Dell PP01X Contacting Dell, Anguilla, Antigua and Barbuda, Argentina Buenos Aires, Aruba

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Contacting Dell

To contact Dell electronically, you can access the following websites:

•www.dell.com

•support.dell.com (technical support)

•premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

Anguilla

General Support

toll-free: 800-335-0031

 

 

 

Antigua and Barbuda

General Support

1-800-805-5924

 

 

 

Argentina (Buenos Aires)

Website: www.dell.com.ar

 

International Access Code: 00 Tech Support and Customer Care

toll-free: 0-800-444-0733

Country Code: 54

Sales

0-810-444-3355

City Code: 11

Tech Support Fax

11 4515 7139

 

Customer Care Fax

11 4515 7138

 

 

 

Aruba

General Support

toll-free: 800-1578

 

 

 

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Appendix

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Hints, Notices, and Cautions Abbreviations and AcronymsContents Setting Up Your Internet Connection Using Blank CD-R Discs or Blank CD-RW DiscsConnecting a Television to the Computer Customizing the Touch Pad and Track StickEnsuring Sufficient Power for Your Computer Uninterruptible Power Supply DevicesModem and Internet Connection Problems Resolving Other Technical Problems If You Drop or Damage Your ComputerReinstalling Microsoft Windows XP Reinstalling Drivers and Software 102Viewing the System Setup Screens 119 Total Satisfaction Return Policy U.S. Only 148 Contents153 155General Power Battery Air Travel EMC InstructionsWhen Using Your Computer When Using Your ComputerWhen Working Inside Your Computer Battery Disposal Protecting Against Electrostatic DischargeErgonomic Computing Habits When Using Your Computer When Using Your Computer Setting Up and Using Your Computer Turning Off the Computer About the Module BayTour of Your Computer Setting Up and Using Your ComputerFront View Light is flashing W . d e l l . c o m s u p p o r t . d e l l . c o m Setting Up and Using Your Computer Left Side View VI D E O TV- OU T CO N N E C T O R NE T W O R K CO N N E C T O R Right Side View Infrared sensor Back View PS/2 connector Docking connector PS/2 CO N N E C T O R Hint Docking devices may not be available in all countries Bottom View Modem cover Docking device latchConnecting a Parallel Printer Setting Up a PrinterPrinter Cable Connecting a USB Printer USB connector on the computer Setting Up a Home and Office Network With Windows XP Connecting to the InternetSetting Up Your Internet Connection Your ISPCopying CDs Using Blank CD-R Discs or Blank CD-RW Discs Using Easy CD Creator BasicHelpful Tips How to Copy a CD About the Module Bay Turning Off the ComputerSwapping Devices While the Computer Is Turned Off Bottom of computer Device Latch release Dell AccessDirect Buttons Using the Keyboard and Touch PadSwapping Devices While the Computer Is Running Button Functions Reprogramming the ButtonsNumeric Keypad Numeric keypadPower Management Keyboard ShortcutsSystem Functions Display FunctionsMicrosoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad and Track Stick Changing the Track Stick CapEnabling the Infrared Sensor Connecting a Television to the Computer Video TV-out connector TV/digital audio adapter cable Video and Standard Audio Setting Up and Using Your Computer Video and Digital Audio Setting Up and Using Your Computer Composite Video and Standard Audio Setting Up and Using Your Computer Composite Video and Digital Audio Enabling the Display Settings for a Television Nvidia Video ControllerUsing S/PDIF Digital Audio ATI Video ControllerSetting Up and Using Your Computer Setting Up the Dolby Headphone Click the Dolby Headphone tab Click Enable Dolby HeadphoneSetting Up the Docking Device to Connect to a Network Power Protection DevicesSurge Protectors Uninterruptible Power Supply DevicesLine Conditioners Setting Up and Using Your Computer Setting Up and Using Your Computer Resolving Other Technical Problems If Your Computer Gets Wet If You Drop or Damage Your Computer DriversFinding Solutions Solving ProblemsSolving Problems Accessing Help Power ProblemsEnsuring Sufficient Power for Your Computer Start-Up Error Messages Docking Power ConsiderationsAC Power Loss While the Computer Is Docked Docking While the Computer Is RunningVideo and Display Problems If the display is blankIf only part of the display is readable If the display is difficult to readClick Appearance and Themes If you have a problem with integrated speakers Sound and Speaker ProblemsIf you have a problem with external speakers Printer Problems Modem and Internet Connection Problems Close the Phone and Modems Options window Scanner ProblemsClick Phone and Modem Options Touch Pad or Mouse Problems External Keyboard Problems Unexpected CharactersDrive Problems If you cannot save a file to a floppy disk driveIf you cannot play a CD, CD-RW, or DVD If you cannot eject the CD, CD-RW, or DVD drive tray If you hear an unfamiliar scraping or grinding soundPC Card Problems If you have problems with a hard driveUnder Error-checking, click Check Now Click Start If the CD-RW drive stops writingNetwork Problems Error MessagesClick Control Panel Click Add or Remove Programs Click the Change or Remove Program iconGeneral Program Problems Error messages appearProgram crashes Program stops respondingResolving Other Technical Problems Mail ProblemsIf Your Computer Gets Wet If You Drop or Damage Your Computer Drivers What Is a Driver?Identifying Drivers Using Windows XP Device Driver Rollback Reinstalling DriversUsing the Drivers and Utilities CD Manually Reinstalling Drivers for Windows XP Click PropertiesClick Performance and Maintenance and click System Resolving Software and Hardware IncompatibilitiesUsing Microsoft Windows XP System Restore Using the System Restore Wizard Creating a Restore PointManually Creating the Restore Points Restoring the Computer to an Earlier Operating State Reinstalling Microsoft Windows XP Undoing the Last System RestoreBefore You Reinstall Reinstalling Windows XPPreparing to Boot From the Operating System CD Starting Windows XP SetupCompleting the GUI Setup Solving Problems 101Completing the Operating System Setup Reinstalling Drivers and Software102 Solving Problems Adding and Replacing Parts 104 Adding and Replacing Parts Replacing the Palm RestsAdding Memory 106 Adding and Replacing Parts Adding and Replacing Parts 107 108 Adding and Replacing Parts Replacing the Hard DriveLift the hard drive cover until you feel a click 110 Adding and Replacing Parts Returning a Hard Drive to DellP e n d i Specifications Communications Ports and ConnectorsAppendix 113 Audio Video114 Appendix Keyboard DisplayAppendix 115 Battery Touch PadTrack Stick 116 AppendixPhysical AC AdapterAppendix 117 Environmental 118 AppendixSystem Setup Overview Viewing the System Setup ScreensSystem Setup Screens Appendix 119Commonly Used Options Changing the Boot Sequence 120 AppendixDell Technical Support Policy U.S. Only Changing Printer ModesChanging COM Ports Appendix 121Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and Peripherals122 Appendix Returning Items for Warranty Repair or Credit Appendix 123Contacting Dell AnguillaAntigua and Barbuda Argentina Buenos AiresAustralia Sydney Austria Vienna Website support.euro.dell.comBahamas BarbadosBermuda BoliviaBrazil British Virgin IslandsChina Xiamen ColombiaCosta Rica Czech Republic Prague Website support.euro.dell.comDenmark Copenhagen Website support.euro.dell.com DominicaDominican Republic EcuadorFrance Paris Montpellier Website support.euro.dell.com Home and Small BusinessCorporate Germany Langen Website support.euro.dell.comHong Kong IndiaIreland Cherrywood Website support.euro.dell.com 130 AppendixJamaica Italy Milan Website support.euro.dell.comAppendix 131 Korea Seoul Japan Kawasaki Website support.jp.dell.com132 Appendix Latin America Luxembourg Website support.euro.dell.comMacao Malaysia PenangMexico MontserratNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.comNorway Lysaker Website support.euro.dell.com PanamaPeru Poland Warsaw Website support.euro.dell.comPuerto Rico St. Kitts and NevisSt. Lucia St. Vincent and the GrenadinesSweden Upplands Vasby Website support.euro.dell.com Switzerland Geneva Website support.euro.dell.comTaiwan Appendix 137Dell.co.uk/lca/customerservices ThailandTrinidad/Tobago Turks and Caicos IslandsBusiness A. Austin, TexasAppendix 139 Regulatory Notices Virgin IslandsVenezuela 140 AppendixAppendix 141 NOM Information Mexico Only 142 AppendixCE Mark Notice Appendix 143Appendix Limited Warranty for the U.S What is covered by this limited warranty?What is not covered by this limited warranty? Limited Warranties and Return PolicyHow long does this limited warranty last? What do I do if I need warranty service?What will Dell do? 146 AppendixHow will you fix my product? What if I purchased a service contract?Appendix 147 May I transfer the limited warranty? Total Satisfaction Return Policy U.S. OnlyWhat do I do if I am not satisfied? 148 AppendixLimited Warranty Terms for Canada Appendix 149150 Appendix Appendix 151 Total Satisfaction Return Policy 152 AppendixDell Software and Peripherals Third-Party Software and Peripherals ProductsDell-Branded Peripheral Products Return PolicyGuarantee ExclusionsMaking a Claim Limitation and Statutory RightsAppendix 155 Appendix D ex Index 157158 Index Index 159 160 Index Dell Information Development Dell Confidential
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