Dell Y727H, 1410, PP38L setup guide Starting Dell Diagnostics From Your Hard Drive

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Using Support Tools

Dell Diagnostics

If you experience a problem with your computer, perform the checks in “Lockups and Software Problems” on page 20 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: Dell Diagnostics works only on Dell computers.

NOTE: The Drivers and Utilities media is optional and may not ship with your computer.

See the System Setup section in the Service Manual to review your computer’s configuration information, and ensure that the device that you want to test displays in the system setup program and is active.

Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.

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Starting Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, see “Contacting Dell” on page 34.

1.Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2.Turn on (or restart) your computer.

3.When the DELLlogo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.

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Contents Inspiron Page SETUP GUIDE Model PP38LSeptember Y727H Contents Getting Help About Your Computer Connect the AC AdapterConnect the Network Cable optional Press the Power Button Windows Vista SetupConnect to the Internet Optional Setting Up a Wired Internet Connection Setting Up a Wireless ConnectionFollow the instructions on the screen to complete the setup Setting Up Your Internet ConnectionTransferring Information to a New Computer Using Your Inspiron Laptop Device Status LightsEnabled Uppercase letter Caps Lock key is enabledKeyboard Status Lights Lights located above the keyboard indicate the followingRight Side Features Optical drive eject button Opens the optical driveLeft Side Features Using Your Inspiron Laptop Computer Base and Display Features Audio Out/ Headphone connectorTouch pad buttons Provide left- Right-click functions like those on a mouseRemoving and Replacing Battery Software Features Customizing Your Energy SettingsProductivity and Communication Entertainment and MultimediaMicrosoft Windows Vista provides three default options Backing Up Your DataNetwork Problems Solving ProblemsCheck the cable to ensure it is plugged in and not damaged Power Problems Solving ProblemsMemory Problems Lockups and Software ProblemsIf you receive an insufficient memory message If a program stops responding End the programClick the program that is no longer responding Click End TaskIf the computer stops responding To perform an operating system shutdownIf you have other software problems Dell Support Center Using Support ToolsAlerts technical support alerts relevant to your computer System Messages Keyboard failure Keyboard failure or loose cableHardware Troubleshooter Click Start → Help and SupportDell Diagnostics Starting Dell Diagnostics From Your Hard DriveType 1 to start the CD menu and press Enter to proceed Restoring Your Operating System Windows Operating System ReinstallationBefore you Begin Reinstalling Windows Vista Click Exit if the Install Windows message appearsFill out the Diagnostic Checklist on Getting HelpOnline Services Technical Support and Customer ServiceDell Support websites AutoTech Service Automated Order-Status ServiceProduct Information Dell Marketing and Sales e-mail addressesDiagnostic Checklist Before You CallContacting Dell Visit support.dell.comGetting Help If you need to See Finding More Information and ResourcesAt support.dell.com Finding More Information and Resources System Model Basic SpecificationsProcessor Memory In-1 Media Card Reader CommunicationsVideo Amplifier Volume controls Program menus Compliant connectorsVideo Hole connector Ieee Pin mini AudioDisplay TouchpadKeyboard BatteryAC Adapter Physical Computer EnvironmentIndex Index Program Compatibility Wizard Page Page 0Y727HA01