Total System MemoryInstalling Memory Modules Socket Alignment key Control PanelRemoving Memory Modules Removing the Control PanelInstalling System Components 13. Control Panel Removal Installing the Control PanelReplacing the Processor Sata Cable KitsProcessor Removing the Sata Cable KitsInstalling System Components Securing clips Heat sink Heat-sink posts Processor 14. Installing and Removing the Securing Clip LatchSocket-release lever Pin-1 corner of socket ZIF socket 15. Installing and Removing the Processor in the SocketSystem Board Removing the System Board AssemblyInstalling System Components 16. Removing the System Board and System Board Tray Installing the System Board AssemblyInstalling System Components Installing System Components Removing a Hard Drive Installing DrivesConfiguring the Boot Drive Installing DrivesRemoving the Hard-Drive Carrier Release lever Installing a Hard Drive Hardware RAID Internal Drives Connecting Hard Drives for RAIDSoftware RAID Getting Help Online ServicesGetting Help Technical AssistanceAutomated Order-Status Service AutoTech ServiceTechnical Support Service 11 4515 Before You CallContacting Dell Toll-free02 481 92 300-65-55-330820 240 530 0660866 440 0800 9051 481 604 63302 2186 27 818980-9-15-3978 09 253 313 70233287 01-899-753-077704 99 75 40 0825 3870825 823 0825 0042108129812 08004414951808844140083 21081298000870 906 1850 5430870 908 01 20481-44-556-3894 81-44-556-416281-44-520-1435 Toll-free0120-198-433Toll-free 0800 512Or 512 3420808075020 674 42 001-800-882-1519020 674 45 020 674 470800-50-669 67123162298 001-800-507-0962902 100 Toll-free 800 6011011 709 011 7060844 811 08 590 0508 587 70 20 140 1401344 860 01344 3738001-3605 Toll-free 1-877-DellnetGetting Help Jumpers Jumpers, Switches, and ConnectorsJumpers, Switches, and Connectors Jumpers-A General ExplanationPasswd System Board JumpersCN3 Fan System Board ConnectorsTable A-2. System Board Connectors Connector DescriptionTable A-2. System Board Connectors Description Riser Board ConnectorsDisabling a Forgotten Password Jumpers, Switches, and Connectors Connectors ConnectorsConnectors Table B-1. I/O Connector Icons Icon ConnectorSerial Connector Autoconfiguration Serial ConnectorPS/2-Compatible Keyboard and Mouse Connectors Video Connector Integrated Network Adapter Connector USB ConnectorNetwork Cable Requirements Abbreviations and Acronyms 117 Abbreviations and Acronyms118 Abbreviations and Acronyms LVDAbbreviations and Acronyms 119 NIS ROM120 Abbreviations and Acronyms Index 121 Index122 Index See diagnosticsIndex 123 124 Index Installing and Removing the Securing Clip Network Adapter Indicators Front-Panel USB ConnectorInstalling and Removing the Bezel Installing and Removing the Riser BoardFigure A-1 Table B-1 Table B-2 Serial Connector Pin Assignments 112 Table B-3
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