Dell 1410, Y727H Technical Support and Customer Service, Online Services, Dell Support websites

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Technical Support and Customer Service

Dell’s support service is available to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell’s support service, see “Before You Call” on page 33 and then see the contact information for your region or go to support.dell.com.

Online Services

You can learn about Dell products and services on the following websites:

•www.dell.com

•www.dell.com/ap (Asian/Pacific countries only)

•www.dell.com/jp (Japan only)

•www.euro.dell.com (Europe only)

Getting Help

•www.dell.com/la (Latin American and Caribbean countries)

•www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

Dell Support websites

•support.dell.com

•support.jp.dell.com (Japan only)

•support.euro.dell.com (Europe only)

•supportapj.dell.com (Asia Pacific only) Dell Support e-mail addresses

•mobile_support@us.dell.com

•support@us.dell.com

•la-techsupport@dell.com (Latin America and Caribbean countries only)

•apsupport@dell.com (Asian/Pacific countries only)

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Contents Inspiron Page Model PP38L SETUP GUIDESeptember Y727H Contents Getting Help Connect the AC Adapter About Your ComputerPress the Power Button Windows Vista Setup Connect the Network Cable optionalConnect to the Internet Optional Setting Up a Wireless Connection Setting Up a Wired Internet ConnectionFollow the instructions on the screen to complete the setup Setting Up Your Internet ConnectionTransferring Information to a New Computer Device Status Lights Using Your Inspiron LaptopUppercase letter Caps Lock key is enabled EnabledKeyboard Status Lights Lights located above the keyboard indicate the followingOptical drive eject button Opens the optical drive Right Side FeaturesLeft Side Features Using Your Inspiron Laptop Audio Out/ Headphone connector Computer Base and Display FeaturesTouch pad buttons Provide left- Right-click functions like those on a mouseRemoving and Replacing Battery Customizing Your Energy Settings Software FeaturesProductivity and Communication Entertainment and MultimediaBacking Up Your Data Microsoft Windows Vista provides three default optionsSolving Problems Network ProblemsCheck the cable to ensure it is plugged in and not damaged Solving Problems Power ProblemsLockups and Software Problems Memory ProblemsIf you receive an insufficient memory message If a program stops responding End the programClick End Task Click the program that is no longer respondingIf the computer stops responding To perform an operating system shutdownIf you have other software problems Using Support Tools Dell Support CenterAlerts technical support alerts relevant to your computer Keyboard failure Keyboard failure or loose cable System MessagesClick Start → Help and Support Hardware TroubleshooterStarting Dell Diagnostics From Your Hard Drive Dell DiagnosticsType 1 to start the CD menu and press Enter to proceed Windows Operating System Reinstallation Restoring Your Operating SystemBefore you Begin Click Exit if the Install Windows message appears Reinstalling Windows VistaGetting Help Fill out the Diagnostic Checklist onTechnical Support and Customer Service Online ServicesDell Support websites Automated Order-Status Service AutoTech ServiceProduct Information Dell Marketing and Sales e-mail addressesBefore You Call Diagnostic ChecklistVisit support.dell.com Contacting DellGetting Help Finding More Information and Resources If you need to SeeAt support.dell.com Finding More Information and Resources Basic Specifications System ModelProcessor Memory Communications In-1 Media Card ReaderVideo Compliant connectors Amplifier Volume controls Program menusVideo Hole connector Ieee Pin mini AudioTouchpad DisplayBattery KeyboardAC Adapter Computer Environment PhysicalIndex Index Program Compatibility Wizard Page Page 0Y727HA01