Dell PP38L, 1410, Y727H System Messages, Keyboard failure Keyboard failure or loose cable

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Using Support Tools

System Messages

If your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue.

NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Service Manual on the Dell Support website at support.dell.com or see “Contacting Dell” on page 34 for assistance.

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help

in resolving this problem, please note this checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same error see “Contacting Dell” on page 34 for assistance.

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CMOS checksum error — Possible motherboard failure or RTC battery low. Replace the battery. See the Service Manual on the Dell Support website at support.dell.com or see “Contacting Dell” on page 34 for assistance.

Hard-disk (HDD) drive failure — Possible hard disk drive failure during HDD POST, see “Contacting Dell” on page 34 for assistance.

Hard-disk (HDD) drive read failure — Possible hard disk drive failure during HDD boot test see “Contacting Dell” on page 34 for assistance.

Keyboard failure — Keyboard failure or loose cable.

No boot device available — No bootable partition on hard disk drive, the hard disk drive connector is loose, or no bootable device exists.

•If the hard drive is your boot device, ensure that the connector is connected and that the drive is installed properly and partitioned as a boot device.

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Contents Inspiron Page SETUP GUIDE Model PP38LSeptember Y727H Contents Getting Help About Your Computer Connect the AC AdapterConnect to the Internet Optional Press the Power Button Windows Vista SetupConnect the Network Cable optional Follow the instructions on the screen to complete the setup Setting Up a Wired Internet ConnectionSetting Up a Wireless Connection Setting Up Your Internet ConnectionTransferring Information to a New Computer Using Your Inspiron Laptop Device Status LightsKeyboard Status Lights EnabledUppercase letter Caps Lock key is enabled Lights located above the keyboard indicate the followingRight Side Features Optical drive eject button Opens the optical driveLeft Side Features Using Your Inspiron Laptop Touch pad buttons Provide left- Computer Base and Display FeaturesAudio Out/ Headphone connector Right-click functions like those on a mouseRemoving and Replacing Battery Productivity and Communication Software FeaturesCustomizing Your Energy Settings Entertainment and MultimediaMicrosoft Windows Vista provides three default options Backing Up Your DataCheck the cable to ensure it is plugged in and not damaged Solving ProblemsNetwork Problems Power Problems Solving ProblemsIf you receive an insufficient memory message Memory ProblemsLockups and Software Problems If a program stops responding End the programIf the computer stops responding Click the program that is no longer respondingClick End Task To perform an operating system shutdownIf you have other software problems Alerts technical support alerts relevant to your computer Using Support ToolsDell Support Center System Messages Keyboard failure Keyboard failure or loose cableHardware Troubleshooter Click Start → Help and SupportDell Diagnostics Starting Dell Diagnostics From Your Hard DriveType 1 to start the CD menu and press Enter to proceed Before you Begin Windows Operating System ReinstallationRestoring Your Operating System Reinstalling Windows Vista Click Exit if the Install Windows message appearsFill out the Diagnostic Checklist on Getting HelpDell Support websites Technical Support and Customer ServiceOnline Services Product Information AutoTech ServiceAutomated Order-Status Service Dell Marketing and Sales e-mail addressesDiagnostic Checklist Before You CallContacting Dell Visit support.dell.comGetting Help At support.dell.com Finding More Information and ResourcesIf you need to See Finding More Information and Resources Processor Basic SpecificationsSystem Model Memory Video CommunicationsIn-1 Media Card Reader Video Hole connector Ieee Pin mini Amplifier Volume controls Program menusCompliant connectors AudioDisplay TouchpadAC Adapter BatteryKeyboard Physical Computer EnvironmentIndex Index Program Compatibility Wizard Page Page 0Y727HA01