Dell PP38L, 1410, Y727H setup guide Getting Help, Fill out the Diagnostic Checklist on

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INSPIRON

Getting Help

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1.See “Solving Problems” on page 18 for information and procedures that pertain to the problem your computer is experiencing.

2.See “Dell Diagnostics” on page 25 for procedures on how to run Dell Diagnostics.

3.Fill out the “Diagnostic Checklist” on page 33.

4.Use Dell’s extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See “Online Services” on page 31 for a more extensive list of Dell Support online.

5.If the preceding steps have not resolved the problem, see “Before You Call” on page 33 and then “Contacting Dell” on page 34.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell’s Express Service Code system may not be available in all countries.

When prompted by Dell’s automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

NOTE: Some of the services mentioned below are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

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Contents Inspiron Page SETUP GUIDE Model PP38LSeptember Y727H Contents Getting Help About Your Computer Connect the AC AdapterConnect to the Internet Optional Press the Power Button Windows Vista SetupConnect the Network Cable optional Setting Up a Wired Internet Connection Setting Up a Wireless ConnectionFollow the instructions on the screen to complete the setup Setting Up Your Internet ConnectionTransferring Information to a New Computer Using Your Inspiron Laptop Device Status LightsEnabled Uppercase letter Caps Lock key is enabledKeyboard Status Lights Lights located above the keyboard indicate the followingRight Side Features Optical drive eject button Opens the optical driveLeft Side Features Using Your Inspiron Laptop Computer Base and Display Features Audio Out/ Headphone connectorTouch pad buttons Provide left- Right-click functions like those on a mouseRemoving and Replacing Battery Software Features Customizing Your Energy SettingsProductivity and Communication Entertainment and MultimediaMicrosoft Windows Vista provides three default options Backing Up Your DataCheck the cable to ensure it is plugged in and not damaged Solving ProblemsNetwork Problems Power Problems Solving ProblemsMemory Problems Lockups and Software ProblemsIf you receive an insufficient memory message If a program stops responding End the programClick the program that is no longer responding Click End TaskIf the computer stops responding To perform an operating system shutdownIf you have other software problems Alerts technical support alerts relevant to your computer Using Support ToolsDell Support Center System Messages Keyboard failure Keyboard failure or loose cableHardware Troubleshooter Click Start → Help and SupportDell Diagnostics Starting Dell Diagnostics From Your Hard DriveType 1 to start the CD menu and press Enter to proceed Before you Begin Windows Operating System ReinstallationRestoring Your Operating System Reinstalling Windows Vista Click Exit if the Install Windows message appearsFill out the Diagnostic Checklist on Getting HelpDell Support websites Technical Support and Customer ServiceOnline Services AutoTech Service Automated Order-Status ServiceProduct Information Dell Marketing and Sales e-mail addressesDiagnostic Checklist Before You CallContacting Dell Visit support.dell.comGetting Help At support.dell.com Finding More Information and ResourcesIf you need to See Finding More Information and Resources Processor Basic SpecificationsSystem Model Memory Video CommunicationsIn-1 Media Card Reader Amplifier Volume controls Program menus Compliant connectorsVideo Hole connector Ieee Pin mini AudioDisplay TouchpadAC Adapter BatteryKeyboard Physical Computer EnvironmentIndex Index Program Compatibility Wizard Page Page 0Y727HA01