Dell 745N manual Toll-free 1-877-Dellnet, 8001-3605

Page 103

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

U.S.A. (Austin, Texas)

Automated Order-Status Service

toll-free: 1-800-433-9014

International Access Code: 011 AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

Country Code: 1

Consumer (Home and Home Office)

 

 

Technical Support

toll-free: 1-800-624-9896

 

Customer Service

toll-free: 1-800-624-9897

 

DellNet™ Service and Support

toll-free: 1-877-Dellnet

 

 

(1-877-335-5638)

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

Financial Services website: www.dellfinancialservices.com

 

 

Financial Services (lease/loans)

toll-free: 1-877-577-3355

 

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

 

Business

 

 

Customer Service and Technical Support

toll-free: 1-800-822-8965

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

Projectors Technical Support

toll-free: 1-877-459-7298

 

Public (government, education, and healthcare)

 

 

Customer Service and Technical Support

toll-free: 1-800-456-3355

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-234-1490

 

Dell Sales

toll-free: 1-800-289-3355

 

 

or toll-free: 1-800-879-3355

 

Dell Outlet Store (Dell refurbished computers)

toll-free: 1-888-798-7561

 

Software and Peripherals Sales

toll-free: 1-800-671-3355

 

Spare Parts Sales

toll-free: 1-800-357-3355

 

Extended Service and Warranty Sales

toll-free: 1-800-247-4618

 

Fax

toll-free: 1-800-727-8320

 

Dell Services for the Deaf, Hard-of-Hearing, or

toll-free: 1-877-DELLTTY

 

Speech-Impaired

(1-877-335-5889)

 

 

 

 

 

U.S. Virgin Islands

General Support

1-877-673-3355

 

 

 

Venezuela

General Support

8001-3605

 

 

 

Getting Help

103

Image 103
Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Installation and Troubleshooting GuideAbbreviations and Acronyms Contents Troubleshooting System Cooling Problems Safety First-For You and Your SystemTroubleshooting the Video Subsystem Troubleshooting a Serial I/O DeviceInstalling System Components Dell Enterprise Training and Certification Memory Module Installation Guidelines106 Returning Items for Warranty Repair or CreditIntegrated Network Adapter Connector 115 105Contents Other Documents You May Need IntroductionIntroduction Obtaining Technical Assistance Front-Panel Indicators and Features Indicators, Messages, and CodesIndicators, Messages, and Codes Hard-drive 2 status indicator Front-Panel Features Hard-drive 0 status indicatorFront-Panel Indicator Codes LED Indicator Description Back-Panel Indicators and FeaturesBlue/amber status indicator Indicators, Messages, and Codes Back-Panel Features Serial connectorPage System Messages Causes Corrective Actions Back-Panel LED Codes LED Indicator LED States DescriptionSystem Messages SystemTroubleshooting Your System Figure A-2 for jumper location Guide See Getting HelpYour System. If the problem persists, see Check the Integrated Devices Integrated Drive Controller is enabledFaulty hard drive Replace the hard drive. See Server Module Beep Codes Cause Corrective Action System Beep CodesServer Module Beep Codes Cause Corrective Action Server Module Beep Codes Cause Corrective Action Alert Messages Diagnostics MessagesBefore You Begin Finding Software SolutionsTroubleshooting Errors and Conflicts Finding Software SolutionsIRQ Assignment Conflicts Input ErrorsIRQ Assignment Defaults IRQ Line Application ConflictsIRQ11 Finding Software Solutions Running the System Diagnostics Running the System DiagnosticsUsing Server Administrator Diagnostics System Diagnostics FeaturesRunning the System Diagnostics When to Use the System DiagnosticsSelecting Diagnostics Options System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Devices for TestingViewing Information and Results External Connections Troubleshooting Your SystemSafety First-For You and Your System Checking Basic Power ProblemsChecking the Equipment Troubleshooting the Video SubsystemTroubleshooting the Mouse Troubleshooting the KeyboardTroubleshooting a Serial I/O Device Troubleshooting Basic I/O FunctionsTroubleshooting a USB Device Troubleshooting a Network AdapterInside the System Responding to a Systems Management Software Alert MessageRemoving and Replacing the Bezel Opening the System Installing and Removing the Bezel Release latchClosing the System Troubleshooting a Damaged System Troubleshooting a Wet SystemTroubleshooting the System Battery Troubleshooting System Cooling Problems Troubleshooting the Power SupplyTroubleshooting a Fan Troubleshooting Hard Drives Troubleshooting Expansion Cards Troubleshooting System Memory Troubleshooting the Processor Troubleshooting the System Board Troubleshooting Your System Installing System Components Installing System ComponentsSystem Board Components Processor and heat sink Drac connector System batteryCooling Shroud Removing the Cooling ShroudCooling shroud Release latch System BatteryInstalling the Cooling Shroud Replacing the System BatteryReplacing the Battery Release tab Battery socket Fan AssemblyRemoving the Fan Assembly Installing the Power Distribution Board Power Distribution BoardInstalling the Fan Assembly Removing the Power Distribution BoardRemoving the Power Supply Power SupplyP1 connector P2 connector Power supply Captive screw Installing the Power SupplyConnector Expansion Cards Installing an Expansion CardExpansion card PCI slotInstalling and Removing a Remote Access Controller Removing an Expansion Card Riser BoardRemoving the Riser Board Daughter Card Installing the Riser BoardRemoving a Daughter Card Daughter card connector LED cable Hard-drive cables Installing a Daughter CardMemory Memory Module Installation GuidelinesSample Memory Module Configurations Total System MemoryInstalling Memory Modules Socket Alignment key Control PanelRemoving Memory Modules Removing the Control PanelInstalling System Components 13. Control Panel Removal Installing the Control PanelReplacing the Processor Sata Cable KitsProcessor Removing the Sata Cable KitsInstalling System Components Securing clips Heat sink Heat-sink posts Processor 14. Installing and Removing the Securing Clip LatchSocket-release lever Pin-1 corner of socket ZIF socket 15. Installing and Removing the Processor in the SocketSystem Board Removing the System Board AssemblyInstalling System Components 16. Removing the System Board and System Board Tray Installing the System Board AssemblyInstalling System Components Installing System Components Removing a Hard Drive Installing DrivesConfiguring the Boot Drive Installing DrivesRemoving the Hard-Drive Carrier Release lever Installing a Hard Drive Software RAID Connecting Hard Drives for RAIDHardware RAID Internal Drives Getting Help Online ServicesGetting Help Technical AssistanceAutomated Order-Status Service AutoTech ServiceTechnical Support Service 11 4515 Before You CallContacting Dell Toll-free02 481 92 300-65-55-330820 240 530 0660866 440 0800 9051 481 604 633980-9-15-3978 81802 2186 27 09 253 313 70233287 01-899-753-077704 99 75 40 0825 3870825 823 0825 0042108129812 08004414951808844140083 21081298000870 906 1850 5430870 908 01 20481-44-556-3894 81-44-556-416281-44-520-1435 Toll-free0120-198-433Toll-free 0800 512Or 512 3420808075020 674 42 001-800-882-1519020 674 45 020 674 470800-50-669 67123162298 001-800-507-0962902 100 Toll-free 800 6011011 709 011 7060844 811 08 590 0508 587 70 20 140 1401344 860 01344 3738001-3605 Toll-free 1-877-DellnetGetting Help Jumpers Jumpers, Switches, and ConnectorsJumpers, Switches, and Connectors Jumpers-A General ExplanationPasswd System Board JumpersCN3 Fan System Board ConnectorsTable A-2. System Board Connectors Connector DescriptionTable A-2. System Board Connectors Description Riser Board ConnectorsDisabling a Forgotten Password Jumpers, Switches, and Connectors Connectors ConnectorsConnectors Table B-1. I/O Connector Icons Icon ConnectorSerial Connector Autoconfiguration Serial ConnectorPS/2-Compatible Keyboard and Mouse Connectors Video Connector Integrated Network Adapter Connector USB ConnectorNetwork Cable Requirements Abbreviations and Acronyms 117 Abbreviations and Acronyms118 Abbreviations and Acronyms LVDAbbreviations and Acronyms 119 NIS ROM120 Abbreviations and Acronyms Index 121 Index122 Index See diagnosticsIndex 123 124 Index Installing and Removing the Securing Clip Network Adapter Indicators Front-Panel USB ConnectorInstalling and Removing the Bezel Installing and Removing the Riser BoardFigure A-1 Table B-1 Table B-2 Serial Connector Pin Assignments 112 Table B-3
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